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Manage users individually

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Admin Console
  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. In-app user management for teams
      1. Manage your team in Adobe Express
      2. Manage your team in Adobe Acrobat
    6. Add users with matching email domains
    7. Change user's identity type
    8. Manage user groups
    9. Manage directory users
    10. Manage developers
    11. Migrate existing users to the Adobe Admin Console
    12. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Manage pre-generated packages
        1. Manage Adobe templates
        2. Manage Single-app packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Release notes
      2. Use Adobe Remote Update Manager
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Applies to enterprise & teams.

Learn how system, product, product profile, and user group admins can manage users individually to entitle them to Adobe applications and services.

To add, update, and remove user accounts, navigate to the Users tab in the Adobe Admin Console. Select a user to edit or remove, or select Add users to add new ones.

Sign in to the Admin Console

Learn how to manage users one by one or in bulk through CSV.

If you're a new Adobe enterprise or teams customer, we recommend that you decide your user management strategy before you start managing users in the Admin Console.

View user list

  1. Sign in to the Admin Console.

  2. On the Users tab, the users list displays the name, email address, ID type, and products assigned to each user. The ID type is determined by how the user is authenticated, which depends on the following:

    • Federated ID (applies to enterprise accounts): If you have claimed the email domain with which your users authenticate their Adobe accounts and have set up your users to sign in using SSO
    • Enterprise ID (applies to enterprise accounts): If you have claimed the email domain with which your users authenticate their Adobe accounts and haven't set up SSO
    • Adobe ID (applies to teams or enterprise accounts): If you have not claimed the email domain or your users authenticate with a public domain such as gmail.com

    If there are more than 1000 users in your org, the list of users isn't displayed. You can either use the search field to find a user or select View Users List to view the complete list.

  3. Select the View Details  icon to view the user's entitlements, including products, user groups, and administrative permissions.

Add users

  1. Go to the Admin Console and select Add Users.

  2. Enter the user's email address and, optionally, their first and last names.

    If you have claimed the domain of the email address of the user that you're adding, that user is added either as an Enterprise ID user or Federated ID user. This depends on whether the organization is set up as Enterprise ID or Federated ID on the Admin Console. If, however, you have not claimed the domain, the user is added as an Adobe ID user.

  3. Select the products or user groups to assign to the user. The list of products that are displayed is based on your organization's purchase plan. Read about how to manage products and product profiles on the Admin Console.

    Add users dialog box with the user's email address added and the select product or user groups option highlighted
    Add users by selecting a product profile or user group for assignment.

  4. For enterprise accounts, select a product and a product profile. For teams accounts, select the product.

    Read about how to manage products and product profiles on the Admin Console.

  5. To add the user to a user group, navigate to User Groups or select the Add   icon. Then, select the user groups. The products associated with the selected user groups are assigned to the user.

  6. Select Save.

    The user is added and displayed in the Users list. You can add up to 10 users at a time. After saving your changes, repeat the steps to add more users.

    If a user has multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles and gives each dedicated storage. Learn more about how end-users can manage Adobe profiles.

Note:

If you are the administrator of a Creative Cloud for teams organization, all users added to your Adobe Admin Console get complimentary access to select Adobe products and services. Learn more about the complimentary membership for team members.

Edit user details

As an administrator, you can only update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own. You can modify the following details for a user:

  • User groups and products associated with the user
  • Administrative rights
  • Country
Note:
  • Federated ID or Enterprise ID type users—User details can be changed using the Admin Console, Azure Sync, Google Sync, User Sync tool, or the User Management API. The changes take effect immediately; however, the user is not notified. If you change a user's email address, inform them to use the new email address to log in to the Adobe enterprise account.
  • Federated ID type users—Changes in the email address affect the user login only if email addresses have been used as the identifier in the SAML handoff between Adobe and the organization's Identity Provider. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides, or users will be unable to log in to their enterprise accounts.

  1. In the Admin Console, go to Users > Users.

  2. Select a user's name to view the details.

  3. In the User details section, select Edit user profile.

  4. To edit the products, user groups, and administrative rights associated with the user, select the More Options  icon in the upper-right corner of the relevant section.

    Note:

    (For enterprises only) Assigning a user group will also assign the associated product profiles to the user.

Remove users

Note:

Federated ID and Enterprise ID type users can also be removed using Azure Sync, Google Sync, the User Sync tool, or the User Management API.

  1. In the Admin Console, go to Users > Users.

  2. Select the checkbox for the relevant users.

  3. Select Remove Users.

  4. Non-education customers

    If you are not an Education customer and your organization uses Adobe storage for business, you can do one of the following:

    • Transfer content now: Folder content is sent to a designated user via email. If you choose this option, specify the email address of the designated user who receives the content.
    • Transfer content later: The folder content remains in the Inactive User tab until permanently deleted.
    • Permanently delete content: The folder is permanently deleted with no option to retrieve the content.

    For more information, see reclaim the assets of the deleted user.

    Education customers

    If you're an Education customer, you'll not see the above options. When you delete an account, the student's assets are moved to the Inactive Users tab. 

    To transfer the assets to a student who has left the organization, go to Storage > Inactive users and transfer the content to them or to some other user in the organization. The recipient needs to then download the assets as zip files.

    Caution:

    If you remove Directory Users for security reasons, all references to the user’s name and email address are removed. Only a unique alphanumeric ID is retained in the Admin Console. When you reclaim such assets later, it may be difficult to identify deleted users in the Inactive users tab. We recommend that you use the Transfer content now option instead. 

  5. In the Remove Users dialog box that displays, select Remove Users.

    The users are removed from the Admin Console, and all permissions and access to services conferred by the organization are revoked.

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