Received file conversion error

Learn how to resolve file conversion errors when converting PDFs.

Browser not compatible

Switch to a supported web browser and try converting the PDF again. The Adobe Acrobat Export PDF feature supports the following web browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari 11.

Read more about Adobe Acrobat Export PDF system requirements.

Browser cache issues

Clear the browser cache and try converting your PDF again. Learn how to clear the cache on:

• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Safari

Incorrect firewall or proxy settings

Check your firewall or proxy settings to ensure they don’t restrict upload access to the Internet. The steps to change firewall or proxy settings vary for different antivirus software and operating systems. Check the steps to change the settings based on your antivirus program and OS.

Persistent browser issues

Try and convert the PDF using a different web browser.

File size and complexity

Ensure that the file you are converting is 100 MB or smaller. Adobe Acrobat Export PDF does not accept files larger than 100 MB. Even if the file is under 100 MB, it might be too complex to convert if it has many pages, fonts, and graphics that can cause the service to time out.

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• Text is garbled in a converted file