Resolve issues in Acrobat for Microsoft Teams

Learn how to resolve the issues in Acrobat for Microsoft Teams.

Error while pinning a file as a tab

Issue: When you pin a large file as a tab, you might get the error "We couldn't save your tab settings. Please try again".

Solution: This error occurs when Acrobat waits for the file upload to finish. Select Save if enabled until the file is uploaded to the channel.

Sharing files errors

Issue: You might get errors in one of the following sharing workflows:

• On selecting Share a copy to share a file.
• While selecting a file in the current channel.
• When navigating to different folders in the file explorer.
• While fetching the channel files.

Solution: These errors occur if the Microsoft® Graph API is broken. To fix it, refresh the page, or close the dialog box and retry the operation.

IMS login screen not visible

Issue: Unable to see the IMS login screen while using the Adobe Acrobat app.

Solution: Disable the browser's pop-up blocker to see the IMS login screen.

Admin approval required

Issue: Seeing the error “Need admin approval” while using the Adobe Acrobat app.

Solution: Contact your organization or tenant admin to grant you the appropriate rights.

Comments not visible in a shared file

Issue: Unable to see added comments in a shared file if the file size exceeds 50MB.

Solution: To perform shared commenting, ensure the file is less than 50MB. Comments aren’t saved in the document or visible in the downloaded file if they exceed this size.

More like this

• Install Acrobat for Microsoft Teams
• Access Acrobat admin settings
  
• Customize Acrobat for Microsoft integrations