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Enable the New Recipient Experience

 

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Overview

For the Acrobat Sign Solutions tiers of service, a new signing experience that better highlights the recipient fields and the signature process, improving the overall signer experience and completion rates, is available for both the desktop and mobile interfaces (both are enabled through the same admin control).

The Acrobat tiers of service will have the new experience enabled automatically for their account in the coming months.

Note:

This updated version of the e-signing experience supports the most common features that senders rely on. However, not all features are supported at this time. Updates delivered in future releases will support additional features.

The experience is being rolled out to all customers in the first few months of 2025.
The web experience will be enabled first, and the mobile web experience will be enabled roughly one month after that.
The Sandbox environment will provide access to the feature in the first week of December 2024.

Availability

This new experience will be enabled in stages through early 2025. As customers are included in the rollout:

  • Acrobat Standard and Acrobat Pro customers will have the feature enabled automatically. 
    • There are no controls at these tiers of service to control the environment.
    • This rollout will begin in September 2024.
    • The desktop experience will roll out first, and the mobile experience shortly afterwards.
  • Acrobat Sign Solutions tiers of service have controls exposed to allow admins to enable or disable the new experience.
    • This rollout will be based on the buying program of the Acrobat Sign application. 
    • This rollout will begin in November 2024 and run through March 2025.  
    • Customers with a sandbox account will be able to access the experiences the first week of December 2024.


Configuration - Enterprise

The new e-signing experience can be enabled at the Account or Group level.

To review and edit the feature controls:

  1. Log in as an administrator and select the Account option in the top navigation bar (Group if you are a group-level admin)
  2. In the admin menu, select Global Settings > New Recipient Setting
The administrators menu highlighting the feature's controls/

Note:

The Acrobat Standard and Acrobat Pro e-signature subscription plans do not support the configuration of this feature.
It will be automatically enabled when the account is enabled through the rollout process.

The configurable options are:

Best practices

The new e-signing experience will ultimately become the default experience. Customers are encouraged to enable the new experience as soon as possible to expose their users and recipients to the new interface while the option to roll back to classic is still available.

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