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Adopt global administration

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. In-app user management for teams
      1. Manage your team in Adobe Express
      2. Manage your team in Adobe Acrobat
    6. Add users with matching email domains
    7. Change user's identity type
    8. Manage user groups
    9. Manage directory users
    10. Manage developers
    11. Migrate existing users to the Adobe Admin Console
    12. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Manage pre-generated packages
        1. Manage Adobe templates
        2. Manage Single-app packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Release notes
      2. Use Adobe Remote Update Manager
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Applies to enterprise.

Learn about the benefits of using the Global Admin Console and find out how to get access.

Create a support case in the Adobe Admin Console to request access to a Global Admin Console. Learn more.

Introduction

The Global Admin Console is for customers with complex organizational structures that either have many Admin Consoles or want to break up their main Admin Console into multiple consoles. For example, multinational corporations, education consortiums, large school districts, and large government agencies. It nests existing Admin Consoles into a hierarchical structure, like an organization chart, to provide transparency across a distributed enterprise.

The Global Admin Console does not replace or change the functionality of the existing Admin Consoles. It works as a hierarchy with a root organization at the top and all the consoles nested under that root organization. There is a selection criterion focused on purchasing and creating a hierarchy structure for which an Admin Console should operate as the root console.

To learn more about the functionality and benefits of the Global Admin Console, see the white paper on Global Admin Console.

Note: The content and voice-over for this video is currently available in English only.

Key advantages

Following are some key advantages that the Global Admin Console offers:

  • Delegate administration of some of your Adobe product usage and cloud storage to divisions, departments, or field offices to avoid having centralized administration.
  • Create organizations for each entity and form a hierarchy of organizations. You can even delete organizations.
  • Distribute resources and product licenses across organizations. You can allocate product resources to organizations.
  • Restrict visibility from one agency into another, including users being viewed by administrators to the users directly in their purview.
  • Self-service control of the Adobe Admin Console organizational structure, reflecting the structure present in your organization's directory systems. You can set up a hierarchy of organizations.
  • Create centers of administration where a designated group of administrators can manage Adobe resources for an organizational component or project within their company. You can manage the administrators in organizations.
  • Define policies and apply them to organizations.
  • Create, edit, and delete product profiles and user groups.
  • Export information about organizations to generate reports for driving other processes.
  • Import updates to organizations and the structure of the organization hierarchy.
  • Get notifications about the status of ETLA contracts within child organizations. In-app banners on the Global Admin Console will indicate clearly when the contract on a child organization is going to expire, has expired, or is inactive. For more information, see the article on contract expiry.

Eligibility criteria

Adobe recommends adopting the global administration if your organization meets at least one of the following criteria:

  • You have multiple Admin Consoles that you want to organize, manage, and gain visibility across.
  • You want to split up admin consoles into separately administered consoles.
  • You are managing multiple contracts.
  • You need to distribute or centralize identity configuration across child organizations.
  • You want to divide up purchased resources and have them administered by different people/admins for different parts of your enterprise.
  • You have specialized administrators for different Adobe products, regions, or organizations and you don't want them to interfere with each other.

Request access to the Global Admin Console

To request access to Global Admin Console, do the following after you confer with your Adobe representative:

  1. In the Admin Console, navigate to Support > Support Summary.

    Note:

    Adobe recommends submitting the support case through the main organization, which should serve as the root organization in the Global Admin hierarchy.

  2. Select Create Case. The Create Case window appears.

  3. Specify the details In that form that appears.

    • Select the priority of the issue = P4 - Minor
    • Quantify the impact of the issue = Medium
    • Summarize the issue = <Your organization's name> is requesting access to the Global Admin Console
  4. In the field, Describe the nature of the issue you're facing, mention that you would like access to the Global Admin Console for your organization by adding the following details:

    • Name and Console ID (found in the URL, the series of numbers & letters preceding "@AdobeOrg") of the Admin Console to be designated as the root (top) organization or request for a new one (specify the desired name).
      • There are some cases where the new console is the preferred path, your Adobe representative can guide you more on this. This root organization must be selected carefully as it is difficult to change it later.
    • At least one current System Admin is to be assigned the Global Admin role. You can always add more admins yourself later.
    • Name and email address of your Adobe representative or Customer Success Manager.
    Describe the nature of the issue

  5. Select Next and fill in the following information:

    Details to be filled

    Description

    List people you want to notify

    You can add more email addresses to which you want Adobe Customer Care to send case updates via email. You can notify up to ten people.

    Timezone

    We will consider your timezone if we need to call you. This field is populated by default, according to your system's information.

    Working hours

    If we need to call you, we will take into consideration your working hours and Adobe Customer Care normal business hours.

    Use the time slider to let us know the best time of day to reach you.

    Phone number

    Provide a contact number so that an Adobe Customer Care agent might contact you via phone to troubleshoot or ask for clarification.

  6. Select Submit.

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