Re-open the agreement using the original link provided.
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Acrobat for SharePoint and OneDrive
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Acrobat for Microsoft Teams
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Troubleshoot
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- Acrobat on the web user guide
-
Get set up
- Learn the basics
- Access the app
- Preferences & settings
-
Create PDFs
- Convert to PDFs
- Create PDFs with templates
-
Edit PDFs
- Edit text, images, and objects
- Organize documents
-
Share, review, and export
- Share documents
- Review PDFs
- Export and print
-
E-sign documents
- Add e-sign branding
- Request e-signatures
- Manage agreements
- Work with Webforms
- Collect online payments
- Fill and sign
-
Manage cloud storage
- Manage Adobe cloud files
- Manage third party storage
-
Use Acrobat extensions
-
Acrobat for Microsoft Teams
- Access Acrobat admin settings
- Edit PDFs in Acrobat for Microsoft Teams
- Supported languages for Acrobat in Microsoft Teams
- Acrobat for Microsoft Teams overview
- AI-powered meeting summaries and insights
- Resolve issues in Acrobat for Microsoft Teams
- Collaborate on PDFs in Microsoft Teams
- Install Acrobat for Microsoft Teams
- Customize Acrobat for Microsoft integrations
-
Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive overview
- AI powered document summaries and insights
- Configure browsers for Acrobat in SharePoint and OneDrive
- Install Acrobat for SharePoint and OneDrive
- Acrobat for SharePoint and OneDrive installation overview
- Uninstall Acrobat for SharePoint and OneDrive
- Use Acrobat to update files in SharePoint and OneDrive
- Access Acrobat admin settings
- Acrobat for Microsoft Outlook
- Acrobat for Microsoft 365
- Adobe PDF services connector
-
Acrobat for Microsoft Teams
-
Troubleshoot
- Installation issues
- Printing issues
- Feature issues
- Limitations and known issues
Disrupted transaction between payment and signature
Last updated on
Sep 10, 2024
Learn how to finish signing your agreement if the process is disrupted after payment collection.
The payment-enabled e-signature process involves two main steps:
- Collecting the payment
- Completing the signature process
This workflow ensures that an agreement can only be finalized after the payment is captured. If there’s an issue during this step, it can disrupt the process.
Signature workflow is disrupted
-
Note:
If reminders are set, you can also use a reminder link.
-
Resume the signature process.
-
Check the payment status.
- If you see a message confirming the payment was successfully captured before the disruption, select OK and continue signing.
- If you don’t see the payment confirmation message, verify the payment information and attempt to make the payment again.
