Sign in to the Admin Console and go to Account.
- Adobe Enterprise & Teams: Administration guide
- Plan your deployment
- Basic concepts
- Deployment Guides
- Deploy Creative Cloud for education
- Deployment home
- K-12 Onboarding Wizard
- Simple setup
- Syncing Users
- Roster Sync K-12 (US)
- Key licensing concepts
- Deployment options
- Quick tips
- Approve Adobe apps in Google Admin Console
- Enable Adobe Express in Google Classroom
- Integration with Canvas LMS
- Integration with Blackboard Learn
- Configuring SSO for District Portals and LMSs
- Add users through Roster Sync
- Kivuto FAQ
- Primary and Secondary institution eligibility guidelines
- Set up your organization
- Identity types | Overview
- Set up identity | Overview
- Set up organization with Enterprise ID
- Setup Azure AD federation and sync
- Set up Google Federation and sync
- Set up organization with Microsoft ADFS
- Set up organization for District Portals and LMS
- Set up organization with other Identity providers
- SSO common questions and troubleshooting
- Manage your organization setup
- Manage users
- Overview
- Administrative roles
- User management strategies
- Assign licenses to a Teams user
- Add users with matching email domains
- Change user's identity type
- Manage user groups
- Manage directory users
- Manage developers
- Migrate existing users to the Adobe Admin Console
- Migrate user management to the Adobe Admin Console
- Overview
- Manage products and entitlements
- Manage products and product profiles
- Manage products
- Buy products and licenses
- Manage product profiles for enterprise users
- Manage automatic assignment rules
- Entitle users to train Firefly custom models
- Review product requests
- Manage self-service policies
- Manage app integrations
- Manage product permissions in the Admin Console
- Enable/disable services for a product profile
- Single App | Creative Cloud for enterprise
- Optional services
- Manage Shared Device licenses
- Manage products and product profiles
- Get started with Global Admin Console
- Adopt global administration
- Select your organization
- Manage organization hierarchy
- Manage product profiles
- Manage administrators
- Manage user groups
- Update organization policies
- Manage policy templates
- Allocate products to child organizations
- Execute pending jobs
- Explore insights
- Export or import organization structure
- Manage storage and assets
- Storage
- Asset migration
- Reclaim assets from a user
- Student asset migration | EDU only
- Manage services
- Adobe Stock
- Custom fonts
- Adobe Asset Link
- Adobe Acrobat Sign
- Creative Cloud for enterprise - free membership
- Deploy apps and updates
- Overview
- Create packages
- Customize packages
- Deploy Packages
- Manage updates
- Adobe Update Server Setup Tool (AUSST)
- Adobe Remote Update Manager (RUM)
- Troubleshoot
- Manage your Teams account
- Renewals
- Manage contracts
- Reports & logs
- Get help
Learn how to cancel your Creative Cloud for teams plan if you purchased it directly from Adobe. If you purchased it through a reseller, contact the reseller directly.
Facing any of the following issues? Learn how to resolve and continue with your Teams plan:
You don't need to cancel your current plan. Learn how to change your plan without affecting your assets or storage.
What happens when you cancel?
Reduced storage
The cloud storage for each canceled license will be reduced to 5GB. Users can still access their Creative Cloud files on their computer and the Creative Cloud website, but this access is limited to the 5GB cloud storage. If users exceed the 5GB limit at the time of cancellation, they have 30 days to move files out of cloud storage. After this 30-day period, access to some or all files stored on Creative Cloud servers may be removed. Learn how to check storage usage.
Restricted access to apps and services
When you cancel licenses, team members will lose access to most Creative Cloud applications and services, including the ability to create or edit files. We recommend that you have them save active files locally in a compatible format to prevent disruption. Some desktop apps will be downgraded to free versions, while mobile apps like Adobe Fresco and Adobe Aero will be limited to starter or free versions.
Impact on Adobe Admin Console privileges
If you cancel the entire plan, you'll lose the ability to manage your team using the Admin Console. Additionally, access to expert sessions and dedicated support services will no longer be available.
Cancellation fees and refunds
Depending on your plan and renewal date, there may be a cancellation fee or a refund. Read more about Adobe’s subscription terms and refund policies.
How do you cancel?
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Scroll down to Plans and licenses.
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Select Manage for the plan you'd like to cancel, and then select Cancel Licenses.
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Follow the steps on the Cancel licenses screen.
Manage your plans and licenses from the Account tab in the Adobe Admin Console. Manage your plans and licenses from the Account tab in the Adobe Admin Console. Note:If the cancel option isn't available or you can't cancel, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.