Adobe

Get help faster and easier

New user?

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Troubleshoot driver installation

Last updated on Dec 14, 2023

You may sometimes see the following error messages while installing this driver.

Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit. 

Or

Error: This driver could not be installed on this computer. Please contact the computer's manufacturer for more information. 

Why did I get this error, and why do I manually update my drivers?

Your computer manufacturer customizes drivers that run Intel® components on your machine. In this case, the OEMs have a specific customized driver version, and they should only be installed if you need something specific for your system. Windows update might be a good idea, but Windows has a feature called device installation settings, which automatically downloads manufacturers’ apps and custom icons for our devices. This feature depends on the Windows Update feature. It’s enabled by default. So, when we update the system, the devices’ drivers will be updated simultaneously. The effect is equal to installing the driver from the manufacturer's website. Although it can take some time until manufacturers publish their latest driver updates in Windows Update.

What should I do if the warning comes back?

There might be a scenario where Windows Update restores an older OEM driver version over the newly installed driver. If you want a specific driver(s), disable Automatic Driver Downloads on Windows 10 using the following steps:

Caution:

Disabling Automatic Driver Downloads immediately stops all OEM updates to download and install automatically as part of Windows Update.  This can affect performance, stability and security outside of the Adobe application in other ways.

How to Change Device Installation Settings in Windows 10

  1. Select the Start button and search for Control Panel.
  2. In Control panel, go to All Control Panel Items or System.
  3. Select Advanced system settings on the left under Control Panel Home.
  4. Open Hardware tab and select Device Installation Settings.
  5. Select No (Your device might not work as expected) and select Save Changes.
Changing your device installation settings

Changing your device installation settings.

 Adobe

Get help faster and easier

New user?

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online