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Admin Console
  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

As an Admin, you create packages on the Adobe Admin Console for the Adobe apps and services that you want to distribute to your end users.

Once the package is created and downloaded to your computer, you can distribute the package and install the packaged apps by one of the following methods:

Double-click the package file

Windows

Double-click the setup.exe file present inside the Build folder of the package.

Note:

If you are using MSI, instead of setup.exe, to deploy a package that has Acrobat DC in it, Acrobat DC is not installed.

macOS

Double click the .pkg file present inside the Build folder of the package.

To customize the install options, update the Info.plist file:

  1. Open the Info.plist file at the following location:

    [package]/Build/xyz_install.pkg/Contents/Info.plist

  2. Add the following entry with the appropriate path in the string tag to configure a custom installation directory where apps will install on the client machine.

    <key>IFPkgFlagDefaultLocation</key>

    <string>[Path of install directory]</string>

  3. Add the following entry to the file with the appropriate language mentioned in the string tag:

    <key>InstallLanguage</key>

    <string>en_GB</string>

  4. Double-click the .pkg file.

The package starts installing.

Use third-party tools

Use the following third-party tools to deploy the packaged Adobe apps and services:

Use the command line

Windows

Command line has more required parameters, for which default values are taken if you run Setup.exe by double-clicking.

In the command:

[ADOBEINSTALLDIR] is the installation directory where apps are to be installed on the client machine.

[INSTALLLANGUAGE] is the locale in which the apps are to be installed.

Syntax

setup [--silent] [--ADOBEINSTALLDIR=] [--INSTALLLANGUAGE=]

Syntax example:

setup.exe --silent --ADOBEINSTALLDIR="C:\InstallDir" --INSTALLLANGUAGE=fr_CA

Location of setup.exe:

[Package]\Build

Deploy updates

The initial package will contain applications and the most recent updates. When updates are available, you can provide the updates to your users in the following ways:

  • If Remote Update Manager was included in your deployment package (default behavior), use your deployment tool to remotely run the Remote Update Manager on client machine. Updates will run with administrator privileges and come from Adobe Update Server.

    If you have an internal Adobe Update Server, choose it during package creation. Remote Update Manager pulls updates from your internal server rather than the Adobe server, which saves network bandwidth.

  • To save network bandwidth, it is also possible to set up your own internal Adobe Update Server. You can use AUSST to set up a server which will host both Windows and macOS Updates.

  • You can create an update-only package in the Admin Console. You can then deploy this package using your chosen deployment tool.

 
Note:

The deployment of Creative Cloud 2019 and later apps is not supported in a serial or legacy device license deployment environment. For Creative Cloud 2019 and later, you must choose Named User Licensing or Shared Device Licensing. See the overview of Adobe licensing methods.

Deploy UWP Apps

If you create a package that contains Universal Windows Platform based apps, you will experience unexpected behavior when you deploy the package on an end-user computer. For details, see the issues and limitations document.

Log file locations

Following are the locations of log files for the corresponding Adobe deployment tools:

Component

Log filename

Adobe Update Server Setup Tool (AUSST)

AdobeUpdateServerSetupTool.log

Exception Deployer

ExceptionDeployer.log

Remote Update Manager (RUM)

RemoteUpdateManager.log

Creative Cloud Packager (CCP)

PDApp log is named PDApp.log

Package Builder log is named as follows:
AdobePBhhmmss_ddmmyy.log
Where hhmmss_ddmmyy = hour|minute|second_date|month|year

Licensing logs:

  • Windows: %temp%\oobelib.log
  • macOS: /tmp/oobelib.log

Creative Cloud download/installation logs

Creative Cloud Packager creates a log file to troubleshoot download issues if a file called "asu.trace" is placed at:

  • Windows: %temp%
  • macOS: ~/Library/Logs

The resulting file, DLM.log is created at:

  • Windows: %temp%\AdobeDownload
  • macOS: ~/Library/Logs/AdobeDownload

For Windows errors (for example, 12150) in the DLM.log, see Windows Dev Error Messages.

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