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Administer Adobe Acrobat Sign via Adobe Admin Console

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      1. Overview
  10. Deploy apps and updates
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  14. Reports & logs
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  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

If you have purchased stand-alone or bundled plans that have Adobe Acrobat Sign Solutions – Enterprise or Adobe Acrobat Sign Solutions – Business, then you can use the Adobe Admin Console to manage users (and their identities), products, and entitlements associated with the users and products. You can also assign multiple administrators to help manage your organization or the functional behavior of Document Cloud products and services. For example, you can assign a specific feature administrator to manage the behavior of Acrobat Sign. For more information, see Manage Administrators.

The Adobe Admin Console is being improved to offer more control over the entitlement and authority of Acrobat Sign users.

  • Customers on the modern experience will see their offering cards (on the Overview page of the Admin Console) referring to Adobe Acrobat Sign Solutions - Enterprise or Adobe Acrobat Sign Solutions - Business
    • The bulk of this document indicates the options under the modern process
  • The legacy experience is indicated by the offering card referring to the service as Document Cloud for enterprise or Document Cloud for business
Document Cloud offer card


Getting Started

To configure and administer the Acrobat Sign features for your organization, a licensed user must be entitled to the administrator role in the Adobe Admin Console. There are several options:

  1. Log in to the Adobe Admin Console as one of these administrator roles:

    • System administrator
    • Product administrator (for Acrobat Sign)
    • Product Profile administrator (For the Acrobat Sign product profile)

  2. Navigate to the Acrobat Sign product page: Products > Document Cloud > Acrobat Sign > {Product Profile}

    Navigate to the Adobe Sign product page

  3. When the product profile page opens, click the Add User button

    Add User

  4. The Add users to this product profile page loads:

    • Type the email address or name of the user you want to enable
      • A list is displayed of the users in your account that match the string you type
      • If the email is unique within your account, an option to create a new user is provided
    • Chose the product role (authority level) for the user
    • Click Save
    Configure the user

  5. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.

    Successfully added user

 Once logged in, select Products > Acrobat Sign and select the correct product profile.

Log in to the Admin Console
Note:

Admins do not have the option to select the product role for users that are inside a user group within a product profile.

To assign a product role to a user in a user group, the admin must insead re-add the user to the product profile that the user grouip is in.  This allows direct acces to the user's product role.

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Acrobat Sign product page: Products > Document Cloud > Acrobat Sign > {Product Profile}

    Navigate to the Adobe Sign product page

  3. When the product profile page opens:

    • Find the user you want to edit and click the drop-down in the Product Role column
    • Change the product role to the desired value
    Edit the user product role

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.

    Successful edit of the user

If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.

Full details on bulk CSV upload feature can be found here >

Add users by CSV

Note:

Acrobat Sign has an additional column that must be added to the CSV template to enable admin authority: Product Role

The possible values for the Product Role column are:

  • USER - A user of the system with no administrative authority
  • SIGN_ACCOUNT_ADMIN - An account-level admin that has the authority to configure the account, to include all group-level settings
  • SIGN_PRIVACY_ADMIN - An account-level admin with the additional authority to delete users/content form the system
CSV format

Note:

Currently, there are three authority roles available in the Admin Console:

  • User - A user of the system, with no administrative authority
  • Sign Account Admin - An account-level admin with the authority to edit all aspects of the Acrobat Sign application, including all groups
  • Sign Account and Privacy Admin - An Acrobat Sign account-level admin with the additional authority to delete users/content from the account.

Group-level admins must be privileged in the Acrobat Sign system.

More information on Acrobat Sign admin roles can be found here >


Revoke Acrobat Sign administrator rights

To remove admin authority for the Acrobat Sign service from a user:

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Acrobat Sign product: Products > Document Cloud > Acrobat Sign > {Product Profile}

  3. Click the product profile name to open the page

    Navigate to the Adobe Sign product page

  4. Find the user you want to remove admin authority from

    • Click the dropdown field on the far right of the user record
    • Select User
    Edit the user

  5. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.

 Adobe

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