What's New
Get Started
- Quick start guide for administrators
- Quick start guide for users
- For Developers
- Video tutorial library
- FAQ
Administer
- Admin Console Overview
- User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Edit a user's group membership through the group interface
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
- Account/Group Settings
- Settings Overview
- Global Settings
- Account tier and ID
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Custom Send Workflows
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Delegation for users in my account
- Allow external recipients to delegate
- Authority to sign
- Authority to send
- Power to add Electronic Seals
- Set a default time zone
- Set a default date format
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- In Product Messaging and Guidance
- Accessible PDFs
- New authoring experience
- Healthcare customer
- Account Setup
- Add logo
- Customize company Hostname/URL
- Add company name
- Post agreement URL redirect
- Signature Preferences
- Well formatted signatures
- Allow recipients to sign by
- Signers can change their name
- Allow recipients to use their saved signature
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow Stamps workflows
- Require signers to provide their Title or Company
- Allow signers to print and place a written signature
- Show messages when e-signing
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Exclude company name and title from participation stamps
- Digital Signatures
- Electronic Seals
- Digital Identity
- Report Settings
- New report experience
- Classic report settings
- Security Settings
- Single Sign-on settings
- Remember-me settings
- Login password policy
- Login password strength
- Web session duration
- PDF encryption type
- API
- User and group info access
- Allowed IP Ranges
- Account Sharing
- Account sharing permissions
- Agreement sharing controls
- Signer identity verification
- Agreement signing password
- Document password strength
- Block signers by Geolocation
- Phone Authentication
- Knowledge-Based Authentication (KBA)
- Allow page extraction
- Document link expiration
- Upload a client certificate for webhooks/callbacks
- Timestamp
- Send settings
- Show Send page after login
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Recipient Agreement Access
- Required fields
- Attaching documents
- Field flattening
- Modify Agreements
- Agreement name
- Languages
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Enable Notarize transactions
- Document Expiration
- Preview, position signatures, and add fields
- Signing order
- Liquid mode
- Custom workflow controls
- Upload options for the e-sign page
- Post-sign confirmation URL redirect
- Message Templates
- Bio-Pharma Settings
- Workflow Integration
- Notarization Settings
- Payments Integration
- Signer Messaging
- SAML Settings
- SAML Configuration
- Install Microsoft Active Directory Federation Service
- Install Okta
- Install OneLogin
- Install Oracle Identity Federation
- SAML Configuration
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
- Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Download Agreements in Bulk
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
- Recipient Options
- Cancel an email reminder
- Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Restart the agreement
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
- Send Agreements
- Send (Compose) page
- Overview of landmarks and features
- Group selector
- Adding files and templates
- Agreement name
- Global Message
- Completion Deadline
- Reminders
- Password protect the PDF
- Signature type
- Locale for the recipient
- Recipient signature order/flow
- Recipient roles
- Recipient authentication
- Private message for the recipient
- Recipient agreement access
- CC'd parties
- Identity check
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
- Send (Compose) page
- Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
- Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
- More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
- Overview
- Grant users access to reporting
- Report charts
- Data Exports
- Rename a report/export
- Duplicate a report/export
- Schedule a report/export
- Delete a report/export
- Check Transaction Usage
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates (Library templates)
- Transfer ownership of web forms and library templates
- Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
- Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Save completed web form documents to SharePoint Library
- Save completed web form documents to OneDrive for Business
- Save completed documents to Google Drive
- Save completed web form documents to Box
- Agreement data extraction
- Agreement notifications
- Send custom email notifications with your agreement contents and signed agreement
- Get your Adobe Acrobat Sign notifications in a Teams Channel
- Get your Adobe Acrobat Sign notifications in Slack
- Get your Adobe Acrobat Sign notifications in Webex
- Agreement generation
- Generate document from Power App form and Word template, send for signature
- Generate agreement from Word template in OneDrive, and get signature
- Generate agreement for selected Excel row, send for review and signature
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign integrations overview
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
Adobe Acrobat Sign release schedule and prerelease documentation
Adobe Acrobat Sign rolls out at least three updates per year, categorized as major or minor releases. Additional minor updates may be introduced as needed to address system or customer issues.
- Major Releases bring significant updates, new features, and multiple enhancements.
- Minor Releases focus on smaller improvements and user experience tweaks. These occur between major updates, typically one to two times per cycle.
To prevent disruptions, new features are disabled by default and must be manually enabled by an account or group admin.
For Health and Life Sciences customers requiring compliance validation, Acrobat Sign partners with a third-party vendor to provide a validation package for every major release containing features to minimize your risk factor.
This Prerelease Notes page is regularly updated as new information becomes available, so its content is relatively dynamic.
While this page is localized, the process takes time, which may result in localized versions differing slightly from the authoritative US English version.
For the most accurate and up-to-date information, we recommend referring only to the US English page.
Adobe Acrobat Sign follows a structured schedule for publishing release notes and documentation updates:
8 Weeks Before Production Release
- The prerelease page publishes a summary of expected features and updates, typically four weeks before the Sandbox launch.
- Any feature changes after this point are noted in the Errata section.
- Resolved issues are not included at this stage.
4 Weeks Before Production Release (Sandbox Launch)
- The prerelease page is updated with detailed documentation on new and updated features.
- Links to prerelease support documentation (available in US English only) are added as needed.
- The initial Resolved issues section is published, with ongoing updates over the next four weeks.
Launch Day
- The official release notes are updated with final feature details and links to production support documentation.
- The prerelease page is refreshed to highlight the next release cycle.
- Documentation is published after release verification in the live system, typically after 7 pm PT, though complex updates may take longer.
- The final Resolved issues list is added to the US English release notes, with localized versions updated later.
Government Cloud Release
- The Government Cloud environment typically updates between two days and several weeks after the production release, as some features may require additional evaluation before deployment.
Sandbox documentation is designed for the production environment. Links found in the prerelease content target production URLs, meaning those links may lead to older existing documentation or 404 results if the target page is new and hasn't been published yet (e.g., when the link is pointing to a new feature in the same release).
When the release is published, the new pages will also be published, and links will properly resolve to their production URLs.
Sandbox availability
Customers accessing the Acrobat Sign Sandbox environment can typically access the new release functionality four weeks before launch.
- The Sandbox environment must pass all production quality assurance procedures at the same quality level as the regular production environment.
- Adobe strives to have 99.9% availability in the Sandbox environment, but customers should note that the Adobe Unified SLA does not formally cover the Sandbox.
- The Sandbox environment uses the same status page and outage procedures as the regular Production environment.
This article contains prerelease information. Release dates, features, and other information are subject to change without notice.
Sandbox deployment: February 18, 2025
Production deployment: March 18, 2025
GovCloud deployment: March 20, 2025
Improved Functionality
- Send in Bulk: Bulk download - Senders can now easily download completed child agreements from a Send in Bulk transaction directly from the Manage page. The downloaded ZIP file includes only completed agreements, named based on their transaction ID. In-progress, canceled, declined, or expired agreements are excluded.
Each request supports up to 1.5 GB of data, providing a convenient way to access finalized documents in one step.
Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Group, Account
Review the updated documentation >
Resolved Issues
Issue | Description |
---|---|
4501417 | Summary: Placing an electronic seal with a field template in the new authoring experience can trigger an error if it's the only field. |
Fix: The error checking in the new authoring environment has been updated to better manage electronic seals. | |
4501733 | Summary: Setting a custom email display value for a group does not apply to reminder and cancelation emails. |
Fix: Reminder and Cancellation email templates updated to properly reflect the Display Email value. | |
4502251 | Summary: Acrobat Sign authentication fails when the sending account is HIPAA enabled, and the sender and recipient have userIDs on different Acrobat Sign shards resulting in an Invalid access token error. |
Fix: The Acrobat Sign authentication method has been improved to properly manage recipients with userIDs on different shards. | |
4504338 | Summary: An unprocessed error is triggered when the first person signs an agreement, but the second recipient is delegated twice. |
Fix: The delegation code has been rebuilt to ensure proper authority to the agreement is passed when chain delegating. | |
4504648 | Summary: Checkboxes added through the API and that are enabled by default may retain their "checked" status on the final agreement even if unchecked during the signature process. |
Fix: The inheritance of the checkbox value has been updated to ensure that the new values after a recipient is done are properly stored and reflected in the resulting PDF. | |
4506085 | Summary: Error when copying large templates from sandbox to Production. Template created without fields due to timeouts in the process. |
Fix: The time threshold has been extended for synching actions. | |
4507500 | Summary: Acrobat (DC Web) users cannot upload attachments when applying a signature due to a missing path in the upload function. |
Fix: The path to allow Acrobat users access to the upload functionality has been included. | |
4508102 | Summary: The process of deleting pages from a combined agreement document can fail because an internal service can throw an exception when deleting page related objects such as bookmarks, structure, destinations which causes the entire operation of deleting a page from a PDF to fail. |
Fix: The internal service has been improved to better manage bookmarks, and the like to properly format the PDF to the Acrobat Sign expected standard. | |
4508673 | Summary: When a signing reason is required, and a signature field is assigned to a non-signer role (e.g., Approver), if modern eSign is enabled, the user is redirected to the modern eSign page and is not given the option to enter the signing reason. |
Fix: A check has been added for a requirement for signing reasons, and if present, the recipient defaults to the classic esign page. | |
4508674 | Summary: Signed agreements with badly formatted destinations cannot be downloaded. |
Fix: The internal library has been patched to better manage poorly formatted bookmarks and destinations. | |
4508934 | Summary: In the Salesforce integration, the File Name is trimmed after "." in the Signed Pdf Email Notification |
Fix: The string trimming function has been improved to identify strings after a period that are not extensions. | |
4509274 | Summary: In the MS Teams environment, if the sender is the first (or only) signer, the agreement is not opened in a new tab after sending due to an empty value being passed in API redirection. |
Fix: Improved the APi redirection by passing the correct values when triggering the signature process, and opening the new tab. | |
4509485 | Summary: Deleting pages from a combined agreement document can fail because an internal service can throw an exception when deleting page-related objects such as bookmarks, structure, and destinations, causing the entire operation to fail. Users can be unable to download their agreement PDF with an error message: "The document is not yet available or will have no pages to view." |
Fix: The internal service has been updated to wrap the deleting process in testing to better manage malformed PDFs. | |
4509562 | Summary: Large agreements could present an issue where only the first several pages of the agreement would print to the PDF when opening the agreement on the Manage page due to an older sdk bundle. |
Fix: The sdk bundle has been updated, resolving the issue. | |
4509684 | Summary: When calling GET /agreements/{agreementId}/documents/{documentId}) from the REST API, an error is triggered: "The server cannot send the response in a format requested in the Accept header" due to an incorrect content-type. |
Fix: The content-type value has been corrected. | |
4509712 | Summary: Only 100 groups are shown when trying to share templates with multiple groups. |
Fix: The number of groups fetched from the API has been increased to 1000 | |
4509989 | Summary: If we have a Name field beside the Signature field on the Web form eSign page, after applying the signature, the Name field does not have the signer's name and it's not visible. |
Fix: An additional function was added to check the name value in the Name field and compare it to the existing value. If it has changed the field is populated with the new value. | |
4510498 | Summary: Suppressing email notifications to recipients fails for Written signature agreements due to a lack of configurable settings to control it. |
Fix: A new setting has bene added to explicitly manage this type of email distribution. | |
4511386 | Summary: When a signer with a digital signature selects the option to download and sign, the participation counter increments before the signature is applied. |
Fix: The logic that updates the system has been improved to better reflect the current status of the agreement. | |
4511390 | Summary: Group administrators don't have the authority to fully establish a share with their group users. |
Fix: The sharing function for group admins has been updated to correct the issue. | |
4511902 | Summary: The custom date tag is not working with the New experience when the display format includes quote marks (due to encoding). |
Fix: Acrobat now decodes the value before saving it. |
The April 2025 release is a major release containing features, updates, and fixes for customer-reported issues.
- Sandbox release: March 25, 2025
- Production release: April 22, 2025
- GovCloud release: April 24, 2025
The May 2025 release is a minor release containing updates, and fixes for customer-reported issues.
- Sandbox release: April 22, 2025
- Production release: May 20, 2025
- GovCloud release: May 22, 2025
The July 2025 release is a major release containing features, updates, and fixes for customer-reported issues.
- Sandbox release: June 24, 2025
- Production release: July 22, 2025
- GovCloud release: July 24, 2025
The September 2025 release is a minor release containing updates, and fixes for customer-reported issues.
- Sandbox release: August 19, 2025
- Production release: September 16, 2025
- GovCloud release: September 18, 2025
The October 2025 release is a major release containing features, updates, and fixes for customer-reported issues.
- Sandbox release: September 15, 2025
- Production release: October 7, 2025
- GovCloud release: October 9, 2025