Find the solutions for common Adobe Account Access app issues.
How can I sign in if I didn't receive a notification?
1. If you didn’t receive a notification, open the Adobe Account Access app in your phone. Then select Approve.
If this doesn't work, you can enter the code manually. In the sign-in dialog box on your computer, select Enter code.
3. Enter the code you received on the Adobe Account Access app to sign in.
If you didn't receive the notification on your Xiaomi Android phone, it's likely that you haven't enabled push notifications on your phone. Learn how to enable them.
Why am I getting the "Device not supported" error?
You get this error when you try to install the app on a phone that doesn't support hardware encryption or lock screen features such as facial recognition, a fingerprint sensor, or a PIN. To fix this error, install the app on your phone with iOS version 11 or later or Android version 6 or later. Make sure that your apps are updated.
How do I sign in if I can't access my phone?
You can opt to receive the code another way if you are unable to access your phone.
- Enter your email address, and then select Continue.
- Select Select another way to sign in.
- Select the option to receive the code on your email.
- Enter the verification code you received on your email.
- Enter your password, and then select Continue.
You're successfully signed in.
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