What's New
Get Started
- Quick start guide for administrators
- Quick start guide for users
- For Developers
- Video tutorial library
- FAQ
Administer
- Admin Console Overview
- User Management
- Adding users
- Create function-focused users
- Check for users with provisioning errors
- Change Name/Email Address
- Edit a user's group membership
- Edit a user's group membership through the group interface
- Promote a user to an admin role
- User Identity Types and SSO
- Switch User Identity
- Authenticate Users with MS Azure
- Authenticate Users with Google Federation
- Product Profiles
- Login Experience
- Account/Group Settings
- Settings Overview
- Global Settings
- Account tier and ID
- New Recipient Experience
- Self Signing Workflows
- Send in Bulk
- Web Forms
- Custom Send Workflows
- Power Automate Workflows
- Library Documents
- Collect form data with agreements
- Limited Document Visibility
- Attach a PDF copy of the signed agreement
- Include a link in the email
- Include an image in the email
- Files attached to email will be named as
- Attach audit reports to documents
- Merge multiple documents into one
- Download individual documents
- Upload a signed document
- Delegation for users in my account
- Allow external recipients to delegate
- Authority to sign
- Authority to send
- Power to add Electronic Seals
- Set a default time zone
- Set a default date format
- Users in Multiple Groups (UMG)
- Group Administrator Permissions
- Replace recipient
- Audit Report
- In Product Messaging and Guidance
- Accessible PDFs
- New authoring experience
- Healthcare customer
- Account Setup
- Add logo
- Customize company Hostname/URL
- Add company name
- Post agreement URL redirect
- Signature Preferences
- Well formatted signatures
- Allow recipients to sign by
- Signers can change their name
- Allow recipients to use their saved signature
- Custom Terms of Use and Consumer Disclosure
- Navigate recipients through form fields
- Decline to sign
- Allow Stamps workflows
- Require signers to provide their Title or Company
- Allow signers to print and place a written signature
- Show messages when e-signing
- Require signers to use a mobile device to create their signature
- Request IP address from signers
- Exclude company name and title from participation stamps
- Digital Signatures
- Electronic Seals
- Digital Identity
- Report Settings
- New report experience
- Classic report settings
- Security Settings
- Single Sign-on settings
- Remember-me settings
- Login password policy
- Login password strength
- Web session duration
- PDF encryption type
- API
- User and group info access
- Allowed IP Ranges
- Account Sharing
- Account sharing permissions
- Agreement sharing controls
- Signer identity verification
- Agreement signing password
- Document password strength
- Block signers by Geolocation
- Phone Authentication
- Knowledge-Based Authentication (KBA)
- Allow page extraction
- Document link expiration
- Upload a client certificate for webhooks/callbacks
- Timestamp
- Send settings
- Show Send page after login
- Require recipient name when sending
- Lock name values for known users
- Allowed recipient roles
- Allow e-Witnesses
- Recipient groups
- Required fields
- Attaching documents
- Field flattening
- Modify Agreements
- Agreement name
- Languages
- Private messages
- Allowed signature types
- Reminders
- Signed document password protection
- Send Agreement Notification through
- Signer identification options
- Content Protection
- Enable Notarize transactions
- Document Expiration
- Preview, position signatures, and add fields
- Signing order
- Liquid mode
- Custom workflow controls
- Upload options for the e-sign page
- Post-sign confirmation URL redirect
- Message Templates
- Bio-Pharma Settings
- Workflow Integration
- Notarization Settings
- Payments Integration
- Signer Messaging
- SAML Settings
- SAML Configuration
- Install Microsoft Active Directory Federation Service
- Install Okta
- Install OneLogin
- Install Oracle Identity Federation
- SAML Configuration
- Data Governance
- Time Stamp Settings
- External Archive
- Account Languages
- Email Settings
- Migrating from echosign.com to adobesign.com
- Configure Options for Recipients
- Guidance for regulatory requirements
- Accessibility
- HIPAA
- GDPR
- 21 CFR part 11 and EudraLex Annex 11
- Healthcare customers
- IVES support
- "Vaulting" agreements
- EU/UK considerations
- Download Agreements in Bulk
- Claim your domain
- Report Abuse links
Send, Sign, and Manage Agreements
- Recipient Options
- Cancel an email reminder
- Options on the e-signing page
- Overview of the e-sign page
- Open to read the agreement without fields
- Decline to sign an agreement
- Delegate signing authority
- Restart the agreement
- Download a PDF of the agreement
- View the agreement history
- View the agreement messages
- Convert from an electronic to a written signature
- Convert from a written to an electronic signature
- Navigate the form fields
- Clear the data from the form fields
- E-sign page magnification and navigation
- Change the language used in the agreement tools and information
- Review the Legal Notices
- Adjust Acrobat Sign Cookie Preferences
- Send Agreements
- Authoring fields into documents
- In-app authoring environment
- Create forms with text tags
- Create forms using Acrobat (AcroForms)
- Fields
- Authoring FAQ
- Sign Agreements
- Manage Agreements
- Manage page overview
- Delegate agreements
- Replace Recipients
- Limit Document Visibility
- Cancel an Agreement
- Create new reminders
- Review reminders
- Cancel a reminder
- Access Power Automate flows
- More Actions...
- How search works
- View an agreement
- Create a template from an agreement
- Hide/Unhide agreements from view
- Upload a signed agreement
- Modify a sent agreement's files and fields
- Edit a recipient's authentication method
- Add or modify an expiration date
- Add a Note to the agreement
- Share an individual agreement
- Unshare an agreement
- Download an individual agreement
- Download the individual files of an agreement
- Download the Audit Report of an agreement
- Download the field content of an agreement
- Audit Report
- Reporting and Data exports
- Overview
- Grant users access to reporting
- Report charts
- Data Exports
- Rename a report/export
- Duplicate a report/export
- Schedule a report/export
- Delete a report/export
- Check Transaction Usage
Advanced Agreement Capabilities and Workflows
- Webforms
- Reusable Templates (Library templates)
- Transfer ownership of web forms and library templates
- Power Automate Workflows
- Overview of the Power Automate integration and included entitlements
- Enable the Power Automate integration
- In-Context Actions on the Manage page
- Track Power Automate usage
- Create a new flow (Examples)
- Triggers used for flows
- Importing flows from outside Acrobat Sign
- Manage flows
- Edit flows
- Share flows
- Disable or Enable flows
- Delete flows
- Useful Templates
- Administrator only
- Agreement archival
- Webform agreement archival
- Save completed web form documents to SharePoint Library
- Save completed web form documents to OneDrive for Business
- Save completed documents to Google Drive
- Save completed web form documents to Box
- Agreement data extraction
- Agreement notifications
- Send custom email notifications with your agreement contents and signed agreement
- Get your Adobe Acrobat Sign notifications in a Teams Channel
- Get your Adobe Acrobat Sign notifications in Slack
- Get your Adobe Acrobat Sign notifications in Webex
- Agreement generation
- Generate document from Power App form and Word template, send for signature
- Generate agreement from Word template in OneDrive, and get signature
- Generate agreement for selected Excel row, send for review and signature
- Custom Send workflows
- Share users and agreements
Integrate with other products
- Acrobat Sign integrations overview
- Acrobat Sign for Salesforce
- Acrobat Sign for Microsoft
- Other Integrations
- Partner managed integrations
- How to obtain an integration key
Acrobat Sign Developer
- REST APIs
- Webhooks
Support and Troubleshooting
The Account Sharing feature is available to small business, business and enterprise service plans.
Overview of user content sharing
The default nature of Adobe Acrobat Sign is to secure a user’s content from all other users not explicitly invited to view or interact with that content.
Agreements implicitly include all the recipients. Library documents are explicitly shared in the template properties.
However, there are roles in most organizations that require oversight of transactions without the observer being directly involved or groups of agents that need to have a general awareness of all transactions within their group.
User content sharing allows one user or group to share their content with any other user or group.
Two types of user content sharing are available:
- Basic – User View Only
- When UserA shares their content to UserX:
- UserX can view (and only view) all the content that is visible on UserA’s Manage page
- When UserA shares their content to UserX:
- Advanced – Group and User View with Modify and Send optionally
- When UserA shares their content to UserX:
- UserX can view all the content on UserA’s Manage page
- UserX can modify an agreement that is in process (if enabled)
- UserX can send an agreement on behalf of the user (if enabled)
- UserX is noted in the history and audit log as sending on behalf of UserA
- The agreement is owned and managed by UserA
- Group Sharing is enabled
- When UserA shares their content to GroupN:
- All members of GroupN can view all the content on UserA’s Manage page
- All members of GroupN have the authority that the share established (Send and/or Modify) for UserA
- When GroupN is shared to UserA:
- UserA can see all the content for all users in GroupN
- UserA has the authority to Send and/or Modify agreements (as configured) for all members in GroupN
- When UserA shares their content to GroupN:
- When UserA shares their content to UserX:
Advanced sharing is currently only available to enterprise-level accounts. Admins that would like to enable advanced sharing should submit a ticket to the support team.
Once an account is converted to advanced sharing, it may not be reverted to basic sharing. This is a one-way process.
To share your account once you have logged in, navigate to Profile Settings > Personal Preferences > Share My Account
Availability
Basic sharing is available to all small business, business, and enterprise packages.
- Basic sharing has a limit of 100 “shared out” accounts and 100 “shared to me” accounts
Advanced sharing is available only to enterprise customers.
- Advanced sharing has a default value of 500 accounts that can be “shared out” and 500 accounts that can be “shared to me”
- If you need more than 500 shares either way, contact your success manager
Acrobat Pro for teams and all single-user plans do not support sharing a user's account.
- Acrobat Pro for teams and single-user accounts can only share individual objects from the Manage page.
User Interface
Basic sharing
Users under the basic sharing model can establish, review, and cancel their shares in their Personal Preferences section. All users (admins included) have the same experience.
There are two discrete pages, one for the inbound shares (View Other Accounts), and one for the outbound shares (Share my Account):
Users request shares by clicking the plus icon and entering an email for the user they want to establish the share with.
After the share is requested, it exists in a “Pending” state until the requested user either accepts or declines the invitation.
Advanced account sharing
Advanced account sharing is available to the enterprise tier of service only, and must be enabled by submitting a ticket to the support team.
When an account is converted to advanced sharing, the user interface changes from two discrete pages to one, tabbed page called Sharing Status:
The two tabs align to the two pages used under basic sharing rules:
- My Account Shared With > Share My Account
- Shared With Me > View Other Accounts
Users establish shares by clicking the plus icon, which opens a pop-up that allows the user to either enter an email address or select users or groups from a list of the current account user and group objects.
- The arrow to the right of the group name expands the groups to list the users
- The plus icon adds the user/group to the share request (in the top input field)
After identifying the users/groups for the share, the requestor can then define the permissions they want to apply to the share (Send and/or Modify):
Account administrators have the authority to fully establish a share between their user and any other user within their Acrobat Sign account without approval.
Group administrators have the authority to fully establish a share between their user and any user within their group without approval.
Group admins that attempt to establish a share with a user or group outside of their group will create a “Pending” share. The other user must explicitly approve (accept) the share request for the share to be established.
- Requests to share with a Group generates email to the group administrator, who accepts or declines any pending shares.
Non-admin users can request a share (based on the configured controls) that remains “Pending” until the other party accepts or declines the share request.
Group sharing
Administrators (under advanced sharing rules) have the ability to share the group they are the admin of, and to manage the shares that are tied to the group (vs. their user).
Group sharing works mechanically the same as user shares, except the group is a larger container, and by sharing with a group, the user gains access to all content from all users in that group.
If a user is removed from the group, that user’s content is no longer in the group, so is no longer visible.
To access the Group level sharing as a group admin:
- Log in to your Group Admin user
- Navigate to Group > My User Group > Sharing Status
A group can be shared with itself, causing all users in the group to have a full view of all other users in the group without having to define individual shares.
Account admins can manage the shares for all groups in the account and can fully establish shares between groups without requiring acceptance by another user.
To access group sharing as an account admin:
- Navigate to Account > Groups > {Select the group you want to share}
When the Group menu loads, click on Sharing Status
Additional controls to manage shares between accounts
The originator of a “Pending” share can resend the share request to the target user by:
- Navigate to the share interface
- Single click the share you want to resend
- Click the Resend Share Request link
- An email is automatically sent to the target user
When a user requests a share, the target user (or group admin in the case of Groups) receives an email with a link to approve the share:
Alternatively, a user can accept or decline a request in the application by:
- Navigate to the sharing interface
- Single click the pending request you want to accept or decline
- Click Accept or Decline
Both sharing models allow either party to cancel a share at any time:
- Navigate to their sharing interface
- Single click the share you want to cancel
- Click the Cancel Share link
The permissions for an established share between users/groups can be modified by:
- Navigate to the share interface
- Single click the share you want to edit to expose the options at the top of the list
- Click the Modify Permissions link
- Edit the permissions
- Click Save
There is a 30-minute delay between modifying share permissions and seeing the effect of those changes.
Viewing shared content
The content shared to your user is displayed on the Manage tab.
At the top-left of the manage page, you can see a drop-down arrow next to Your Agreements
- Click the arrow to expose the list of users/groups that are shared to you
- Select the user/group you want to view
- There is also an option to select All Shared Agreements, which returns all shared content
The page refreshes to show the Manage page content of the selected user/group:
The filters in the left rail (In Progress, Completed, Web Forms) filter the content just as they do when you are viewing your content.
Advanced sharing allows a user to modify the documents and fields on the agreements of a shared account (as long as the agreement is still eligible).
To modify an agreement:
- Navigate to the Manage page
- Change the view to the user that owns the agreement to be modified
- Single click the agreement to select it
- Expand the options to expose the options
- Click the action you want to take:
- Open Agreement – View the agreement in its current state
- Reminder – Set or edit reminders
- Cancel – Cancel the transaction
- Download PDF – Downloads a PDF of the document in its current state
- Download Audit Report – Downloads the audit report in the current state
- Modify Agreement – Edit the documents and/or fields of the agreement
- Share – Share the individual agreement
- Notes – Apply notes to the agreement
- Download individual files – Allows the user to download the discrete files of the agreement if more than one was originally uploaded
Advanced sharing allows a user to send an agreement on behalf of a shared user.
This agreement is owned by the shared account as if the owner of the account sent it.
Only the history and audit log will indicate that the agreement was sent through the shared account by another user.
To send an agreement from a shared account:
- Log in to your user
- Click your name in the upper-right corner of the screen and select Switch Account
- Pick the user you want to send on behalf of
- Click OK
The page refreshes to show a limited interface.
A banner at the top of the page indicates that you are in a shared account and identifies the user of that account.
On the right side of the banner is a link that returns you to your account.
- Click the Send tab
- Configure and send the agreement as normal
The Activity log of the agreement clearly states that the agreement was sent on behalf of the user:
Controls
The administrative controls for user sharing can be found in Account Settings > Security Settings > Account Sharing
- Sharing can be configured at the Account level, propagating the settings down to all Groups
- Sharing can also be configured at the Group level, over-riding the inherited Account level values.
Basic sharing controls define if sharing is allowed, and the method by which sharing is initiated:
- Do not allow account sharing – The interface for account sharing is removed from the user interface for the configured account/group.
- Allow request to share account – Allows the users in the configured account/group to request to view the content of another user
- Allow sharing own account – Allows the users in the configured account/group to share their account to another user
- Both – The user can both request and offer sharing
Advanced sharing enables an additional set of permissions:
- With external accounts – When enabled, users will be able to share a view of their account content with users in other Acrobat Sign accounts.
- Sharing to an external account establishes a read-only relationship.
- With internal accounts – When enabled, users can share their content with other users in their (the same) Acrobat Sign account.
- Enabling sharing with internal accounts permits two additional options:
- Sending – Allows the “shared to” party to send new agreements on behalf of the sharing party.
- The history and audit trail clearly indicate that the agreement was sent by the “shared to” party on behalf of the sharing party.
- The agreement is owned and managed by the sharing party as if they had sent it themselves.
- Modify existing transactions – Allows the “shared to” party to modify agreements in process.
- Sending – Allows the “shared to” party to send new agreements on behalf of the sharing party.
- Enabling sharing with internal accounts permits two additional options: