User Guide Cancel

Elevating users to administrator status

Last updated on Apr 4, 2022

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Elevating a user to Account/Privacy administrator status

In the Adobe Acrobat Sign for Government environment, account-level and privacy administrators can only be defined in the user's profile on the Okta admin console.

Group-level administrators can only be defined within the Acrobat Sign environment.

The below process describes how a user profile can be updated when the user is not covered by a federated system.

Federated users must be updated in the federated system, which will update the Okta user profile accordingly.

In the Okta admin console, navigate to Directory > People.
Click Person & username link of the user to be elevated.
Select the Profile tab
Click the Edit link in the upper-right corner of the profile.

If there is no edit link, then the user is under the control of a federated system.
Scroll to the bottom of the profile and check the box(es) for the appropriate user admin level.

Click Save when done.