What's New
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Administer
- Admin Console Overview
-
User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
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Account/Group Settings
- Settings Overview
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Global Settings
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Set a default time zone
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- Healthcare customer
- Account Setup
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Signature Preferences
- Well formatted signatures
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow signers to print and place a written signature
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Digital Signatures
- Electronic Seals
- Digital Identity
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Report Settings
- Security Settings
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Send Settings
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Recipient Agreement Access
- Field flattening
- Modify Agreements
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Document Expiration
- Signing order
- Liquid mode
- Bio-Pharma Settings
- Notarization Settings
- Payments Integration
- SAML Settings
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
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Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
- System Requirements and Limitations
Send, Sign, and Manage Agreements
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Recipient Options
- Cancel an email reminder
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Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
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Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
-
Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
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Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
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More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
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Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
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Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
- Sandbox
Support and Troubleshooting
Adobe Acrobat Sign release schedule and prerelease documentation
Adobe Acrobat Sign rolls out at least three updates per year, categorized as major or minor releases. Additional minor updates may be introduced as needed to address system or customer issues.
- Major Releases bring significant updates, new features, and multiple enhancements.
- Minor Releases focus on smaller improvements and user experience tweaks. These occur between major updates, typically one to two times per cycle.
To prevent disruptions, new features are disabled by default and must be manually enabled by an account or group admin.
For Health and Life Sciences customers requiring compliance validation, Acrobat Sign partners with a third-party vendor to provide a validation package for every major release containing features to minimize your risk factor.
This Prerelease Notes page is regularly updated as new information becomes available, so its content is relatively dynamic.
While this page is localized, the process takes time, which may result in localized versions differing slightly from the authoritative US English version.
For the most accurate and up-to-date information, we recommend referring only to the US English page.
This article contains prerelease information. Release dates, features, and other information are subject to change without notice.
Adobe Acrobat Sign release v16.0
Sandbox deployment: March 26, 2025
Production deployment: April 22, 2025
GovCloud deployment: April 24, 2025
Improved Functionality
- Send in Bulk: Bulk download - Senders can now download all completed child agreements from a Send in Bulk transaction directly from the Manage page. The ZIP file includes only completed agreements, named based on their transaction ID, while in-progress, canceled, declined, or expired agreements are excluded.
Each download request supports up to 100 MB of data, offering a quick and efficient way to access finalized documents in a single step.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Group and Account
Review the updated documentation >
- Enhanced Mobile Signing Experience - Senders can now enable and configure a mobile-optimized signing experience, giving recipients two viewing options:
- PDF View – Displays the entire agreement for review and signing.
- Field-Only View – Focuses on form fields, making completing and signing agreements on mobile devices easier.
This update streamlines the signing process, improving form completion rates and overall mobile experience.
On the deployment day:
The feature is enabled by default for all Acrobat Standard and Acrobat Pro accounts. There is no interface for configuring it.
Acrobat Sign Solutions accounts will have the option to enable new experience at the account and group level. By default, the option will be disabled.
Available environments: Sandbox, Commercial, Government | Available tiers of service: See above. | Configuration scope: Enterprise only; Account and Group
- CC’d parties for individual recipients in Custom Workflow Designer - The Custom Workflow Designer now allows each individual recipient to have dedicated CC’d parties. When enabled, CC’d parties receive notifications simultaneously with the intended recipient, ensuring better visibility and streamlined communication. This feature is available if the account is configured to allow it.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Checkbox and Radio Button: Show Field Border option - Checkbox and Radio Button fields now include an option to Show field border when viewing and printing the agreement. This option can be turned off when the uploaded document already contains pre-printed borders, ensuring a cleaner final document by preventing duplicate borders.
The option is enabled by default and configured at the field level.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Field-level property
Review the updated documentation >
- Enhanced Automatic Form Field Detection The automatic form field detection feature now places detected fields automatically, streamlining the form creation process. Users retain complete control and can edit, delete, or remove all placed fields with a single action.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Enabled by default; not configurable
- New Option to Set Recipient Signature Type - Senders can now define the signature type for recipients when sending agreements through the modern Request Signature process. When enabled, a Signature Type drop-down appears in the Recipient settings section of the Compose page, showing the options allowed by group settings.
- The setting defaults can be configured at the group level.
- If the sender selects a signature type, the recipient must use that type.
- The sender can select multiple options for the recipient.
- The recipient can choose their preferred signature type if no selection is made.
This feature provides greater control over signature methods while maintaining flexibility when needed.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Improved User Management in Acrobat Sign - The Acrobat Sign user administration view has been updated to enhance visibility into the users’ status. The improved interface provides easier access to review pending invites and clear indicators for provisioning issues. The new interface also highlights the prominent actions admins can perform for each of the status categories (Add User, Send reminder, and Contact support) to streamline the user provisioning process.
Improved User Management is being deployed in a phased manner.
The April 2025 release exposes this feature to customer accounts who manage users in the Adobe Admin Console and are under a VIP licensing contract.
ETLA-licensed accounts will see this feature become available in a future release.
Available environments: Commercial | Available tiers of service: See Note above | Configuration scope: Not configurable; Enabled by default
- Improve recipient data security by configuring recipients with restricted access - The Restricted Access to Agreements feature enhances privacy by preventing agreements from being attached to a recipient's Acrobat Sign userID (if they have one). When enabled, the Recipient Agreement Access option appears in the Recipient Settings section on the Compose page. Administrators can configure this setting to enable it by default and make it editable by senders.
When a recipient is marked as restricted, they are treated as if they do not have an active Acrobat Sign user account. As a consequence, the agreement does not appear on their Manage page. This prevents accidental data leakage due to group-level sharing relationships.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
- New WhatsApp Delivery for One-Time Passwords - Acrobat Sign now supports WhatsApp as a delivery method for one-time passwords (OTP) to recipients' phones. This feature functions similarly to SMS delivery but leverages WhatsApp's technology and infrastructure, providing additional stability and a convenient communication option. WhatsApp OTP authentication is a premium authentication type that is available when composing new agreements.
Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Revisit Recipient Configuration from the Authoring Page - Senders can now navigate back to the Compose page from the Authoring environment to reconfigure recipients and their properties without losing progress. This allows for adjustments to recipient order and details while ensuring that existing field assignments remain intact (e.g., Signer 1 remains Signer 1).
Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Enabled by default; Not configurable
- New Authoring Environment for Library Templates - The library template authoring environment now features the modern authoring experience for field placement, making creating and customizing templates easier. Enhancements include:
These updates streamline template creation and ensure a seamless experience for both senders and recipients.
Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- New Identity Providers (IdPs) Added to Acrobat Sign - Acrobat Sign is expanding its list of supported identity providers (IdPs) to enhance the recipient's authentication options. The following new IdPs are now available:
- OneID ID Check
- OneID ID Proof
- OneID ID Assure
- OneID Sign-Up Plus
These additions expand Acrobat Sign's compatibility with global identity verification standards, supporting seamless and secure authentication across multiple industries.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Expanded Country support for Phone Authentication – Phone Authentication and agreement delivery via SMS now support these additional Countries and Country Phone codes:
- Falkland Islands (Malvinas) (+500)
- Isle of Man (+44)
- Guernsey (+44)
- Jersey (+44)
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
Experience Changes
- System administrators of a VIP account in the Admin Console are automatically assigned an Acrobat Sign entitlement - When an account initially purchases the Acrobat Sign service under a VIP license, they will have their users with System Administrator privileges automatically assigned an Acrobat Sign license.
- New organizations will have their first assigned System Administrator provisioned with an Acrobat Sign account administrator-level entitlement.
- Existing organizations that purchase an Acrobat Sign license will have all existing System Administrators provisioned with an account administrator-level Acrobat Sign entitlement.
The Acrobat Sign license is automatically entitled only when the Acrobat Sign services are first purchased for the organization. Entitlement does not happen for subsequently promoted System Administrators.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions under VIP licensing | Configuration scope: Not configurable; Enabled by default
- Improved Administrator Onboarding Checklist and Communications - Acrobat Sign administrators now receive enhanced support for managing account onboarding, including new tools and improved email communications.
Improved onboarding features include:- Onboarding Checklist – A new Get Started tab has been added under the Admin page, providing a short checklist of key actions for new administrators when they first take control of an account.
- Updated Welcome and Reminder Emails – The initial email notifications sent to new administrators have been revised to support the onboarding checklist, offering clearer guidance on the next steps in account setup.
- Monthly Overview Email – Administrators will receive a monthly summary detailing:
- Visibility into all user statuses and where administrators need to take action.
- Number of transactions consumed since the start of the contract. Administrators no longer need to navigate to the admin console just for this information.
- A quick snapshot of the contract including the anniversary date.
- Proactive Entitlement Conflict Email – If a user entitlement error is detected, the affected user will be included in a weekly notification email to the account administrator. Each entitlement error may appear in up to three notifications.
These improvements help administrators manage their accounts more efficiently and stay informed about system activity and potential issues.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions - VIP licensed organizations | Configuration scope: Enabled by default; Not configurable
- Improved User Login Experience - Acrobat Sign has streamlined the login and authentication process through the Adobe Identity Management System (IMS).
- The user's organizational profile is automatically selected during the login process to the ones entitled with the Acrobat Sign service ( Identifying the request as coming from an Acrobat Sign source)
- Users who encounter errors during login will have links in their error messages to contact their Acrobat Sign administrators for assistance.
- All users assigned an active entitlement but have not logged in to the service will be sent up to two email reminders. (This also applies to existing inactive users before the release date )
These improvements simplify login, reduce friction, and improve the overall user experience.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions - VIP licensed organizations | Configuration scope: Enabled by default; Not configurable
- The Account tab renamed to Admin - The Account tab, available to Acrobat Sign account-level administrators, has been renamed to Admin. This is a cosmetic change to the tab label in the Standalone web version of the application. This update is implemented for the Commercial environment in April 2025 and the Government environment in May 2025.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Not configurable; Enabled by default
Mobile application updates
- Update to template file management - The template list in the Acrobat Sign mobile app now follows a structured format, making it easier to find specific templates. The structure aligns with the web version, organizing templates into sections such as:
- My Templates
- Group Templates
- Account Templates
This update improves navigation and ensures consistency between the mobile and web experiences.
Available environments: iOS mobile application | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Enabled by default
- Improved Accessibility in Acrobat Sign Mobile Apps - The Acrobat Sign mobile applications now offer enhanced accessibility features, ensuring better compliance with accessibility standards. Updates include:
- Improved color contrast for better visibility.
- Keyboard shortcut support for easier navigation.
- Enhanced screen reader compatibility for a more inclusive user experience.
These improvements make the mobile app more accessible to all users, providing a smoother and more user-friendly experience.
Available environments: iOS mobile application | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Enabled by default
Integration Updates
- Updated Acrobat Sign Connectors for Microsoft Power Automate - The Acrobat Sign connectors for Power Automate now support an improved agreement-sending process that allows documents to be loaded into the Compose page for editing recipient information and then sending the agreement to the Authoring environment for further field placement.
Additionally, the Acrobat Sign connectors now support two advanced authentication methods:
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
- Workday integration: Digital signatures with Aadhaar e-Sign - The Workday integration now fully supports the optional Aadhaar e-Sign service available in India, an online electronic signature service that facilitates digitally signing agreements based on OTP authentication and e-KYC verification.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
REST API/Webhook Updates
The below updates are presented in the prerelease notes for disclosure purposes. Full documentation for API and Webhook updates can be found in the Acrobat Sign developer documentation when the version update is delivered to the production servers.
- GDPR Compliance: Delete User Info via API - Partners can now use the API to delete user information when removing a user's data in compliance with GDPR requirements. This enhancement streamlines data management and ensures regulatory compliance.
Available environments: Commercial | Available tiers of service: OEM Partners | Configuration scope: API
- New Webhook Field: eventDateTimezoneOffset - Adobe Acrobat Sign introduces eventDateTimezoneOffset, a new field in the webhook payload for the AGREEMENT_ACTION_COMPLETED subscribed event.
This field captures the recipient's timezone offset when they update the agreement, providing better visibility into the local signing time.- eventDateTimezoneOffset records the recipient's timezone offset in minutes relative to UTC (e.g., eventDateTimezoneOffset : "UTC-300")
- The existing eventDate field remains unchanged and continues to store the action's UTC timestamp. The timezone offset does not modify the eventDate value.
This update enhances the tracking of signing activities across different time zones.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
- Migration of Acrobat Sign Developer Documentation - Acrobat Sign developer documentation is moving from opensource.adobe.com/acrobat-sign to developer.adobe.com/acrobat-sign. This migration ensures better integration with Adobe's developer resources, providing a more streamlined and centralized experience for developers.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
Release errata - Elements added
Below are items that have been added to this release since the initial publishing of the pre-release notes.
- The Account tab renamed to Admin - The Account tab, available to Acrobat Sign account-level administrators, has been renamed to Admin. This is a cosmetic change to the tab label in the Standalone web version of the application. This update is implemented for the Commercial environment in April 2025 and the Government environment in May 2025.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Not configurable; Enabled by default
- Improved Administrator Onboarding Checklist and Communications - Acrobat Sign administrators now receive enhanced support for managing account onboarding, including new tools and improved email communications.
Improved onboarding features include:- Onboarding Checklist – A new Get Started tab has been added under the Admin page, providing a short checklist of key actions for new administrators when they first take control of an account.
- Updated Welcome and Reminder Emails – The initial email notifications sent to new administrators have been revised to support the onboarding checklist, offering clearer guidance on the next steps in account setup.
- Monthly Overview Email – Administrators will receive a monthly summary detailing:
- The number of active users in the system.
- The number of transactions used in the previous calendar month.
- Proactive Entitlement Conflict Email – If a user entitlement error is detected, the affected user will be included in a weekly notification email to the account administrator. Each entitlement error may appear in up to three notifications.
These improvements help administrators manage their accounts more efficiently and stay informed about system activity and potential issues.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions - VIP licensed organizations | Configuration scope: Enabled by default; Not configurable
- Expanded Country support for Phone Authentication – Phone Authentication and agreement delivery via SMS now support these additional Countries and Country Phone codes:
- Falkland Islands (Malvinas) (+500)
- Isle of Man (+44)
- Guernsey (+44)
- Jersey (+44)
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
- Workday integration: Digital signatures with Aadhaar e-Sign - The Workday integration now fully supports the optional Aadhaar e-Sign service available in India, an online electronic signature service that facilitates digitally signing agreements based on OTP authentication and e-KYC verification.
Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
- CC’d parties for individual recipients in Custom Workflow Designer - The Custom Workflow Designer now allows each individual recipient to have dedicated CC’d parties. When enabled, CC’d parties receive notifications simultaneously with the intended recipient, ensuring better visibility and streamlined communication. This feature is available if the account is configured to allow it.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Technical block restricting access to Acrobat Sign from IP addresses originating in mainland China - Adobe is implementing a technical block that restricts access to and use of Acrobat Sign from IP addresses located in mainland China. All users (senders, signers, approvers, viewers, administrators, and other supported roles) attempting to access Acrobat Sign via web, mobile app, or API integrations from an IP address located in mainland China will encounter an "access denied" error and will be unable to use Acrobat Sign.
Users accessing Acrobat Sign from permitted locations outside mainland China will not be impacted.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account and Group
- Migration of Acrobat Sign Developer Documentation - Acrobat Sign developer documentation is moving from opensource.adobe.com/acrobat-sign to developer.adobe.com/acrobat-sign. This migration ensures better integration with Adobe's developer resources, providing a more streamlined and centralized experience for developers.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API