Troubleshoot driver installation for older Intel graphic cards

Learn to troubleshoot driver installation for older Intel graphic cards.

You may get one of the below error messages when you update your graphics drivers. 

• Error: The driver being installed isn’t validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit. 
• Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information. 

Why am I getting this error?

Your computer manufacturer customizes drivers that run Intel® components on your machine.

In this case, the OEMs have a specific customized driver version, and they should only be installed if you need something specific for your system.

A Windows update might be a good idea, but Windows has a feature called device installation settings, which automatically downloads manufacturers’ apps and custom icons for your devices. This feature depends on the Windows Update feature; it’s enabled by default.

So, when the system is updated, the devices’ drivers will be updated simultaneously; the effect is equal to installing drivers from the manufacturer's website. However, manufacturers can take some time to publish their latest driver updates in Windows Update. 

To fix this issue, try manually installing the drivers using the driver downloaded from step 2.

What should I do if the warning comes back?

There might be a scenario where a Windows Update restores an older OEM driver version over the newly installed driver. If you want to use the specific driver(s), you need to disable automatic driver downloads.