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Stager stuck on splash screen

Issue description

Substance 3D Stager gets stuck on the splash screen on Windows.

Troubleshooting

A common cause of this issue is a conflict when the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack is installed. To check and resolve this issue:

  1. Navigate to Windows Add and Remove programs.

  2. Search for OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

  3. If present, uninstall the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

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