User Guide Cancel

Change the contract owner of your Teams account

Search

Find out how a contract owner can transfer their responsibilities to another administrator or how a system administrator can find out who a contract owner is and request to become one.

Make another admin a contract owner

Find out who the contract owner is

Request to become a contract owner

There can be only one contract owner who can make payment-related updates. By default, the contract owner is an admin who purchases the Creative Cloud for teams subscription and sets up the account.

To change the contract owner, navigate to the Account tab in the Adobe Admin Console.

Sign in to the Admin Console
Enterprise

Enterprise

Admin Console
  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. In-app user management for teams
      1. Manage your team in Adobe Express
      2. Manage your team in Adobe Acrobat
    6. Add users with matching email domains
    7. Change user's identity type
    8. Manage user groups
    9. Manage directory users
    10. Manage developers
    11. Migrate existing users to the Adobe Admin Console
    12. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Manage pre-generated packages
        1. Manage Adobe templates
        2. Manage Single-app packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Release notes
      2. Use Adobe Remote Update Manager
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

 Can't sign into your account? Learn how you can resolve sign-in issues.

Change contract owner

As a contract owner, you can nominate an administrator to become the contract owner and transfer your responsibilities to them. The nominated admin must have the same country settings as yours.

  1. Sign in to the Admin Console.

    Note:

    In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support, and contact Adobe Customer Care to change the contract owner.

  2. Select the Edit   icon for Contract owner.

    If you have multiple contracts, select a contract name to view the account details.

    Account details page with the edit icon for contract owner highlighted.
    Select the edit icon to update the contract owner.

    If you can't see the Edit   icon:

    • You're not the contract owner. Learn how you can become the contract owner.
    • Can see the Edit   icon for the Payment method but not the Contract owner? You're the only team admin. Consider adding more admins.

  3. To nominate the contract owner, select a user in the Change Contract Owner window.

    The nominated user must have the same country settings as yours.

    If the intended user isn't on the list, select Cancel, and add that user as a system administrator first. Then, try changing the contract owner again.

  4. Select Save. An invitation email is sent to the nominee.

    To become the contract owner, the nominee must accept the invitation. Then, accept the terms and conditions and add the payment details for the account.

    When the nominee accepts the invitation, you're removed from the contract owner role and can no longer access the billing or payment details.

Revoke invitation

You can revoke the invitation to become a contract owner until the nominee accepts the invite.

  1. On the Account tab in the Admin Console, select the Revoke icon.

    Account details page with the revoke icon for contract owner highlighted.
    Revoke a pending invitation.

  2. Select Revoke Invitation.

Find out who the contract owner is

You can easily find the contract owner of your organization and contact them to help accomplish an account management task.

  1. Navigate to Admin Console > Account.

  2. Under Account Details, look for Contract Owner.

    Get in touch with the contract owner to accomplish your task.

Become the contract owner

If the contract owner isn't available

As an admin, you can take ownership of an account if the contract owner has left the organization. Sign in to the Admin Console, navigate to Support, and contact Adobe Customer Care. The customer care team requires an email from you, requesting the change in ownership of the account.

To confirm the change, the customer care team sends an email to the current contract owner. You are designated as the contract owner in the following scenarios:

  • The current contract owner's email no longer exists.
  • The current contract owner doesn't respond within two days.
  • The account is unpaid due to a payment issue.

After you are designated as the contract owner, you are prompted to update payment details on the account.

Note:

If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care can't promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription.

If the contract owner invites you

If the existing contract owner nominates you to become the contract owner, you receive an email invitation.

  1. Open the email invitation and accept it to become the contract owner.

    A sign-in screen displays.

  2. Sign in, read the terms and conditions and accept.

  3. Add your payment information.

    If payment details aren't available, you can later navigate to the Account tab on the Admin Console and edit the Payment method. Learn more.

    If you missed a payment or your payment failed, see how to fix payment issues.

    Add your payment information

  4. Select Save.

More like this

 Adobe

Get help faster and easier

New user?

Quick links

View all your plans Manage your plans
View quick links
Hide quick links

Legal Notices    |    Online Privacy Policy