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Exporting the log file | Substance 3D Sampler

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Substance 3D Sampler

Substance 3D Sampler

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  1. Substance 3D home
  2. Home
  3. Getting Started
    1. Getting Started overview
    2. Activation and licenses
    3. System requirements
    4. Shortcuts
    5. Importing Resources
    6. Report a bug
    7. Project Management
    8. Export
      1. Export overview
      2. Export Window
      3. Default Presets
        1. Default Presets overview
        2. Arnold 5
        3. Blender Cycles/Eevee
        4. Corona Renderer
        5. Enscape - Revit
        6. Keyshot9+
        7. Lens Studio
        8. Spark AR Studio
        9. Unity HDRP Standard
        10. Unity HDRP Specular
        11. Unity Standard
        12. Unity Specular
        13. Unreal Engine 4
        14. Redshift
        15. V-Ray Next
      4. Managing custom presets
      5. Managing Presets
  4. Interface
    1. Interface overview
    2. The Home Screen
    3. 2D and 3D Viewport
    4. Sidebars
    5. Panels
      1. Panels overview
      2. Project panel
      3. Assets panel
      4. Layers panel
      5. Properties panel
      6. Viewer Settings panel
      7. Shader Settings panel
      8. Channel Settings panel
      9. Metadata panel
      10. Export panel
      11. Physical Size Panel
      12. Exposed Parameters Panel
      13. Resources
    6. Tools and Widgets
      1. Tools and Widgets overview
      2. Sliders
      3. Color Picker
    7. Preferences
      1. Preferences overview
      2. Normal Format
      3. Layer Resolution
  5. Filters
    1. Filters overview
    2. Custom Filters
    3. Compound Filters
    4. Generators
      1. Generators overview
      2. Atlas Scatter
      3. Brickwall
      4. Cloth Weave
      5. Decal
      6. Embossing
      7. Embroidery
      8. Floor Tiles
      9. Gravel
      10. Panel
      11. Parquet
      12. Pattern
      13. Pavement
      14. Perforate
      15. Quilt Stitch
      16. Splatter
      17. Stonewall
      18. Surface Relief
      19. Weave
    5. Adjustments
      1. Adjustments overview
      2. Blur
      3. Brightness/Contrast
      4. Colorize
      5. Color Replace
      6. Color Variation
      7. Equalize
      8. Fill
      9. Hue/Saturation
      10. Invert
      11. Sharpen
      12. Vibrance
    6. Tools
      1. Tools overview
      2. Atlas Creator
      3. Atlas Splitter
      4. Channels Generation
      5. Channel Switch
      6. Clone Stamp
      7. Crop tool
      8. Delight (AI Powered)
      9. Height to AO
      10. Height to Normal
      11. Image To Material
      12. Make it Tile
      13. Match
      14. Multiangle To Material
      15. Normal to Height
      16. Paint Wrap *missing*
      17. PBR Validate
      18. Perspective Correction
      19. Tiling
      20. Transform
      21. Warp
      22. Warp Transform
      23. Upscale
    7. HDRI Tools
      1. HDRI Tools overview
      2. Color Temperature Adjustment
      3. Exposure
      4. Exposure Preview
      5. HDR Merge
      6. Line Light
      7. Nadir Extract
      8. Nadir Patch
      9. Panorama Patch
      10. Plane Light
      11. Shape Light
      12. Sphere Light
      13. Straighten Horizon
    8. Wear and Finish
      1. Wear and Finish overview
      2. Corrode
      3. Cracks
      4. Dirt
      5. Discarded Gums
      6. Dust
      7. Erode
      8. Metal Finish
      9. Moss
      10. Oxidate
      11. Paint
      12. Rust
      13. Scratch
      14. Snow
      15. Stylization
      16. Water
      17. Varnish
  6. Technical Support
    1. Technical Support overview
    2. Exporting the log file
    3. Configuration
      1. Configuration overview
      2. Retrieving the installation path
      3. Update Checker
      4. NVIDIA Driver Settings
      5. 3D Capture set-up on Linux  
    4. Technical Issues
      1. Technical Issues overview
    5. Data or project issues
      1. Data or project issues overview
      2. Import Substance Alchemist projects in Substance 3D Sampler
    6. Filter issues
      1. Filter issues overview
      2. Image to Material and Delighter are missing
      3. Image to Material visual artefacts
    7. Interface issues
      1. Interface issues overview
      2. Fonts are not displayed correctly
      3. Main interface is transparent
    8. Performance issues
      1. Performance issues overview
      2. Color picker takes long time to open the first time
      3. Interface lags when interacting with the layer stack or other elements
    9. Stability issues
      1. Stability issues overview
      2. Crash when exporting a material
      3. Crash when using the Image to Material or Delighter
    10. Startup issues
      1. Startup issues overview
      2. Application doesn't start on Linux
      3. Crash at start up - Old OBS version
  7. Features and workflows
    1. Features and workflows overview
    2. 3D Capture
    3. Export parametric assets
    4. End to end Physical Size Workflow
    5. Generative Workflow
    6. Texture Import
    7. Texture Generators
    8. Use As Bitmap
    9. Adobe Standard Material
  8. Pipeline and integrations
    1. Pipeline and integrations overview
    2. Environment variables
    3. Substance Send-to
    4. HP Z Captis support
      1. HP Z Captis support overview
      2. Your first capture, step by step
      3. System requirements to use the HP Z Captis device
      4. FAQ for HP Z support in Sampler
      5. Known issues and limitations
  9. Scripting and Development
    1. Scripting and Development overview
    2. Manage installed plugins and scripts
    3. Create a Plugin with Python and QML
    4. Create a Script with Python
      1. Create a Script with Python overview
      2. Example Scripts
  10. 3D Capture
    1. 3D Capture equipment
    2. Camera settings - Exposure
    3. Camera settings - Focus
    4. 3D Capture lighting
    5. Cross-polarizing for 3D Capture
    6. Processing advanced 3D Captures
    7. Editing 3D Captured meshes
  11. Release Notes
    1. Release Notes overview
    2. All Changes
    3. Beta
    4. Version 4.5
    5. Version 4.4
    6. Version 4.3
    7. Version 4.2
    8. Version 4.1
    9. Version 4.0
    10. Version 3.4
    11. Version 3.3
    12. Old Versions
      1. Version 3.2
      2. Version 3.1
      3. Version 3.0
      4. Version 2020.3 (2.3)
      5. Version 2020.2 (2.2)
      6. Version 2020.1 (2.1)
      7. Version 2019.1
      8. Version 0.8.1
      9. Version 0.8.0
      10. Version 0.7.0
      11. Version 0.6.1
      12. 0.6.0
      13. 0.5.4
      14. 0.5.3
      15. 0.5.2
      16. 0.5.1
      17. 0.5.0
  12. FAQ
    1. FAQ  Overview

Exporting the log file

When you need support regarding Substance 3D Sampler, it is always good to share your log file as it gives context about your computer configuration.

Exporting the log file from the application

The log file can be directly exported from Substance3D Sampler by going to the Help menu and selecting the Export log file item.

Retrieving the log file manually on the disk

If you are unable to launch Substance 3D Sampler, you can retrieve the log file manually by going in the following folder:

Adobe version:

  • Windows: C:\Users\username\AppData\Local\Adobe\Adobe Substance 3D Sampler\log.txt
  • Mac OS: Macintosh > Users > username > Library > Application Support > Adobe> Adobe Substance 3D Sampler > log.txt

Substance3D version:

  • Windows: C:\Users\username\AppData\Local\Allegorithmic\Adobe Substance 3D Sampler\log.txt
  • Mac OS: Macintosh > Users > username > Library > Application Support > Allegorithmic > Adobe Substance 3D Sampler > log.txt
  • Linux: /home/username/.local/share/Allegorithmic/Adobe Substance 3D Sampler/log.txt
Note:

On Windows "Appdata" is a hidden folder.
On Mac OS "library" is a hidden folder.
On Linux ".local" is a hidden folder.

Attaching your log file to a forum post

When asking for support on the forum, a log file is required. Here is how to attach a log file to your message:

  1. Check the "Join a file" setting
  2. Click on the "Choose File" button and locate your log file
  3. Click on "Post" when your message is ready to post and upload your log file

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