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Dimension stuck on splash screen

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Dimension

Dimension

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  1. Substance 3D home
  2. Welcome to Dimension
  3. Getting Started
    1. Activation and licenses
    2. System requirements
    3. Accessibility
    4. Shortcuts
    5. Glossary
    6. Viewport navigation
    7. Supported formats
      1. Import & export formats
      2. Universal Scene Description (USD) files
      3. Preparing models for use in Dimension
    8. Frequently asked questions
    9. Dimension 4.0
  4. Interface
    1. Interface overview
    2. Menus
    3. Viewport
    4. Assets panel
    5. Scene panel
    6. Actions and Properties panels
    7. Tools
      1. Tools overview
      2. Select tools
      3. Camera tools
      4. Shape tools
      5. Align and Distribute
      6. Sampler tool
      7. Magic Wand tool
      8. Canvas tools
  5. Objects
    1. Objects overview
    2. Models
    3. 3D Text
    4. Shapes
    5. Groups
    6. Materials
    7. Camera
    8. Environment lights
  6. Using Dimension
    1. Stage 3D scenes
    2. Arrange objects
    3. Work with lights
    4. Render 3D scenes
    5. Add materials and textures
  7. Features
    1. Coordinate system
    2. Snapping system
    3. Rendering system
    4. Apply images to models
    5. Material displacement
    6. Material projections
    7. Match Image
  8. Common issues
    1. Optimize Dimension performance
    2. GPU rendering is disabled
    3. Viewport is blank
    4. Stuck on splash screen
  9. Release notes
    1. All changes 
    2. Version 4.1.0   

Issue description

Dimension gets stuck on the splash screen on Windows.

Troubleshooting

A common cause of this issue is a conflict when the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack is installed. To check and resolve this issue:

  1. Navigate to Windows Add and Remove programs.

  2. Search for OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

  3. If present, uninstall the OpenCL™, OpenGL®, and Vulkan® Compatibility Pack.

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