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Last updated on Dec 10, 2024

Learn about Adobe cloud storage and data center locations.

Hosting and infrastructure

  • Adobe cloud storage is powered by Amazon Web Services (AWS), which operates through multiple active data centers in various locations.
  • All data centers are resilient and highly available, capable of withstanding system or hardware failures with minimal impact.

Disaster management and business continuity

  • Each data center operates on independent infrastructure, ensuring business continuity during disruptions.
  • Regional disaster recovery plans are maintained, along with documentation outlining steps for failover to other cloud regions.
  • Adobe aims for disaster recovery parameters:
    • Recovery Point Objective (RPO) of two hours. The amount of data that could be lost during disaster recovery. The amount of time between data protection events determines this metric.
    • Recovery Time Objective (RTO) of eight hours: The time required to recover from a data-loss event and return to service.

Data center locations

Adobe cloud storage data centers are in North America, EMEA, and Japan.

A map of the world with orange dots at Dublin in Ireland, Tokyo in Japan, and Virginia in the US to indicate Adobe cloud storage locations.
Adobe cloud storage data center locations in the world.

Shard

Cloud

Geo

Location

EU

AWS

EMEA

Dublin, Ireland

JP

AWS

Japan

Tokyo, Japan

NA

AWS 

North America

Virginia, US

Migration and account management

  • New enterprise accounts are automatically assigned to the nearest regional data center.
  • For older accounts, contact account admins for migration assistance.
  • Customer Success Managers (CSMs) may assist with migration discussions.

Applicability and solutions

  • Adobe cloud storage serves Adobe Document Cloud and Adobe Creative Cloud, particularly Adobe Acrobat and PDF Services.
  • Acrobat Sign operates on separate data centers. For more information, see Acrobat Sign data centers.

Additional information and support:

Contact your Adobe Customer Success Manager (CSM) for further assistance.

For security-related inquiries, visit Adobe.com/Trust or Adobe Acrobat with Document Cloud Services Security Overview.

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