Why did my Adobe trial software expire early?

Learn why you get the Adobe trial period or license expired early message when you try to sign in to your Creative Cloud account.

Trial ended early

Adobe trial software is available for a limited period. A trial might expire early for the following reasons:

• System clock changed
• Trial used or attempted on a different computer
• Automated virus scan run
• Improper user rights set
• Installation failed or damaged
• Executable file modified
• Debugger attached

When does the trial period start?

If you're prompted to enter your payment details, the trial period starts when you select the Start free trial option on the product page after providing your payment details.

If you aren't prompted to provide your payment details, the trial period starts when the app is launched for the first time.

I have a paid subscription, but received a trial-related message

If you have a paid subscription but still get a trial-related message, learn why Creative Cloud asked you to start a trial or buy a new plan even whenyou have purchased a subscription.

The message can be any of the following:

• Buy now
• Trial expired
• Start trial
• No subscription found
• <nn> days remaining

Reinstall a trial

If you’ve already installed a Creative Cloud trial on your computer, you cannot reinitiate another trial. Once the original trial expires, subsequent installs display a trial expired message even if you never used the original trial or someone else installed it.

What happens if a trial isn't used?

Trial periods can't be extended. For many products, the trial version automatically converts to a licensed version using the payment details you provided.

Adobe provides a full refund for first-time paid subscribers if they cancel within 14 days of the order. If you were unable to use the trial version, we recommend that you go ahead and subscribe to try the software. If you don't want to continue, cancel within the first 14 days.

Fix "Trial expired" error in Acrobat

If you're using Acrobat, sign in with the correct email address when trying to activate the application. Sign out of your account and sign back in again with the correct email address.

Fix "We can’t verify your subscription status" error

Ensure that you're on the latest available version of the Creative Cloud desktop app to avoid this error. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update appears. Select Update. Learn more about what to do if you cannot verify your subscription status in offline mode.