- 4.246.0.144/28
- 13.55.51.87
- 13.55.172.219
- 13.55.174.148
- 20.36.219.136
- 20.36.220.46
- 20.197.114.7
- 20.197.115.164
- 35.154.168.186
- 35.154.250.71
- 35.156.156.191
- 35.157.18.96
- 51.105.160.39
- 51.105.163.48
What's New
Get Started
Administer
- Admin Console Overview
-
User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
-
Account/Group Settings
- Settings Overview
-
Global Settings
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Set a default time zone
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- Transaction Footer
- Healthcare customer
- Account Setup
-
Signature Preferences
- Well formatted signatures
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Restart agreement workflow
- Decline to sign
- Allow signers to print and place a written signature
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Digital Signatures
- Electronic Seals
- Digital Identity
-
Report Settings
- Security Settings
-
Send Settings
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- CCs
- Recipient Agreement Access
- Field flattening
- Modify Agreements
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Document Expiration
- Signing order
- Liquid mode
- Bio-Pharma Settings
- Notarization Settings
- Payments Integration
- SAML Settings
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
-
Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
-
Recipient Options
- Cancel an email reminder
-
Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
-
Send Agreements
- Send (Compose) page
- Send an agreement only to yourself
- Send an agreement to others
- Written Signatures
- Recipient signing order
- Send in Bulk
-
Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
-
Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
-
More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates
- Transfer ownership of web forms and library templates
-
Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
-
Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Agreement data extraction
- Agreement notifications
- Agreement generation
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
- Sandbox
Support and Troubleshooting
System requirements
The following system requirements apply to Adobe Acrobat Sign (formerly Echosign and Adobe Sign).
Supported Operating Systems
- Microsoft Windows 10 or newer
- MacOS 11 (Big Sur) or newer
Supported Browsers
The latest versions of:
- Safari
- Chrome
- Edge
- Firefox
The Microsoft Edge browser does not natively support 256-bit AES encryption of PDF files. If you are using the Edge browser, please ensure you are running the latest version of Adobe Reader.
Mobile app
Acrobat Sign mobile apps support the most recent released versions of iOS and Android:
- iOS version 15 and above
- Android version 10 and above
Language versions
US English
UK English
French
German
Spanish
Catalan
Basque
Brazilian Portuguese
Portuguese
Japanese
Chinese (Simplified)
Chinese (Traditional)
Korean
Indonesian
Malay
Thai
Vietnamese
Croatian
Czech
Polish
Romanian
Russian
Slovenian
Slovakian
Turkish
Ukrainian
Danish
Dutch
Finnish
Hungarian
Icelandic
Italian
Norwegian
Swedish
Supported document formats
- Adobe PDF (.pdf)
- Microsoft Word (.doc and .docx)
- Microsoft Excel (.xls and .xlsx)
- Microsoft PowerPoint (.ppt and .pptx)
- Text (.txt)
- Rich Text (.rtf)
- Graphics (.tif, .jpg, .jpeg, .gif, .bmp, and .png)
- Web (.htm or .html)
Software required to view a signed document
- Adobe Reader 9.0 or later for documents secured with AES 128-bit encryption or lower
- Adobe Reader 10 or later for documents secured with AES 256-bit encryption
Adobe online services are available only to users 13 and older and require agreement to additional terms and the Adobe Privacy Policy. Online services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.
Software required to sign a document
- Electronic signatures: Applied via any supported browser
- Cloud-based digital signatures: Applied via any supported browser
- Digital signatures via “Download and Sign with Acrobat”: Must use Adobe Acrobat or Adobe Acrobat Reader XI v11.0.7 or later
Domains to explicitly allow
Users with restrictive email security will need to explicitly permit inbound email from adobesign@adobesign.com to avoid filtering.
The out-bound email IP ranges for Adobe Acrobat Sign can be found here >
Accounts with restrictive network security will need to explicitly permit Adobe required domain names. The following domains must be allowed to ensure basic functionality:
- adobesign.com
- adobesigncdn.com
- documentcloud.adobe.com (This is required for the Manage and Home pages)
- echosign.com
- echocdn.com
Accounts with very restrictive network security will need to explicitly permit the large lists below
Comprehensive domain name lists (Updated February 27th, 2024)
Customers should first grant access to all of the domains on the Adobe Minimal Allowlist and then allow the Acrobat Sign-specific domains below:
If your security policy is designed to explicitly allow IP addresses on your network, identify the region in which your account is deployed and add the associated IP ranges to your firewall.
- Ingress addresses (previously referred to as Core addresses) should be applied to all use cases.
- Egress addresses (previously referred to as Webhook and Callback addresses) are only required if using the webhook service or callback URLs. (Both in Production and Sandbox environment.) The webhook and callback services use the same IP addresses.
- Sandbox address only pertains to the entitled Sandbox environment.
Acrobat Sign will deploy a WAF (Web Application Firewall) integration to the Acrobat Sign Production environment in the first half of 2025
This enhancement routes traffic to Acrobat Sign application servers through a WAF infrastructure, improving the service security and robustness. As a result, web service and API frontend servers will no longer use specific fixed IP addresses.
If your network security rules restrict outbound connections based on IP allow lists, this integration with the WAF will make the Acrobat Sign service inaccessible. Therefore, any IP-based restrictions for outbound connections to the Acrobat Sign services must be removed.
Note that this does not affect the IP addresses used by Acrobat Sign servers to connect to your servers for webhooks/callbacks.
Sandbox IP address:
- 52.204.112.48
- 52.205.27.150
- 52.24.229.94
- 52.24.62.165
- 52.25.112.104
- 52.184.233.100
- 52.184.233.96/28
- 52.199.157.146
- 52.211.233.170
- 52.213.27.89
- 52.213.4.207
- 54.64.99.195
- 54.205.20.91
- 4.152.152.80/28
- 4.152.152.112/28
- 4.152.152.160/28
- 4.152.153.16/28
- 4.152.153.64/28
- 4.152.153.224/28
- 4.152.154.0/28
- 4.152.154.48/28
- 4.152.154.80/28
- 4.152.154.96/28
- 4.152.154.176/28
- 4.152.154.224/28
- 4.152.155.64/28
- 4.152.155.96/28
- 20.7.230.176/28
- 20.7.230.192/28
- 20.1.216.176/28
- 20.1.217.128/28
- 20.1.217.224/28
- 20.1.217.240/28
- 20.1.218.0/28
- 20.1.218.16/28
- 20.1.218.64/28
- 20.1.218.80/28
- 20.1.218.192/28
- 20.1.218.208/28
- 20.1.219.0/28
- 20.1.219.16/28
- 20.1.219.32/28
- 20.1.219.48/28
- 20.1.219.96/28
- 20.1.219.112/28
North America:
Core addresses:
- 3.236.206.64/27
- 4.152.91.192/28
- 4.152.91.208/28
- 4.152.91.224/28
- 4.152.91.240/28
- 4.152.92.0/28
- 4.152.92.16/28
- 4.152.92.32/28
- 4.152.92.48/28
- 4.152.92.64/28
- 4.152.92.80/28
- 4.152.92.96/28
- 4.152.92.112/28
- 4.152.92.128/28
- 4.152.92.144/28
- 4.152.92.160/28
- 4.152.92.176/28
- 4.152.210.201
- 20.7.248.208/28
- 20.7.249.0/28
- 20.7.249.16/28
- 20.7.249.64/28
- 20.7.249.80/28
- 20.7.249.128/28
- 20.7.249.144/28
- 20.7.250.112/28
- 20.7.250.128/28
- 20.7.250.144/28
- 20.7.250.96/28
- 20.7.251.0/28
- 20.7.251.112/28
- 20.7.251.16/28
- 20.7.251.32/28
- 20.7.251.96/28
- 20.115.179.0/28
- 20.115.179.48/28
- 20.115.179.112/28
- 20.115.179.128/28
- 20.115.179.160/28
- 20.115.179.176/28
- 20.115.179.192/28
- 20.115.179.224/28
- 20.115.180.32/28
- 20.115.180.48/28
- 20.115.180.64/28
- 20.115.180.80/28
- 20.115.180.96/28
- 20.115.180.112/28
- 20.115.180.192/28
- 20.115.180.224/28
- 40.67.155.147/32
- 40.67.154.249/32
- 40.67.155.185/32
- 40.67.155.112/32
- 44.234.124.128/27
- 52.71.63.224/27
- 52.35.253.64/27
- 52.236.2.148
- 52.250.85.48/28
Webhook/Callback addresses:
- 4.246.0.0/28
- 4.246.0.16/28
- 4.246.0.32/28
- 4.246.0.48/28
- 4.246.0.64/28
- 4.246.0.80/28
- 4.246.0.96/28
- 4.246.0.112/28
- 4.246.0.128/28
- 4.246.0.144/28
- 20.36.220.138
- 20.36.222.77
- 20.94.104.176/28
- 20.94.104.240/28
- 20.94.105.160/28
- 20.94.105.208/28
- 20.94.105.240/28
- 20.94.105.32/28
- 20.94.105.96/28
- 20.94.106.16/28
- 20.94.106.160/28
- 20.94.106.176/28
- 20.94.106.192/28
- 20.94.106.208/28
- 20.94.106.224/28
- 20.94.106.240/28
- 20.94.107.176/28
- 20.94.107.96/28
- 20.115.199.160/28
- 20.115.199.176/28
- 20.115.199.192/28
- 20.115.199.208/28
- 20.115.199.224/28
- 20.115.199.240/28
- 34.214.40.128
- 35.162.126.140
- 44.212.163.32
- 52.1.219.111
- 52.33.110.59
- 52.36.18.134
- 52.36.239.65
- 52.37.6.204
- 52.44.57.50
- 52.73.234.82
- 54.161.158.12
- 100.25.241.25
Europe:
Core addresses:
- 4.175.107.32/28
- 4.175.108.80/28
- 4.175.110.0/28
- 4.175.111.0/28
- 4.208.52.80/28
- 4.208.52.96/28
- 4.208.52.112/28
- 4.208.52.160/28
- 4.208.53.48/28
- 4.208.53.64/28
- 4.208.53.80/28
- 4.208.53.96/28
- 4.208.53.112/28
- 4.208.53.128/28
- 4.208.53.144/28
- 4.208.53.160/28
- 4.208.53.176/28
- 4.208.53.192/28
- 4.208.53.208/28
- 4.208.53.224/28
- 20.56.238.208/28
- 20.56.239.128/28
- 20.56.239.96/28
- 20.61.137.144/28
- 20.61.139.192/28
- 20.61.140.128/28
- 20.61.140.144/28
- 20.61.140.224/28
- 20.61.140.240/28
- 20.61.140.48/28
- 20.61.141.0/28
- 51.105.155.160/28
- 51.105.221.160/27
- 51.105.221.164
- 51.145.184.32/28
- 51.145.186.160/28
- 51.145.190.176/28
- 51.145.190.192/28
- 52.48.127.160/27
- 52.58.63.192/27
- 52.236.2.144/28
- 52.236.2.148
- 108.141.8.0/28
- 108.141.9.0/28
- 108.141.9.112/28
- 108.141.9.128/28
- 108.141.9.144/28
- 108.141.9.160/28
- 108.141.9.176/28
- 108.141.9.192/28
- 108.141.9.208/28
- 108.141.9.224/28
- 108.141.9.240/28
- 108.141.10.0/28
Webhook/Callback addresses:
- 3.66.122.19
- 3.77.229.112
- 3.79.169.198
- 4.207.3.96/28
- 4.207.4.160/28
- 4.208.68.176/28
- 4.208.68.208/28
- 4.208.68.224/28
- 4.208.69.64/28
- 4.208.75.176/28
- 4.208.75.80/28
- 4.208.79.192/28
- 4.208.79.208/28
- 4.245.45.176/28
- 4.245.45.192/28
- 4.245.45.208/28
- 4.245.45.224/28
- 4.245.45.240/28
- 4.245.46.128/28
- 4.245.85.80/28
- 20.23.101.224/28
- 20.31.209.192/28
- 20.31.209.240/28
- 20.31.210.16/28
- 20.31.210.48/28
- 20.50.247.192/28
- 20.50.247.208/28
- 20.54.200.16/28
- 20.54.201.96/28
- 20.105.66.176/28
- 20.166.106.144/28
- 20.166.107.112/28
- 20.166.107.240/28
- 20.166.107.32/28
- 34.249.199.85
- 34.249.201.52
- 34.249.204.33
- 35.156.67.184
- 35.157.85.76
- 40.74.45.150
- 40.127.244.64/28
- 51.105.176.127
- 52.215.99.205
- 54.217.241.182
- 54.246.37.130
Japan:
Core addresses:
- 52.196.191.224/27
Webhook/Callback addresses:
- 13.112.55.30
- 13.112.107.255
- 35.79.243.232
- 52.198.1.183
- 52.195.144.38
Australia:
Core addresses:
- 52.65.255.192/27
Webhook/Callback addresses:
- 3.24.56.173
- 3.105.122.20
- 13.55.59.190
- 13.55.147.165
- 13.55.162.104
- 13.238.64.177
Singapore:
Core addresses:
- 20.205.219.224/28
- 20.205.220.112/28
- 20.205.220.80/28
- 20.205.220.96/28
- 20.205.222.128/28
- 20.205.223.224/28
- 20.205.223.240/28
- 20.247.200.240/28
- 20.247.201.240/28
- 20.247.202.48/28
- 20.247.202.112/28
- 20.247.202.128/28
- 20.247.202.160/28
- 20.247.202.240/28
- 20.247.203.0/28
- 20.247.203.32/28
- 20.247.203.64/28
- 20.247.203.112/28
- 20.247.203.208/28
- 20.247.203.224/28
- 20.247.204.0/28
- 20.247.204.112/28
- 20.247.204.128/28
- 20.247.204.144/28
- 20.247.204.16/28
- 20.247.204.176/28
- 20.247.204.224/28
- 20.247.204.240/28
- 20.247.205.0/28
- 20.247.205.64/28
- 20.247.205.80/28
- 20.247.205.96/28
- 40.119.212.48/28
- 40.119.212.52
Webhook/Callback addresses:
- 4.144.129.160/28
- 4.144.129.176/28
- 4.144.130.192/28
- 4.144.130.96/28
- 4.144.131.0/28
- 4.144.131.112/28
- 4.144.131.144/28
- 4.144.131.16/28
- 4.144.131.32/28
- 4.144.131.48/28
- 4.144.131.64/28
- 4.144.131.80/28
- 4.144.131.96/28
- 4.144.132.16/28
- 4.144.132.80/28
- 20.6.7.240/28
- 20.197.104.9
- 20.197.104.124
India:
Core addresses:
- 13.126.23.0/27
Webhook/Callback addresses:
- 3.6.197.59
- 13.126.189.196
- 13.200.122.115
- 35.154.72.83
- 35.154.248.184
If you have IP restrictions configured under the Security Settings tab in your Acrobat Sign account, we will allow logins only from those IPs. For more information, refer to this documentation.
IP ranges for outbound mail relays
If your organization explicitly lists IP addresses to control connection to your inbound mail servers, add the following IP addresses to your allowed list of IP ranges:
- 40.65.170.152/30
- 40.67.157.141/32
- 40.67.154.24/32
- 40.67.158.131/32
51.105.221.64/30
- 52.205.63.172/30
- 52.41.255.236/30
- 52.149.27.228/30
- 52.208.255.252/30
- 52.236.0.204/30
- 52.59.244.0/30
- 52.197.127.252/30
- 52.65.63.248/30
- 13.126.23.32/30
Transport Layer Security (TLS) is the most widely deployed security protocol used today for Web browsers and other applications that require data to be securely exchanged over a network. Connections to Acrobat Sign require the use of TLS 1.2 and support for at least one of the cipher suites below. These requirements apply both to inbound traffic to Acrobat Sign servers (browsers, API) and outbound traffic from Acrobat Sign servers to customer servers (API callbacks used for retrieving agreement source documents, returning status, and webhooks).
For browsers: as long as you adhere to the OS/Browser requirements, you should have no browser-related issues. All these OS/browsers are fully compliant with our TLS requirements.
For applications using the Acrobat Sign API, these frameworks support TLS 1.2:
- Java: use Java 8 or later
- .NET: use .NET 4.6 or later
- OpenSSL: use OpenSSL 1.0.1 or later
For servers used to receive callbacks or webhook requests from Acrobat Sign:
- Support TLS 1.2 and at least one of the cipher suites listed below
- Have a valid TLS certificate, and include all intermediate certificates.
Customers who wish to test that their server is compliant can use a variety of free or commercial tools, including the Qualys SSLLabs Server Test, to ensure that their server accepts TLSv1.2, supports at least one of the cipher suites below, and has a valid certificate.
TLS Cipher Suites Supported:
IANA Name | OpenSSL Name |
TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 | ECDHE-ECDSA-AES128-GCM-SHA256 |
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 | ECDHE-RSA-AES128-GCM-SHA256 |
TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 | ECDHE-ECDSA-AES256-GCM-SHA384 |
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 | ECDHE-RSA-AES256-GCM-SHA384 |
TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 | ECDHE-ECDSA-AES128-SHA256 |
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 | ECDHE-RSA-AES128-SHA256 |
TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384 | ECDHE-ECDSA-AES256-SHA384 |
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 | ECDHE-RSA-AES256-SHA384 |