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  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Use the Directory Users list to permanently delete or remove users from the Adobe Admin Console.

Directory users

For Enterprise and Federated ID type users

When you set up user identity on the Admin Console (for Enterprise ID or Federated ID), you must create directories. Then, link your domains to these directories. When you add Enterprise ID or Federated ID type users to the Admin Console, these users are also marked as directory users.

You can see these users in the Directory Users list grouped by their directories. This implies that, if your multiple domains are linked to a single directory, the users with email addresses in all the domains are listed in this directory. Since every new user Enterprise ID or Federated ID type user is linked to a business profile, the user will also be available in the Business ID directory.

Learn more about managing directories and domains.

For Business ID type users

If you're using Business IDs on the Admin Console (for example, teams customers), a single directory is created and all Business ID users are put into this directory.

Note:

We're updating organizations (teams or enterprises) to the Enterprise storage model to enable enterprise storage and other enterprise-level features for Adobe ID users.

You'll be notified when your organization is scheduled for the update. After the update, the Adobe ID users are moved to enterprise storage, and the organization directly controls their business profiles.

View directory users

To view the directory users in your organization:

  1. In the Admin Console, navigate to Users > Directory Users.

    The list of all directories created in this organization are displayed.

  2. To view the users in a directory, click the name of the directory.

    Notice, that users with different email domains may be listed in the same directory. This is because, different domains have been linked to this directory.

    Note:

    If there are more than 5000 users in a directory, the list of users isn’t displayed. You can either use the search field to search for a user, or click View Users List to view the complete list.

See details of the description of the fields in the User list.

Permanently delete users

Note:

Azure Sync and Google Sync: To avoid accidental data loss, users only get disabled when removed from the sync scope in the IdP portal. You must enable editing to permanently remove users managed by Google Sync or Azure Sync.

To remove the users from the Admin Console directory, go to Sync > Enable editing and manually remove the users.

Note: There are risks associated with enabling editing, and it's not recommended. If you enable editing manually, your changes are overwritten during the subsequent sync at the identity provider end if there's a mismatch between the amended details on Admin Console and your active Directory.

If you remove users (individually or in bulk) from the Admin Console, the users are removed from the User list. However, these users are still retained in the Directory Users list. Use the following procedure to permanently remove deleted users from the Admin Console:

Caution:

If you permanently delete a user, the user is deleted along with all the Creative Cloud assets belonging to that user. The user and the assets then can’t be recovered.

  1. In the Admin Console, navigate to Users > Directory Users.

  2. From the list of directories, go to the Business ID directory.

  3. From the list of users that displays, select the users clicking the check box to the left of their names.

  4. Click Remove Users.

  5. In the Remove Users dialog box that displays, click Remove Users.

The users are permanently removed from the Admin Console.

Since Enterprise ID or Federated ID users are linked to a Business ID user type, you’ll need to delete the user first from the domain-specific directory, and then from the Business ID directory.

Delete user from domain-specific directory

  1. In the Admin Console, navigate to Users > Directory Users.

  2. From the list of directories, go to the domain-specific directory.

  3. From the list of users that displays, select the users clicking the check box to the left of their names.

  4. Click Remove Users.

  5. In the Remove Users dialog box that displays, click Remove Users.

Delete user from Business ID directory

  1. Return to Directory Users tab.

  2. From the list of directories, go to the Business ID directory.

  3. From the list of users that displays, select the users clicking the check box to the left of their names.

  4. Click Remove Users.

  5. In the Remove Users dialog box that displays, click Remove Users.

The users are permanently removed from the Admin Console.

Permanently delete users in bulk via CSV

If you have many users in your directory users list, use the bulk CSV removal to avoid selecting users manually:

Caution:

If you permanently delete users, the user is removed along with all the Creative Cloud assets belonging to that user. The user and the assets then can’t be recovered.

  1. In the Admin Console, navigate to Users > Directory Users > select your target directory.

  2. Select the three dots icon (     ) next to the Export Users button, then select Remove users by CSV.

    displays the Admin Console directory users options

  3. Download the Current users template from the Download CSV template button.

    Add the details of users that you want to delete permanently to the downloaded CSV file. Then, upload the CSV file in the same window.

  4. Review the warning messages on your screen. To continue with the deletion process, select Remove Users to confirm and continue.

The users listed in the CSV file are permanently removed from the Admin Console.

Restore deleted users

If you inadvertently remove users (individually or in bulk) from the Admin Console (either individually or in bulk), you can go to the Directory Users list and restore these users. However, you can’t recover the users removed from the Directory users section.

  1. In the Admin Console, navigate to Users > Directory Users.

  2. From the list of directories, select the directory to which the users deleted users belong.

  3. Click Export Users.

    The list of users in this directory is exported to a CSV file and downloaded to your computer.

  4. If required, modify the list to only include user data for the users that you inadvertently removed.

  5. Navigate to Users > Users and import these users back into the Admin Console.

    See the procedure, in this document, on how to add multiple users.

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