You may require read and write permission to delete the preferences folder.
- Illustrator User Guide
- Get to know Illustrator
- Introduction to Illustrator
- Workspace
- Workspace basics
- Create documents
- Learn faster with the Illustrator Discover panel
- Accelerate workflows using the Contextual Task Bar
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- Introduction to artboards
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- Set preferences
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- Microsoft Surface Dial support in Illustrator
- Undo edits and manage design history
- Rotate view
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- Accessibility in Illustrator
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- Tools at a glance
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- Generative AI (not available in mainland China)
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- Illustrator on the web (beta)
- Illustrator on the web (beta) overview
- Illustrator on the web (beta) FAQ
- Troubleshooting issues FAQ
- Keyboard shortcuts for Illustrator on the web (beta)
- Create and combine shapes on the web
- Add and edit text on the web
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- Illustrator on the iPad
- Introduction to Illustrator on the iPad
- Workspace
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- Design a flower in 5 easy steps
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- Draw and modify objects on a perspective grid
- Use objects as symbols for repeat use
- Draw pixel-aligned paths for web workflows
- Measurement
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- Fonts | FAQ and troubleshooting tips
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- Troubleshooting
Learn how to reset preferences to fix various issues with Illustrator.
Try to reset Illustrator preferences if you face one of the following issues:
- Slowness, lag, freeze, or crash related issues
- App interface or Home screen issues
- Plugin issues
- Tools related issues
- Keyboard shortcut issues
Before you proceed, create a backup copy of your existing preferences folder (Adobe Illustrator <version> Settings):
macOS:
- ~/Library/Preferences/Adobe Illustrator <version> Settings
- ~/Library/Application Support/Adobe/Adobe Illustrator version number
- %AppData%\Adobe\Adobe Illustrator <version> Settings
To reset preferences, open Preferences > General (Cmd/Ctrl+K), and then select Reset Preferences.
You can also delete the preferences folder to reset Illustrator preferences. Watch the 1-minute video below.
macOS
Windows
Delete the preferences folder:
macOS:
- ~/Library/Preferences/Adobe Illustrator <version> Settings
- ~/Library/Application Support/Adobe/Adobe Illustrator version number
Windows:
- %AppData%\Adobe\Adobe Illustrator <version> Settings
Example: ~/Library/Preferences/Adobe Illustrator 25 Settings
Folder names may vary based on the installed language version. A new preferences file is automatically created the next time you launch Illustrator.
macOS
Perform this procedure, once each for the following folders:
- ~/Library/Preferences/
- ~/Library/Application Support/Adobe/
- Open Finder, and navigate to the path given above.
- Control-click the folder and choose Get Info.
- If the item is locked, click the lock icon () to enter an administrator’s name and password.
- In the Sharing & Permissions section, from the Name column, select your name (or a user profile).
- From the Privilege column, choose Read & Write.
- In any subsequent prompt, choose to apply the permission to all subfolders as well.
- Click the lock icon () to save your preferences.
- Launch Illustrator.
Windows
Perform this procedure, once each for the following folders:
- C:\Program Files\Adobe
- C:\Program Files (x86)\Adobe
- C:\ProgramData\Adobe
- %AppData%\Adobe
- %AppData%\Adobe\Adobe Illustrator <version> Settings
- Open Windows explorer. Select the View tab, and select Hidden items check box.
- Navigate to the path given above.
- Right-click the folder and choose Properties.
- Click the Security tab, and then click Edit to set permissions.
- In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box.
- Click OK twice.
- Launch Adobe Illustrator.
In folder paths, replace <version> with the version of Illustrator you are using.
Tips to avoid preferences-related issues
To avoid preferences-related issues in the future:
- Be cautious while installing a third-party plug-in as it may auto-update your preferences file.
- Ensure that Illustrator quits properly. An abnormal exit may result in damaging your preferences file.
Related resources
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