User Guide Cancel

Signing Password

Search
Adobe Sign

Adobe Sign

Open app

 

Adobe Acrobat Sign Guide

What's New

  1. Pre-Release Notes
  2. Release Notes
  3. Important Notifications

Get Started

  1. Quick start guide for administrators
  2. Quick start guide for users
  3. For Developers
  4. Video tutorial library
  5. FAQ

Administer

  1. Admin Console Overview
  2. User Management
    1. Add a User
    2. Add Users in Bulk
    3. Add Users from your Directory
    4. Add Users from MS Azure Active Directory
    5. Create function-focused users
      1. Technical accounts - API driven
      2. Service accounts - Manually driven
    6. Check for users with provisioning errors
    7. Change Name/Email Address
    8. Edit a user's group membership
    9. Edit a user's group membership through the group interface
    10. Promote a user to an admin role
    11. User Identity Types and SSO
    12. Switch User Identity
    13. Authenticate Users with MS Azure
    14. Authenticate Users with Google Federation
    15. Product Profiles
    16. Login Experience 
  3. Account/Group Settings
    1. Settings Overview
    2. Global Settings
      1. Account tier and ID
      2. Self Signing Workflows
      3. Send in Bulk
      4. Web Forms
      5. Custom Send Workflows
      6. Power Automate Workflows
      7. Library Documents
      8. Collect form data with agreements
      9. Limited Document Visibility
      10. Attach a PDF copy of the signed agreement 
      11. Include a link in the email
      12. Include an image in the email
      13. Files attached to email will be named as
      14. Attach audit reports to documents
      15. Merge multiple documents into one
      16. Download individual documents
      17. Upload a signed document
      18. Delegation for users in my account
      19. Allow external recipients to delegate
      20. Authority to sign
      21. Authority to send
      22. Power to add Electronic Seals
      23. Set a default time zone
      24. Set a default date format
      25. Users in Multiple Groups (UMG)
        1. Upgrade to use UMG
      26. Group Administrator Permissions
      27. Replace recipient
      28. Audit Report
        1. Overview
        2. Allow unauthenticated access on the transaction verification page
        3. Include reminders
        4. Include view events
        5. Include agreement page/attachment count
      29. In Product Messaging and Guidance
      30. Accessible PDFs
      31. New authoring experience
      32. Healthcare customer
    3. Account Setup
      1. Add logo
      2. Customize company Hostname/URL    
      3. Add company name
      4. Post agreement URL redirect
    4. Signature Preferences
      1. Well formatted signatures
      2. Allow recipients to sign by
      3. Signers can change their name
      4. Allow recipients to use their saved signature
      5. Custom Terms of Use and Consumer Disclosure
      6. Navigate recipients through form fields
      7. Decline to sign
      8. Allow Stamps workflows
      9. Require signers to provide their Title or Company
      10. Allow signers to print and place a written signature
      11. Show messages when e-signing
      12. Require signers to use a mobile device to create their signature
      13. Request IP address from signers
      14. Exclude company name and title from participation stamps
    5. Digital Signatures
      1. Overview
      2. Download and sign with Acrobat
      3. Sign with Cloud Signatures
      4. Include metadata for Identity Providers
      5. Restricted Cloud Signatures Providers
    6. Electronic Seals
    7. Digital Identity
      1. Digital Identity Gateway
      2. Identity Check policy
    8. Report Settings
      1. New report experience
      2. Classic report settings
    9. Security Settings
      1. Single Sign-on settings
      2. Remember-me settings
      3. Login password policy
      4. Login password strength
      5. Web session duration
      6. PDF encryption type
      7. API
      8. User and group info access
      9. Allowed IP Ranges
      10. Account Sharing
      11. Account sharing permissions
      12. Agreement sharing controls
      13. Signer identity verification
      14. Agreement signing password
      15. Document password strength
      16. Block signers by Geolocation
      17. Phone Authentication
      18. Knowledge-Based Authentication (KBA)
      19. Allow page extraction
      20. Document link expiration
      21. Upload a client certificate for webhooks/callbacks
      22. Timestamp
    10. Send settings
      1. Show Send page after login
      2. Require recipient name when sending
      3. Lock name values for known users
      4. Allowed recipient roles
      5. Recipient groups
      6. Required fields
      7. Attaching documents
      8. Field flattening
      9. Modify Agreements
      10. Agreement name
      11. Languages
      12. Private messages
      13. Allowed signature types
      14. Reminders
      15. Signed document password protection
      16. Send Agreement Notification through
      17. Signer identification options
        1. Overview
        2. Signing password
        3. One-Time Password via Email
        4. Acrobat Sign authentication
        5. Phone authentication
        6. Cloud-based digital signature
        7. Knowledge-based authentication
        8. Government ID
        9. Signer Identity reports
      18. Content Protection
      19. Enable Notarize transactions
      20. Document Expiration
      21. Preview, position signatures, and add fields
      22. Signing order
      23. Liquid mode
      24. Custom workflow controls
      25. Upload options for the e-sign page
      26. Post-sign confirmation URL redirect
    11. Message Templates
    12. Bio-Pharma Settings
      1. Overview
      2. Enforce identity authentication
      3. Signing reasons
    13. Workflow Integration
    14. Notarization Settings
    15. Payments Integration
    16. Signer Messaging
    17. SAML Settings
      1. SAML Configuration
      2. Install Microsoft Active Directory Federation Service
      3. Install Okta
      4. Install OneLogin
      5. Install Oracle Identity Federation
    18. Data Governance
    19. Time Stamp Settings
    20. External Archive
    21. Account Languages
    22. Email Settings
      1. Email header/footer images
      2. Permit individual user email footers
      3. Customize the Signature Requested email
      4. Customize the To and CC fields
      5. Enable Linkless Notifications
      6. Customize email templates
    23. Migrating from echosign.com to adobesign.com
    24. Configure Options for Recipients
  4. Guidance for regulatory requirements
    1. Accessibility
      1. Accessibility Compliance
      2. Create accessible forms with Acrobat desktop
      3. Create accessible AcroForms
    2. HIPAA
    3. GDPR
      1. GDPR Overview
      2. Redact a user
      3. Redact a user's agreements    
    4. 21 CFR part 11 and EudraLex Annex 11
      1. 21 CRF part 11 validation pack
      2. 21 CFR and EudraLex Annex 11 handbook
      3. Analysis of shared responsibilities
    5. Healthcare customers
    6. IVES support
    7. "Vaulting" agreements
    8. EU/UK considerations
      1. EU/UK Cross-border transactions and eIDAS
      2. HMLR requirements for deeds signed electronically
      3. The impact of Brexit on e-signature laws in the UK
  5. Download Agreements in Bulk
  6. Claim your domain 
  7. Report Abuse links

Send, Sign, and Manage Agreements

  1. Recipient Options
    1. Cancel an email reminder
    2. Options on the e-signing page
      1. Overview of the e-sign page
      2. Open to read the agreement without fields
      3. Decline to sign an agreement
      4. Delegate signing authority
      5. Restart the agreement
      6. Download a PDF of the agreement
      7. View the agreement history
      8. View the agreement messages
      9. Convert from an electronic to a written signature
      10. Convert from a written to an electronic signature 
      11. Navigate the form fields
      12. Clear the data from the form fields
      13. E-sign page magnification and navigation
      14. Change the language used in the agreement tools and information
      15. Review the Legal Notices
      16. Adjust Acrobat Sign Cookie Preferences
  2. Send Agreements  
    1. Send page overview
    2. Send an agreement only to yourself
    3. Send an agreement to others
    4. Written Signatures
    5. Recipient signing order
    6. Send in Bulk
      1. Overview of the Send in Bulk feature
      2. Send in Bulk - manual recipients
      3. Send in Bulk - CSV upload
      4. Cancel a Send in Bulk transaction
      5. Add reminders to Send in Bulk
      6. Reporting for Send in Bulk
  3. Authoring fields into documents
    1. In-app authoring environment
      1. Automatic field detection
      2. Drag and drop fields using the authoring environment
      3. Assign form fields to recipients
      4. The Prefill role
      5. Apply fields with a reusable field template
      6. Transfer fields to a new library template
      7. Updated authoring environment when sending agreements
    2. Create forms with text tags
    3. Create forms using Acrobat (AcroForms)
      1. AcroForm creation
      2. Creating accessible PDFs
    4. Fields
      1. Field types
        1. Common field types
        2. In-line Images
        3. Stamp Images
      2. Field content appearance
      3. Field validations
      4. Masked fields values
      5. Setting show/hide conditions
      6. Calculated fields 
    5. Authoring FAQ
  4. Sign Agreements
    1. Sign agreements sent to you
    2. Fill & Sign
    3. Self-signing
  5. Manage Agreements
    1. Manage page overview
    2. Delegate agreements
    3. Replace Recipients
    4. Limit Document Visibility 
    5. Cancel an Agreement 
    6. Create new reminders
    7. Review reminders
    8. Cancel a reminder
    9. Access Power Automate flows
    10. More Actions...
      1. How search works
      2. View an agreement
      3. Create a template from an agreement
      4. Hide/Unhide agreements from view
      5. Upload a signed agreement
      6. Modify a sent agreement's files and fields
      7. Edit a recipient's authentication method
      8. Add or modify an expiration date
      9. Add a Note to the agreement
      10. Share an individual agreement
      11. Unshare an agreement
      12. Download an individual agreement
      13. Download the individual files of an agreement
      14. Download the Audit Report of an agreement
      15. Download the field content of an agreement
  6. Audit Report
  7. Reporting and Data exports
    1. Overview
    2. Grant users access to reporting
    3. Report charts
      1. Create a new report
      2. Agreement Reports
      3. Transaction Reports
      4. Settings Activity Report
      5. Edit a report
    4. Data Exports 
      1. Create a new data export
      2. Edit a data export
      3. Refresh the data export content
      4. Download the data export
    5. Rename a report/export
    6. Duplicate a report/export
    7. Schedule a report/export
    8. Delete a report/export
    9. Check Transaction Usage

Advanced Agreement Capabilities and Workflows

  1. Webforms 
    1. Create a web form
    2. Edit a web form
    3. Disable/Enable a web form
    4. Hide/Unhide a web form
    5. Find the URL or script code 
    6. Prefill web form fields with URL parameters
    7. Save a web form to complete later
    8. Resize a web form
  2. Reusable Templates (Library templates) 
    1. US Government forms in the Acrobat Sign library
    2. Create a library template
    3. Change a library template's name
    4. Change a library template's type
    5. Change a library template's permission level
    6. Copy, edit, and save a shared template
    7. Download the aggregate field data for a library template
  3. Transfer ownership of web forms and library templates
  4. Power Automate Workflows 
    1. Overview of the Power Automate integration and included entitlements
    2. Enable the Power Automate integration
    3. In-Context Actions on the Manage page
    4. Track Power Automate usage
    5. Create a new flow (Examples)
    6. Triggers used for flows
    7. Importing flows from outside Acrobat Sign
    8. Manage flows
    9. Edit flows
    10. Share flows
    11. Disable or Enable flows
    12. Delete flows
    13. Useful Templates
      1. Administrator only
        1. Save all completed documents to SharePoint
        2. Save all completed documents to OneDrive for Business
        3. Save all completed documents to Google Drive
        4. Save all completed documents to DropBox
        5. Save all completed documents to Box
      2. Agreement archival
        1. Save your completed documents to SharePoint
        2. Save your completed documents to One Drive for Business
        3. Save your completed documents to Google Drive
        4. Save your completed documents to DropBox
        5. Save your completed documents to Box
      3. Webform agreement archival
        1. Save completed web form documents to SharePoint Library
        2. Save completed web form documents to OneDrive for Business
        3. Save completed   documents to Google Drive
        4. Save completed web form documents to Box
      4. Agreement data extraction
        1. Extract form field data from your signed document and update Excel sheet
      5. Agreement notifications
        1. Send custom email notifications with your agreement contents and signed agreement
        2. Get your Adobe Acrobat Sign notifications in a Teams Channel
        3. Get your Adobe Acrobat Sign notifications in Slack
        4. Get your Adobe Acrobat Sign notifications in Webex
      6. Agreement generation
        1. Generate document from Power App form and Word template, send for signature
        2. Generate agreement from Word template in OneDrive, and get signature
        3. Generate agreement for selected Excel row, send for review and signature
  5. Custom Send workflows
    1. Custom Send Workflow Overview
    2. Creating a new Send Workflow
    3. Edit a Send Workflow
    4. Activate or Deactivate a Send Workflow
    5. Send an agreement with a Send Workflow
  6. Share users and agreements
    1. Share a user
    2. Share agreements

Integrate with other products

  1.  Acrobat Sign integrations overview 
  2. Acrobat Sign for Salesforce
  3. Acrobat Sign for Microsoft
    1. Acrobat Sign for Microsoft 365
    2. Acrobat Sign for Outlook
    3. Acrobat Sign for Word/PowerPoint
    4. Acrobat Sign for Teams
    5. Acrobat Sign for Microsoft PowerApps and Power Automate
    6. Acrobat Sign Connector for Microsoft Search
    7. Acrobat Sign for Microsoft Dynamics 
    8. Acrobat Sign for Microsoft SharePoint 
  4. Other Integrations
    1. Acrobat Sign for ServiceNow
    2. Acrobat Sign for HR ServiceNow
    3. Acrobat Sign for SAP SuccessFactors
    4. Acrobat Sign for Workday
    5. Acrobat Sign for NetSuite
    6. Acrobat Sign for VeevaVault
    7. Acrobat Sign for Coupa BSM Suite
  5. Partner managed integrations
  6. How to obtain an integration key

Acrobat Sign Developer

  1. REST APIs 
    1. Methods documentation
    2. SDK/Developer Guide
    3. API FAQ    
  2. Webhooks 
    1. Webhook overview
    2. Configure a new webhook
    3. View or edit a webhook
    4. Deactivate or reactivate a webhook
    5. Delete a webhook
    6. Two-way SSL certificates
    7. Webhooks in the API

Support and Troubleshooting

  1. Customer Support Resources 
  2. Enterprise Customer Success Resources 

Enable a method of recipient authentication using sender-defined passwords.

Overview

The Signing password authentication method requires a recipient to enter a password that the agreement's sender provides. Passwords as a security method are well understood and easily adopted by recipients who might find more complex authentication methods daunting.

The sender defines the signing password when they compose the agreement, and it must be communicated to the recipient by some out-of-band process (Phone call, email, text).

Availability:

The Signing password is available for all plans.

Configuration scope:

The feature can be enabled at the account and group levels.

Note:

The Signing password is not a metered service. There is no charge for use, regardless of volume.

How it's used

The default authentication process challenges the recipient to validate their identity by entering the agreement's signing password in a text field.

  • A link is provided for the recipient to contact the sender if they need to obtain the password:
Password challenge screen

Once the authentication is passed, the recipient is granted access to interact with the agreement as long as the session between their computer and Acrobat Sign persists.

If the recipient closes the agreement window for any reason or allows their session to expire, they must re-authenticate to resume their activity.

Configuring Password authentication when composing a new agreement

When Password authentication is enabled, the sender can select it from the Authentication drop-down to the right of the recipient's email address.

Select the authenticaation method

After selecting the Password authentication type, the sender must provide the password string.

Passwords can be up to 32 characters long using alphanumeric characters. The Security Settings dictate the required complexity of the string.

Best Practices and Considerations

  • Passwords can be tricky to track for hundreds of agreements. Having an internal convention to build decryptable passwords may be helpful to ensure recipients don't get locked out of their agreements if a password is forgotten.
  • Passwords can only be changed for in-process agreements by editing the authentication type on the sender's manage page.
  • Passwords should be delivered to the recipient through an out-of-band method (e.g., Phone). Do not include the password in the agreement message.
  • If you have the resources, configure the support contact to streamline any customer contacts.

Configuration Options

Signing password authentication has two sets of controls, which are available to be configured at the account and group levels:

  • Send Settings, which control the sender's access to the password option.
  • Security Settings, which govern the recipient's experience.

The option to use Signing password authentication can be enabled for senders by navigating to  Send Settings > Signer Identification Options

  • Signing password checkbox - When checked, Password is an available option for the agreements composed in the group.
  • (Optional) Support contact - By default, the challenge page for the recipient requiring them to enter the password provides the sender's email address if the recipient needs to contact someone. The optional Support contact field replaces the sender's email address with a phone number or an email address, providing a funnel for inbound queries to a resource dedicated to resolving issues.
  • (Optional) By default,  use the following method - When Signing passwords are enabled, the option to set Signing password as the default authentication method is available.
Password identity authentication controls

Configure a support contact for password questions

At the account or group level, the Acrobat Sign administrator can configure a contact email address or phone number that is inserted into the authentication page when the recipient is prompted to apply the password.

No interaction is required on the part of the users after the setting is configured. The custom email/phone number is automatically embedded in all password authentication screens generated from the configured group/account.

Customized authentication page.

Contact customization only requires an appropriate contact value to be entered into the setting field.

  • The default behavior is to use the sender's email address as the contact value.
  • The customization field accepts either a phone number or email address.
  • The signing password contact can be customized at the account and group levels.
    • Group-level configuration overrides the account-level setting for agreements sent from that group.
Delete the custom string from the setting field and Save the update to restore the setting to the default value.
 
Custom password message controls

Configure the Security Settings

The agreement signing password has two control options that can be configured by the admin on the Security Settings page under the Agreement Signing Password section:

  • Restrict number of attempts - Enabled by default. If disabled, then recipients can try to enter the password an unlimited number of times. 
    • Allow Signer XX attempts to enter the agreement password before canceling the agreement - The admin can enter a threshold number to limit the number of attempts a recipient can take to authenticate. Once the number of attempts is crossed, the agreement is automatically canceled, and the sender is notified
  • Document Password Strength - This setting defines the minimum complexity of the passwords that are requested for:
    • Recipient authentication for agreement access
    • Signed agreement encryption (downloaded agreement PDFs)
    • Signer Identity Reports (as related to Government ID reporting)

The setting values are:

► None - Requires the password to be set with at least one non-whitespace character

► Standard - Requires a minimum of six characters

► Medium - Requires a minimum of seven characters

► Strong - Requires a minimum of eight characters

Password security controls

Note:

If you don't see the Security Settings available in your menu, verify that the authentication method is enabled on the Send Settings page.

Individual tier accounts don't have access to the Security Settings tab. For these accounts, the Standard setting value is applied (a minimum of six characters).

Customers in the Acrobat Sign for Government environment don't have access to adjust the document password strength. These accounts must use a password consisting of at least 14 characters, including at least:

  • One uppercase alpha character
  • One lowercase alpha character
  • One number

Audit Report

The audit report clearly indicates the recipient entered a valid password:

Password authentication in the audit report

If the agreement is canceled due to the recipient being unable to authenticate, the reason is explicitly stated:

Password authentication in the audit report

Automatic agreement cancellation when a recipient fails to authenticate

If the settings restrict the number of password authentication attempts, and the recipient fails to authenticate that number of times, the agreement is automatically canceled.

The agreement's originator is sent an email announcing the cancellation with a note identifying the recipient who failed to authenticate.

No other parties are notified.

Canceled agreement due to ID failure

 Adobe

Get help faster and easier

New user?

Quick links

View all your plans Manage your plans
View quick links
Hide quick links
Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Register Now

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Register Now
Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Register Now

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Register Now

Legal Notices    |    Online Privacy Policy