Known issues for Adobe Express on mobile

The new Adobe Express mobile app is available across several devices. Review the comprehensive list of supported devices. If you don't see your device listed, try downloading the app to check your eligibility. 

Try these workarounds if you're unable to locate your files:

Initiate file migration in the updated mobile app

Ensure you have triggered file migration, which is available after updating your mobile app. Your files are migrated at your command, so you can choose the right time to move them—for example, if you have work you want to wrap up before moving everything over. After initiating file migration, select Your stuff at the bottom menu of Home to see your folders and files. 

Search both file organizers on desktop

If you still have difficulty finding your files after initiating file migration, we recommend using a desktop web browser to check both locations for your files: 

• Your files in new Adobe Express: All migrated files will be placed here.
• Prior version of Adobe Express: All non-migrated files will be here.
  • If this website redirects you to new.express.adobe.com, all your files will have already been migrated to the new Adobe Express. 
  • Otherwise, you can easily move the files over to the new Adobe Express by selecting the button on the top right corner called Move all folders and files.

For additional support

If you are still missing files, consider performing these checks: 

• Restart your Adobe Express mobile app.
• Log into Adobe Express across all possible login accounts that you may have with Adobe. 
• Contact support:
  • Consumer and SMB customers 
  • Business Admins via Admin Console

We recommend trying these workarounds:

• Use WiFi when uploading 4K footage, or use Adobe Express on the desktop to upload this content.
• Upload a single 4K video at a time. Limit selecting multiple 4K videos at a time.