Quit the installer if it's running.
Last updated on
Dec 22, 2025
Learn how to resolve error code 702 "Installation failed" during Adobe app installation on macOS.
Error 702 occurs when the Creative Cloud desktop app fails to install or update because system temporary folders don't have the required permissions.
Incorrect permissions on macOS temporary folders
macOS uses /tmp and /private/tmp to store temporary installation files. If these folders don’t have the correct read, write, and execute permissions, the Adobe installer cannot proceed.
Repair permissions for the /tmp folder
Open Finder > Applications > Utilities, and then double-click Terminal.
In Terminal, type sudo chmod 1777 /tmp/ and press Return.
When prompted, enter your administrator password.
Close Terminal.
Try installing the app again.
Incorrect permission on /tmp or /private/tmp
If repairing the /tmp permissions doesn't resolve the issue, verify that both temporary folders have correct permissions.
Check permissions for /tmp
Open Terminal.
Type ls -la /tmp and press Return. This will display the permissions for the /tmp/ folder.
Confirm that root and admin have read, write, and execute permissions. You should see the following response: lrwxr-xr-x; root admin.
If the permissions are incorrect, contact Apple Support.
Check permissions for /private/tmp
Open Terminal.
Type ls -la /private/tmp and press Return. This will display the permissions for the /private/tmp/ folder.
Ensure that everyone has read and write permissions. You should see the following response: drwxrwxrwt; root wheel.
If the permissions are incorrect, contact Apple Support.
Try installing the app again.
