Identify the original email from the document sender.
- Acrobat on the web user guide
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Get set up
- Learn the basics
- Access the app
- Preferences & settings
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Create PDFs
- Convert to PDFs
- Create PDFs with templates
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Edit PDFs
- Edit text, images, and objects
- Organize documents
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Share, review, and export
- Share documents
- Review PDFs
- Export and print
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E-sign documents
- Add e-sign branding
- Request e-signatures
- Manage agreements
- Work with Webforms
- Collect online payments
- Fill and sign
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Manage cloud storage
- Manage Adobe cloud files
- Manage third party storage
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Use Acrobat extensions
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Acrobat for Microsoft Teams
- Access Acrobat admin settings
- Edit PDFs in Acrobat for Microsoft Teams
- Supported languages for Acrobat in Microsoft Teams
- Acrobat for Microsoft Teams overview
- AI-powered meeting summaries and insights
- Resolve issues in Acrobat for Microsoft Teams
- Collaborate on PDFs in Microsoft Teams
- Install Acrobat for Microsoft Teams
- Customize Acrobat for Microsoft integrations
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Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive overview
- AI powered document summaries and insights
- Configure browsers for Acrobat in SharePoint and OneDrive
- Install Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive installation overview
- Uninstall Acrobat for SharePoint and OneDrive
- Use Acrobat to update files in SharePoint and OneDrive
- Access Acrobat admin settings
- Acrobat for Microsoft Outlook
- Acrobat for Microsoft 365
- Adobe PDF services connector
-
Acrobat for Microsoft Teams
-
Troubleshoot
- Installation issues
- Printing issues
- Feature issues
- Limitations and known issues
- Acrobat on the web user guide
-
Get set up
- Learn the basics
- Access the app
- Preferences & settings
-
Create PDFs
- Convert to PDFs
- Create PDFs with templates
-
Edit PDFs
- Edit text, images, and objects
- Organize documents
-
Share, review, and export
- Share documents
- Review PDFs
- Export and print
-
E-sign documents
- Add e-sign branding
- Request e-signatures
- Manage agreements
- Work with Webforms
- Collect online payments
- Fill and sign
-
Manage cloud storage
- Manage Adobe cloud files
- Manage third party storage
-
Use Acrobat extensions
-
Acrobat for Microsoft Teams
- Access Acrobat admin settings
- Edit PDFs in Acrobat for Microsoft Teams
- Supported languages for Acrobat in Microsoft Teams
- Acrobat for Microsoft Teams overview
- AI-powered meeting summaries and insights
- Resolve issues in Acrobat for Microsoft Teams
- Collaborate on PDFs in Microsoft Teams
- Install Acrobat for Microsoft Teams
- Customize Acrobat for Microsoft integrations
-
Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive overview
- AI powered document summaries and insights
- Configure browsers for Acrobat in SharePoint and OneDrive
- Install Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive installation overview
- Uninstall Acrobat for SharePoint and OneDrive
- Use Acrobat to update files in SharePoint and OneDrive
- Access Acrobat admin settings
- Acrobat for Microsoft Outlook
- Acrobat for Microsoft 365
- Adobe PDF services connector
-
Acrobat for Microsoft Teams
-
Troubleshoot
- Installation issues
- Printing issues
- Feature issues
- Limitations and known issues
Resolve payment disputes
Last updated on
Sep 10, 2024
Learn how to handle payment disputes by understanding the role of Acrobat and Braintree in payment handling.
Adobe Acrobat integrates with payment processing services to facilitate transactions as part of the document signing process. The sender sets up a payment portal linked through Acrobat and managed by Braintree to process payments during the document signing process. Understanding these roles can help you effectively address disputes and communicate concerns to the appropriate party.
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Reply directly to this email to communicate your payment dispute.
This will ensure your communication reaches the person or organization responsible for the transaction. The responsible person or organization will review the issue and work to resolve it.
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For issues other than payment disputes, you can take the following actions:
- In case of any technical issues or queries related to e-signature, contact Adobe.
- In case of issues or queries related to payment processing, contact Braintree.
Note:Adobe Acrobat facilitates secure and easy document signing but does not handle or store payment information. While, Braintree manages the actual financial transactions, including collecting payment information, processing payments, and handling any related financial details.
