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Easily manage team members in the Admin Console by adding users with email domains that match your business domain.

Domain matching

Note:

This feature is only available for Creative Cloud for teams plans purchased directly from Adobe.

Introduction

Domain Matching identifies users with individual Adobe accounts whose email domain matches a business domain linked to your team account. When such users are found, you are notified by email. You can review these users and choose to add them to your organization. These users also have the option to request to join, which you can approve or reject.

If you add a user, they can use licenses, enterprise storage, and collaborate with other organization members. Additionally, by adding users, you can manage your team’s users, assets, and contracts all in one place.

Review and add users with matching domains

  1. Sign in to the Admin Console.

  2. On the Overview page, a notification indicates the number of users with matching email domains awaiting review. Select Needs review to view and manage the requests and suggestions.

    Review users with matching email domains

  3. The dialog displays the list of users for you to review and potentially add to the organization. Review the users to invite them to your team.

    User list with matching email domains

  4. You will be prompted with the user scenarios described in the following sections.

Scenario 1: The user has a corresponding product license

The matching user has a license for an Adobe product in their individual account, and your Adobe Admin Console has licenses available for that product.

An admin can see products that correspond to the user's license in the Review User step. The matching product will be auto-selected in the list of available products if there is one

If you add the user to your Admin Console through the provided workflow, they will have the option to migrate their individual account, which will replace their individual license with your company license for that product.

The user will be added to your team with the license they need.

Review user with corresponding product licenses

Select Add user. The user will be notified via email of the new licenses they have received from the company account.

Scenario 2: The company does not have a corresponding product license

The matching user has a license for an Adobe product in their individual account, and your Admin Console does not have licenses available for that product.

If you add the user to your Admin Console, you'll have the option to purchase a license for the product that you want to assign to the user.

  1. Select Add user and checkout.

    Review user with no corresponding product licenses

  2. After reviewing your order, select Place order.

    Place order for license

The user will be notified, via email, of the new licenses they have received from the company account.

Scenario 3: Add a user without a product license

The matching user may or may not have an Adobe product license in their individual account. Regardless, you want to add their account without including product licenses from your Adobe Admin Console.

To add a matching user's account without product licenses, uncheck all recommended product licenses and continue. You can assign product licenses to the user's account later if needed.

Add users without assigning products

Save matches for later review

When you review a user with a matching email domain, you also have the option to save the match to review at a later time. To do this, select Save for later.

The user's account is not added to the Admin Console, though they are included on the Saved for later list for reference.

Review users not currently added to Admin Console

You can review users on this list and choose to add them to your Admin Console at any time. Users not added based on domain matching will not be notified of the admin's decision.

Reject users

When you review a user with a matching email domain, you have the option to reject the user. This means that the user will then not appear in either your Users to review or Saved for later lists. You would ideally do this for users you never want to add. If you are not sure, we recommend that you select Save for later. To reject a user, select Reject user.

Reject user

Select a reason for rejecting the user and provide any additional feedback that will help us improve this service.

Manage domain matching

Domain matching is enabled by default in your Admin Console to help discover and add team members. We recommend keeping this feature active, but admins can disable it if needed.

If you disable domain matching:

  • Users with email addresses that match a business domain linked to your account can't request access to your Admin Console organization.
  • You'll no longer receive suggestions to add users whose email addresses match your business domain.

  1. Go to the Products tab on the Admin Console, and navigate to Product access automation > Product requests.

  2. Select Edit settings.

  3. In the Domain matching section, enable or disable the setting.

    Enable or disable domain matching
    Domain matching settings

  4. Select Save.

    System Administrators can view changes made to the Domain matching settings in the Audit Log.

Note:

Also, we highly recommend turning on product requests, which allow your Admin Console users to request access to Adobe apps and services from the admins.

 Adobe

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