Why is my sync not working?
Admins should receive an error report indicating why their sync failed. See the Error States below for information on various error codes.
Can I pick the time at which Adobe roster daily sync runs?
At this time, we’re unable to control the time the sync runs when you have set up daily sync, although you can queue a sync at any time from within the Admin Console.
Why are some users not able to access Adobe products anymore?
Users must either (a) appear in the Roster Sync data or (b) appear in the specific “Manually Managed Users” groups to receive a license. Any users not in either of these data sets will be automatically de-provisioned. If the user is in one of these data sets and cannot access the product, please disable and re-establish the Roster Sync to clear the cache.
How is the information shared with Adobe from the roster used?
Adobe uses the First Name, Last Name, and Email from the shared roster to create Adobe accounts. Additionally, Adobe uses the class-level roster to enable the auto-creation of Express Classrooms on demand. Beginning in 2025, Adobe will use Subjects and Grade Levels for further in-product customization, like template recommendations.
How often is the sync performed?
The admin can select the sync cadence (manual, daily, and weekly) during setup and edit post-setup. Depending on the time of the school year and how often the school roster changes, the admin can select a suitable frequency for synchronization.