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Acrobat for SharePoint and OneDrive didn’t install

Last updated on Dec 10, 2024

If installing Acrobat for SharePoint and OneDrive from the Microsoft 365 admin center doesn’t work within 48 hours, you can install the app from Adobe Document Cloud integrations page.

Installation failure via admin center

  1. Under SharePoint OneDrive, select Install & Configure.

    Adobe Document Cloud integrations page shows options to install and configure SharePoint OneDrive and Office 365.

    For more details, troubleshooting tips, and best practices for a smooth installation, refer to the Admins FAQ link.

  2. In the Note for admin dialog, select Continue, even if you’re signed in as an individual user.

  3. Select Continue in the Deploy the Acrobat app to all tenant users dialog.

  4. Sign in to your Microsoft account if prompted.

  5. In the Permissions requested dialog, select Accept.

Note:

Due to Microsoft's caching infrastructure, once you re-install the application from the Adobe Document Cloud integrations page, it may take up to 48 hours to install and display in your account. If it still doesn’t show up after 48 hours, contact Microsoft Support for assistance.

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