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Last updated on Dec 10, 2024

Learn how to prevent duplicate payments on your transactions.

Prevent duplicate payments during e-signature workflows in Acrobat on the web by adjusting a simple setting in your Braintree account. It ensures smooth and accurate transaction processing while avoiding redundant charges.

  1. Log in to your Braintree account.

  2. Navigate to Settings > Processing.  

  3. Turn on the toggle for the Duplicate Transaction Checking option.

It prevents multiple transactions with the same transaction ID within a set time span, avoiding duplicate payments caused by multiple button clicks.

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