Re-open the agreement using the original link provided.
Last updated on
Dec 10, 2025
Learn how to complete the signing of your agreement if the process is disrupted after payment collection.
The payment-enabled e-signature process involves two main steps:
- Collecting the payment
- Completing the signature process
This workflow ensures that an agreement can only be finalized once the payment has been captured. If there’s an issue during this step, it can disrupt the process.
Signature workflow is disrupted
Note
If reminders are set, you can also use a reminder link.
Resume the signature process.
Check the payment status.
- If you see a message confirming the payment was successfully captured before the disruption, select OK and continue signing.
- If you don’t see the payment confirmation message, verify the payment information and attempt to make the payment again.
