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Stager stuck on splash screen

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Substance 3D Stager

Substance 3D Stager

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  1. Substance 3D home
  2. Home
  3. Getting Started
    1. Activation and licenses
    2. Stager on Steam
    3. System requirements
    4. Accessibility
    5. Glossary
    6. Viewport navigation
    7. Supported formats
      1. Import & export formats
      2. Preparing models for use in Stager
      3. Importing CAD data
      4. End of support for Substance models
  4. Interface
    1. Interface overview
    2. Shortcuts
    3. Menus
    4. Viewport
    5. Assets panel
    6. Project materials panel
    7. Scene panel
    8. Actions and Properties panels
    9. Timeline panel
    10. Tools
      1. Tools overview
      2. Select tools
      3. Camera tools
      4. Environment Lighting tool
      5. Shape tools
      6. Sampler tool
      7. Magic Wand tool
      8. Canvas tools
  5. Objects
    1. Objects overview
    2. Standard models
    3. 3D Text
    4. Shapes
    5. Group
    6. Materials
    7. Camera
    8. Environment
    9. Physical lights
  6. Using Stager
    1. Stage 3D scenes
    2. Arrange objects
    3. Work with lights
    4. Render 3D scenes
    5. Add materials and textures
  7. Features
    1. Connected apps
    2. Coordinate system
    3. Snapping system
    4. Align and Distribute
    5. Collision based transformation
    6. Rendering system
    7. Apply images to models
    8. Material displacement
    9. Material projections
    10. Match Image
    11. Animation presets
    12. Publish scenes to the web
    13. Generative background
  8. Common issues
    1. GPU rendering is disabled
    2. Stager viewport is blank
    3. Stuck on splash screen
  9. Release notes
    1. All changes
    2. Version 3.1.0
    3. Version 3.0.0
    4. Version 2.1.0
    5. Version 2.0.0
    6. Version 1.3.0
    7. Version 1.2.0
    8. Version 1.1.0
    9. Version 1.0.0

Issue description

Substance 3D Stager gets stuck on the splash screen on Windows.

Troubleshooting

A common cause of this issue is a conflict when the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack is installed. To check and resolve this issue:

  1. Navigate to Windows Add and Remove programs.

  2. Search for OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

  3. If present, uninstall the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

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