Error message "Exit Code: 19" | Creative Cloud

Install log error "Exit Code: 19" | Creative Cloud

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Adobe Creative Cloud User Guide

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Applies to: Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Using Creative Suite?

See Install log error "Exit Code: 19" | Creative Suite.

Issue: Conflicting process error

When installing or updating a Creative Cloud application, such as Photoshop CC, you see one of the following messages in the Creative Cloud installation log file:

  • Exit Code: 19;
  • Payload <AdobeCode> can not be installed due to dependent operation failure; 

What do these messages mean? Conflicting processes have prevented the app from installing.

See Solution 1. For silent (volume license) installations, see Solution 2.

Solution 1: Close conflicting processes or apps

Close the conflicting processes or apps identified in the following message that appears in the Creative Cloud desktop app:

Conflicting processes detected while installing an Adobe Creative Cloud app
Conflicting processes detected while installing a Creative Cloud app

See Close conflicting processes or applications.

Then click Continue to continue installing or updating the app.

Solution 2: Configure your silent installation to ignore or disable processes

Configure your silent installation of Creative Cloud to ignore the processes that are currently running.

-or-

Before installing the app, disable the processes running in the background. For more information, see Create or edit packages, and use your browser's Find feature to search for "conflicting processes."