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Note:

The concepts and procedures described in this article:

  • Only apply to enterprise customers who've set up Enterprise or Federated IDs on the Admin Console.
  • Do not apply to teams customers.
  • Do not apply to Lightroom storage.

(For educational institutions only) Assets that are encrypted can't migrate to personal student accounts. See Migrate your student assets for more on student asset migration.

Introduction

End users can store files safely and securely. Also, users can share files and collaborate with others. Files are accessible to users via the Creative Cloud website, Creative Cloud desktop app, and Creative Cloud mobile app. Storage is available only if it is a part of your organization's agreement with Adobe.

While all data is encrypted, for extra layers of control and security, you can choose to have Adobe generate a dedicated encryption key for your organization. Content is then encrypted using standard encryption with a dedicated encryption key. If necessary, you can revoke the encryption key from the Admin Console. When you enable encryption on the Admin console, the assets of all users in the organization are encrypted.

Dedicated encryption keys are available only with shared services plans that include storage and services.

Before enabling dedicated encryption keys, see Adobe Creative Cloud for enterprise security overview or Adobe Document Cloud security.

To upgrade your plan to include storage and services, contact your Adobe Account Manager.

Dedicated encryption keys: Considerations

Make note of the following when working with encryption keys

  • Once you enable a dedicated encryption key, you cannot revert to using standard encryption keys.
  • You can revoke a dedicated encryption key, if necessary. If you revoke the encryption key, your users can no longer access content that has been encrypted using the encryption key. For example, if you suspect a data breach, we recommend you immediately revoke the dedicated encryption key from the Admin Console.
  • To restore access to content whose encryption key has been revoked, re-enable the encryption key from the Admin Console.
  • Dedicated encryption keys are not recommended for educational institutions. This prevent students from being able to export their content after they leave the institution.

The following data is not encrypted using the dedicated encryption key and is therefore not affected if the key is revoked

  • Metadata (file name, collection name, font use, MIME type, and other attributes necessary to browse a collection)
  • Videos published by Adobe Spark Video
  • Lightroom photos
  • Colors that are stored by the Adobe Color service
  • All data that is managed by the Behance and Adobe Fonts services
  • All data managed by the Experience Cloud
  • Saved application preferences
  • Information about the account holder such as name, email, licenses, and other basic user account information
  • Data of members of an organization with an Adobe ID account (unless the user is collaborating on content when Enterprise ID or Federated ID users initiated the collaboration)
Note:

We're updating organizations (teams or enterprises) to the Enterprise storage model to enable enterprise storage and other enterprise-level features for Adobe ID users.

You'll be notified when your organization is scheduled for the update. After the update, the Adobe ID users are moved to enterprise storage, and the organization directly controls their business profiles.

Enable dedicated encryption keys

  1. Sign in to the Admin Console, and navigate to Settings > Identity > Encryption Settings.

  2. On the Encryption Settings page, enable encryption.

    Enable encryption

  3. Click Enable.

    The Enable Dedicated Encryption Key dialog box appears.

  4. Click Enable to confirm.

    The following message indicates that dedicated key encryption is now enabled:

    Dedicated key encryption enabled

Also, a message is displayed if, for any reason, the enabling of the encryption key fails or the key is enabled but asset encryption has failed.

Revoke dedicated encryption keys

If you revoke a dedicated encryption key, data encrypted with the encryption key is no longer accessible to users.

Note:

Users cannot open existing assets, but can browse files, folders, and view attributes. Revoking encryption key restricts all access, even uploading new content. Users will only be able to browse content.

To revoke the dedicated encryption key:

  1. Sign in to the Admin Console, and navigate to Settings > Identity > Encryption Settings.

  2. On the Encryption Settings page, revoke encryption.

    Enable encryption

    The Revoke Dedicated Encryption Key dialog box appears.

  3. Click Revoke to confirm.

    When the dedicated encryption key has been successfully revoked, a message indicating the success displays. 

    Revoke success

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