Issue
- Adobe Express User Guide
- Introduction
- New Adobe Express mobile app
- Overview
- Frequently asked questions
- Known issues
- Migrate files
- Create images with generative AI
- Create text effects with generative AI
- Insert objects using Generative Fill
- Remove objects using Generative Fill
- Generate editable templates using generative AI
- Create and edit videos
- Explore templates
- Collaborate and comment
- Schedule and publish social media posts
- Work with Adobe Photoshop and Adobe Illustrator assets
- Create and manage brands
- Create and edit graphics, photos, and videos
- Import and enhance PDFs in Adobe Express
- Getting started with Adobe Express templates
- Create a new template from scratch
- Save templates and assets to favorites
- Share designs as remixable templates
- Create a web page using Adobe Express
- Add multiple pages in Adobe Express
- Create a video using Adobe Express
- Find and submit Adobe Stock Content ID
- Animate texts and photos using Adobe Express
- Import color themes from Adobe Color
- Apply color themes
- Translate files and templates
- Work with layers
- Use ChatGPT to discover Adobe Express Templates
- Add charts to designs
- Design for prints
- Presentations
- Work with Adobe Photoshop and Illustrator creative assets
- Backgrounds
- Generative AI
- Create and manage brands
- Create a brand
- Edit roles in brands
- Apply your brand colors and fonts to designs
- Best practices to apply brand colors and fonts
- Manage shared brands
- Custom fonts
- Creative Cloud Libraries
- Lock and unlock elements in designs
- Set brand style controls on templates
- Create from a shared template
- Add a color theme to your brand
- Create and manage projects
- Content Scheduler
- Quick Actions
- Resize image using Quick Actions
- Remove background from images using Quick Actions
- Convert file format of images using Quick Actions
- Crop an image using Quick Actions
- Animate a character from audio
- Add captions to videos using Quick actions
- Trim videos using Quick Actions
- Resize a video using Quick Actions
- Convert to GIF from a video using Quick Actions
- Convert videos to MP4 using Quick Actions
- Crop a video using Quick Actions
- Merge videos and images using Quick Actions
- Convert to or from PDF using Quick Actions
- Edit PDF text and images using Quick Actions
- Combine files into a single PDF using Quick Actions
- Organize Pages into a single PDF using Quick Actions
- Generate QR code using Quick Actions
- Quick Actions FAQ
- Publish and share
- Collaborate and comment in Adobe Express
- Host a project using Adobe Express
- Copy files between accounts
- Privacy and permissions
- Create TikTok videos and share them to TikTok Ads Manager
- Technical requirements for sharing videos to TikTok Ads Manager
- Share large files using WeTransfer
- Bulk, create, and generate your designs
- Technical requirements for using Bulk Create and Generate
- Adobe Express on mobile
- Adobe Express for Education
Find workarounds to known issues in the new Adobe Express mobile app.
Access
|
Workaround |
Unable to access the new Adobe Express mobile app. |
The new Adobe Express mobile app is available across several devices. Review the comprehensive list of supported devices. If you don't see your device listed, try downloading the app to check your eligibility. If you're unable to access the new Adobe Express and are instead being taken to the prior version of the app, please fill out this survey to share your device details with us. We are working hard to support more devices over time. |
Files
Issue |
Workaround |
Unable to locate my files in the new Adobe Express mobile app. |
Try these workarounds if you're unable to locate your files: Initiate file migration in the updated mobile app Ensure you have triggered file migration, which is available after updating your mobile app. Your files are migrated at your command, so you can choose the right time to move them—for example, if you have work you want to wrap up before moving everything over. After initiating file migration, select Your stuff at the bottom menu of Home to see your folders and files. Search both file organizers on desktop If you still have difficulty finding your files after initiating file migration, we recommend using a desktop web browser to check both locations for your files:
For additional support If you are still missing files, consider performing these checks:
|
GIPHY asset is static |
GIPHY files are no longer supported in Adobe Express and will download as static assets. To replace them, use an element from the Elements panel. |
Video and audio
Issue |
Workaround |
4K videos experiencing slow upload times. |
We recommend trying these workarounds:
|
White thumbnails appear in the video timeline. |
We are working on a fix for this issue. The white thumbnails on the video timeline won't impact the exported video or video playback. |
Audio playback issues on initial playback. |
The existing audio playback issue may impact the initial playback. Try the audio playback again. The videos will export with audio as expected. |
Play button is turning into a spinner. |
Playing back video content may occasionally cause the play button to become a spinner. Wait until the spinner has stopped to select play. If the problem persists, try restarting the app and re-opening your design. |
Experiencing a blurry frame when splitting a video. |
If you are experiencing a blurry frame, try restarting the app and re-opening your design. |
Authoring
Issue |
Workaround |
Features like collage and layout are missing. |
You can use Create Collage, which is now available in Adobe Express. Select multiple images on your canvas and use the Create collage button from the left panel to automatically make a collage by adding all the images to a grid. You then have all of the existing Grids functionality available to reframe images, replace images, and adjust cell sizes. |
Elements, such as Shapes, are now limited in functionality. |
We are always adding more content. If you can’t find what you need in Elements > Shapes, navigate to Elements > Icons. Shapes have extra editability compared to icons, but depending on your needs, icons may be what you’re looking for. |
Unable to edit text. |
If objects are overlaid on top of the text object, or if the text object is grouped, it can be difficult to grab the text object to make edits. To edit text, select the text object in the Layers panel and press Enter. |
Fonts Unable to find Variable Fonts in Express. |
Variable fonts are not yet supported in Adobe Express. Many variable fonts are also available in conventional formats that are supported in Express. |
Webpage
Issue |
Workaround |
Unable to create a custom theme for webpage. |
Custom Theme Editor is available on desktop only at this time. Mobile support is on the roadmap. |
Lightroom integration
Issue |
Workaround |
Lightroom integration Unable to import files from Lightroom into Adobe Express. |
We are working on bringing this feature into Adobe Express, please stay tuned. |
Spark Video iOS
Issue |
Workaround |
Files missing from Spark Video after updating the new Adobe Express mobile app (iPhone). |
If you use Spark Video on an iPhone and recently completed the new Adobe Express mobile app update, your Spark Video files were migrated and can be found in Your stuff. If you haven't fully updated, please wrap up your Spark Video work. Once your files are migrated, they can be downloaded but will no longer be editable. Learn more. |
Upload
Issue |
Workaround |
Uploading a file from the device failed (Android). |
When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device. |
Collaborate
Issue |
Workaround |
Unable to edit a shared file on Adobe Express mobile web. |
You need to download the new Adobe Express mobile app to edit a shared file on a mobile device. |
Generative AI
Issue |
Workaround |
Image quality impacted when using Generative Fill. |
Generative Fill may decrease the quality of the image outside of the area of the image that has been edited. We are working to resolve this issue. |
Brands
Issue |
Workaround |
Unable to apply Brand |
Apply Brand isn't currently available. As a workaround, you can create a color palette in the Brand panel and use that to apply the palette to the canvas. |
Brand sharing has been restricted on Brands converted from the previous version of the mobile app. |
If you convert a brand from the old mobile app to the new app, you'll need to reshare it with anyone you originally shared the brand with. |
Text
Issue |
Workaround |
Unable to input text in the text object. |
If you're using Google keyboard versions older than 13.7.12, you may encounter unpredictable text input behavior. If you're facing this issue, update to the latest version. |
Got a question or an idea?
- Join our Discord community to share your thoughts, connect with the community, and get involved with creative challenges.
- Visit our Uservoice to request new features.
- Visit our Adobe Community forum to discover fresh ideas, expert tips, and solutions to common issues.