Learn what to do if you encounter sign-in issues while activating or reinstalling certain versions of your non-subscription Adobe apps (such as Acrobat, Photoshop Elements, Premiere Elements, and Creative Suite 6).
Unable to activate or reinstall legacy Adobe apps?
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Note that the following Adobe apps no longer support the old sign-in method. You can reactivate or reinstall them using the new sign-in method.
- Photoshop Elements (versions 2018 and earlier)
- Premiere Elements (versions 2018 and earlier)
- Captivate (versions 5.5 and 2017)
- Creative Suite 6
- Acrobat 11
- eLearning Suite 2.5
- Technical Communications Suite (versions 3.0 and 3.5)
Follow the steps to sign in quickly and start using your non-subscription apps:
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Use your mobile or tablet device to scan the QR code on the sign-in screen.
Note:If you're unable to scan the QR code, ensure it fits your screen, your camera lens is clean, and you have proper lighting and distance.
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Enter your email address on your mobile or browser, then select Continue.
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Follow the onscreen instructions to complete the sign in.
Once you're signed in from your mobile, tablet, or browser, you are automatically signed in to your app on the desktop.
