Common questions

Windows 10 Creators Update (64-bit) represents the future of the Windows platform, opening up opportunities for Adobe XD to use the latest touch-enabled hardware, deliver the highest performance possible, and be available to the next generation of Windows-based devices. 

See System requirements for detailed information.

Pen and touch features are supported in the Property Inspector, the left toolbar menu and in the application’s frame at this point. The center canvas cannot be handled with touch yet; you will need a mouse and keyboard to create designs and wire prototypes on the canvas.

Currently, IT administrators cannot deploy Adobe XD for Windows and get regular updates using the Creative Cloud Packager tool.

Yes, you can share documents across platforms.

Yes, you can save your documents as Cloud Documents and open these projects using the mobile version of Adobe XD.

Native Windows 10 applications such as XD save your files automatically in the background. In case you closed a document without saving it, you can always resume your work by going to File > Open Recent, and choose the file from the list.

Adobe XD requires a modern GPU with the latest drivers installed. If you’re seeing large chunks of shifted pixels in your artboards, you should update your drivers to the latest versions to ensure the best experience with XD. Many hardware vendors do not update their drivers for older GPUs. For more information on whether your drivers are compatible, see the System Requirements.

There are specific rendering issues with two older drivers for which there are no available updates from the vendor - Intel 8.15.10.2697 and Intel 8.15.10.2702.

When using many resource-demanding apps simultaneously on your system, Windows 10 might choose to close some of its native apps running in the background to optimize its performance. In such situations, Adobe XD saves your file automatically and you can resume your work by going to File > Open Recent, and choose the file from the list.

Yes, you can share your prototypes.

• Follow us on Twitter.
• Follow us on Facebook.
• Visit the XD blog.
  

Files are saved locally with the file extension .xd. Cloud documents are not saved to your local file system, but are in the .xdc document format.

You can export any object as PNG or SVG and import them into Photoshop and Illustrator. Illustrator brings in SVG as editable vectors. Photoshop brings in the content as a flat bitmap.

Adobe XD currently supports the following formats for import: Text, JPG, GIF, PNG, TIFF, SVG, BMP, PSD, AI, SKETCH. If you try to drag an unsupported format onto the canvas, the file is ignored.

Adobe XD should be able to import SVG from any source. If you are unable to import an SVG file, the file may be too large or contains properties that are not supported by Adobe XD. For more information, see Export and Import issues.

Your export may not have completed for several reasons.

• Your asset was too large. Adobe XD has a limit of exporting an asset that is 16000 x 16000 pixels.
• You may be exporting to a read-only or locked directory.

If you run into a different case where export failed, report the issue in our forums.

You can install and use third-party plug-ins to export or extract your XD project as an HTML, CSS, or a JavaScript file. Check out this article for instructions on how to use the available third-party plug-ins.

This is a secure feature that requires you to log in with the same Adobe ID that is used to send the private link. The link cannot be accessed unless the recipient has your Adobe ID and password.

In XD, you can publish a prototype or design spec to share with others for gathering feedback or handing off to developers. Publishing a prototype or design spec creates a link. If you are on the Starter plan, you can only have one active shared link at any time. You can always update a link. To publish more links, upgrade to a paid plan or manage your links.

The Publish Services feature of XD requires a Creative Cloud login. This login ensures that your account allows the use of storage and services. If you have logged in successfully and are still seeing an error, you may have run into one of the scenarios described in this article.

1. Go to Share mode > Share Links. 
   
2. In the URL picker menu (), click Manage Links. The Adobe Creative Cloud website opens in your browser, where you can manage your prototypes.
   
3. Select the prototype to delete and click Permanently delete.
   

Reconfirm that the links are deleted. If the links are deleted, try closing and reopening Adobe XD.

Try closing and reopening Adobe XD. 

After sharing your prototype the first time, any subsequent update will offer you two options: Update Link or New Link. Choose New Link to create a new link to your shared prototype. To update the prototype at the previous link, choose Update Link. 

In some scenarios, the previous link is not updated and a new link is generated. These scenarios include:

• The previous link was deleted.
• You changed your login between sharing sessions.
• Adobe's service experienced an error and we could not update the previous prototype.

Sharing prototypes and design specs in Adobe XD relies upon access to Creative Cloud services. To share prototypes and design specs, XD Publish Services within the Admin Console must be enabled by IT administrators. To learn more, see Enable/disable services for a product profile.

Adobe XD does not support offline deployment with a Creative Cloud for enterprise serial number. Customers must use named licensing deployment to access Adobe XD. All three identity types are supported (Adobe ID, Enterprise ID, and Federated ID).

Adobe XD now allows designers to share prototypes and design specs via a private link only viewable by invite. In order for your users to share and view these assets, it is recommended to set up user’s identities through the Adobe User Management System, so reviewers do not have to create a new Creative Cloud account when invited (if they do not already have an account). Link your organization’s enterprise directory system using the Adobe User Sync Tool or another user management tool.

Learn more about the User Sync Tool.

Learn more about sharing and reviewing prototypes and design specs via a private link.