Didn't receive the expected email from Adobe

If you're not receiving the expected emails from Adobe, learn more about why and how to ensure you get important updates and notifications on time.

When does Adobe send out an email?

Adobe sends emails under various circumstances. Some of them are:

• You request that Adobe email your membership password to you.
• You purchase on the Adobe Store or another Adobe e-commerce system.
• You create a case in the Adobe Customer Care Portal.
• You convert a PDF using Create Adobe PDF Online.
• A hosted service on Adobe.com requires you to verify your email address.
• Auto-renewal reminders.*

*Mails sent 30 days before the expiry of your subscription or when a new invoice is raised for your subscription payments.

Troubleshooting tips

Use the following troubleshooting tips to resolve issues related to non-receipt of email from Adobe.

Mailbox settings

Check bulk or junk email folders

Search your junk or bulk email folders for the email from Adobe. Your mail administrator or program could have automatically set up these folders for you, and filters can sweep emails into them without you knowing it.

Watch out for the following email addresses from Adobe:

For more information on bulk and junk email folders, check with your mail administrator or your email program's Help files.

Turn off spam blockers

Adobe's email system does not work with some anti-spam software, such as those that use auto response or challenge methods to block unwanted emails. Temporarily disable the software and wait for the email to arrive.

If your organization has a spam appliance or application, ensure that it's configured to allow email from Adobe and Amazon Web Services.

Add the adobe.com email domain to your address book

When the Adobe.com domain is in your address book, you can receive email messages from Adobe.

Check your email security settings

Sometimes, a high-security setting for your email blocks email messages from Adobe. Adjust your setting to Medium or Medium-High.

Check with your email administrator

If you have not received the email from Adobe, check with your mail administrator about your server's available disk space; it could be full. It's also possible that your email administrator should add Adobe's mail server to your company's allowlist using the following IP addresses and subnets:

• 64.18.0.0/20
• 207.126.144.0/20
• 207.171.162.174
• 216.104.214.90
• 216.104.212.91
• 216.104.212.92
• 216.104.212.93
• 216.104.212.94
• 216.104.212.104
• 216.104.212.105
• 54.240.14.29
• 54.240.14.30
• 54.240.27.170
• 54.240.27.171

Try a different email address

You can try to change the email address associated with your Adobe account. Once done, check if you receive the messages from Adobe in the inbox of your updated email address.