Product versions and lifecycle

The Adobe Acrobat Sign versioning convention and support lifecycle for integrated services align with other Adobe products that you may be familiar with.

Version numbers

The package version uses a three-part numbering system to identify the sequential build number of the released version and the relative import of the upgrade in terms of new or changing content.

The version number follows this pattern: N.m.p

Where, N = Major version; m = Minor version; p = Patched version.

For example, an integration package version 23.2.1 indicates a release status of:

• Major version: 23
• Minor version: 2
• Patch version: 1

As engineers develop new “builds” of the package, they increment the version number according to the nature of the updates to the code.

• Major version changes involve a significant feature addition or an important change to the core systems.
• Minor version updates include smaller feature updates and security patches. Adobe Acrobat Sign may require an upgrade to the latest patched version in case of security updates or to address a reported item.
• Patch versions are almost exclusively bug fixes and UI adjustments

The admins must keep their version up-to-date to ensure that the account has full access to all the features and that all known security issues are patched. Adobe Acrobat Sign may require an upgrade to the latest patched version in the case of a security concern or to address a critical system issue.

Version support lifecycle

The version support lifecycle of an Adobe Acrobat Sign integration product is defined based on the major version of the package and indicates the time frame that Adobe Acrobat Sign is actively supporting the individual version of the integration.

Adobe Acrobat Sign supports the current version of a package and the previous two major versions (including only the latest patch of each supported major version). Major versions are expressed as follows:

• The current version (N): The latest major version of the package
• Previous version (N-1): One major version behind the latest version
• Last supported version (N-2): Two major versions behind the current version

For example, if the currently available version of the package is 23.2.1, then:

• The current major version (N) is 23
• The previous major version (N-1) of this package is 22
• The last supported major version (N-2) of this package is 21
• Only the latest patch releases of versions 22 and 21 are supported
• Every version older than 21.0.0 is unsupported

Version service lifecycle

The version service lifecycle defines the full scope of when the service is usable. The timeline matches the version support lifecycle with the addition of a 90-day grace period that allows customers to complete their upgrade.

• During the grace period of an unsupported version, we provide support only for upgrading to a newer version and not to maintain the unsupported version.

• The version falls out of service after the grace period ends.

• Adobe Acrobat Sign does not accept requests from out-of-service versions.

• Upgrading an integration to the current version restores the communications between Adobe Acrobat Sign and the integration.

Note: If you've any questions, contact your reseller or customer support.