Sign in to the Admin Console and navigate to Account > Billing history.
Last updated on
Jun 26, 2026
Applies to Creative Cloud for teams.
As a contract owner, you can access the billing history from the Admin Console, if you've purchased your Teams membership directly from Adobe.com.
To download or email your past bills, navigate to Account > Billing History in the Adobe Admin Console.
Note
For plans purchased through a reseller, contact the reseller for the invoices and billing information.
Don't see the Billing History tab? You're not the contract owner. See how you can become the contract owner.
To download invoices, choose the invoices and select Download invoices. The selected invoices are downloaded as a PDF. Learn how you can print your invoice.
Your invoice also captures details like Invoice Number, Invoice Date, Customer Number, and more.
Note
Post payment, it can take up to 24 hours for the invoice to appear in the Admin Console. You receive an email notifying you when it's available.
You can sort the list of invoices by date and amount, selecting the relevant heading—Invoice Date or Amount. You can also use the search field to enter the amount or invoice number for the invoice you are looking for.
To email invoices, choose the invoices and select Email invoices. Enter the recipient's email address and select Send email. To add multiple recipients, press Enter after each email address.
Invoices are sent as a PDF attachment to the specified recipients and all administrators in the Admin Console organization.
You can view a receipt for a paid invoice directly from Billing History. The receipt opens in a new browser tab and confirms that your payment was received. Use it as proof of payment when submitting expenses for reimbursement.
Note
This is a receipt and cannot be used as a tax invoice. Use it only as proof of payment. For tax purposes, use the invoice available in Billing History.
Sign in to the Admin Console and navigate to Account > Billing history.
Don't see the Billing History tab? You're not the contract owner. See how you can become the contract owner.
Select the More action icon for the paid invoice.
Select View receipt. The receipt opens in a new browser tab.
The View receipt option is available only for invoices paid online. Check the table below to confirm if your invoice qualifies.
Scenario |
Receipt available |
Paid invoice with an online payment method (credit/debit card, bank account (SEPA or Worldpay), or local payment methods) |
Yes |
Invoice paid using credits |
No |
Invoice paid via an offline payment method |
No |
Unpaid or pending invoice |
No |
Accounts based in Japan |
No |
Frequently asked questions
Access billing information
Can I add another admin to view the invoices?
No, only the contract owner can access invoices in the Admin Console. However, you can email the invoices directly from the Admin Console to share them with others.
Where can I find my order number and date?
The order number and invoice date are captured in the invoice. Learn how you can download your invoices.
Can I check the status of my payment?
Sign in to the Admin Console and navigate to Account > Billing History. Learn more.
Will I lose access to the invoices after I cancel or change my plan?
Yes, access will be lost, you can download all your invoices before canceling or changing the plan.
What is the difference between an invoice and a receipt?
An invoice is a document requesting payment for products or services purchased. A receipt confirms that payment has been received. Use the receipt as proof of payment, for example, when submitting expenses for reimbursement.
Why don't I see the View receipt option for my invoice?
The View receipt option is only available for paid invoices settled via an online payment method, including credit/debit cards, bank accounts (SEPA or Worldpay), and local payment methods. It is not available for:
- Invoices paid using credits
- Invoices paid via offline payment methods
- Unpaid or pending invoices
- Accounts based in Japan
- Receipts generated before 15th June, 2026.
Can I download or share the receipt?
Yes, open the receipt, then use your browser's print menu and choose Save as PDF. You can then share the saved file as needed.
Can I send a receipt by email from the Admin Console?
Not at this time. You can view and save the receipt as a PDF using your browser's print option, then share the file via email.
Verify extra charges
Why am I being double-charged?
Two similar charges are often due to the following:
- You missed the previous payment.
- You placed an order multiple times.
- You have multiple email addresses.
Check your invoice for details or learn more.
I didn't buy anything from Adobe. What's this charge?
Unexpected charges could be because an annual plan renewed. Check your invoice for details. Learn more about unexpected charges.
Why do I have a $1 charge from Adobe on my statement?
These transactions help Adobe confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies the card, Adobe removes the charge.
Why did my bill go up?
The most common reasons for a higher bill are:
- A promotional price ended.
- You purchased an Adobe Stock premium image or images beyond your plan allotment.
- The price in your region increased recently.
Check your invoice for details or learn more.
Why is there an extra charge on my bill?
An extra charge could be because:
- You were charged a fee for canceling your plan early.
- You purchased additional Adobe Stock images.
- An annual plan renewed.
- (Not applicable for Japan users) Your bank charged a fee for debit card usage.
Check your invoice for details or learn more.
Manage plan
Why did I receive a payment reminder from Adobe when I already paid?
A payment reminder might be because:
- You have more than one plan.
- Your credit card expired.
- The address for your credit card changed.
Check your invoice for details or learn more.
How long does a refund take?
Refunds usually take three to five business days to process and be credited to your account.
Sometimes, refunds can take up to ten business days to be credited.
Join the conversation
Use our Enterprise & Teams Community to ask questions, collaborate with other admins, and stay informed about new features.
