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Manage product requests

Last updated on 5 Nov 2024 | Also applies to Creative Cloud for enterprise, Creative Cloud for teams, Document Cloud for enterprise

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As a system administrator, let users request access to the products they need and then approve or deny their requests.

To review pending requests, sign in to the Adobe Admin Console and navigate to Products > Product access automation > Product requests.

Note:

This feature is only available if your organization uses Adobe storage for business, which is being rolled out globally in a phased manner.

Overview

Product requests allow users in your organization to request access to Adobe products and services. Users can also request products and services that your organization has not yet purchased. System Administrators can then choose to approve or deny these requests. By default, product requests are enabled for all eligible organizations in the Admin Console. The feature can be disabled by a System Administrator at any time.

Currently, users can request access to Adobe apps and services from the following surfaces:

Creative Cloud desktop app
Creative Cloud on the web (desktop only)
Adobe Stock
Adobe Sign
Adobe Express
Adobe Firefly
Developer Console
Adobe Acrobat (AI Assistant only)

Adobe will continue to add more applications to this list.

For products that don't support in-app requests and are not available on the Creative Cloud desktop app or Creative Cloud on the web (like Adobe Sign and Adobe Analytics), you can use automatic assignment rules to generate a Product Access URL. Users can follow this URL to get immediate access to a specific product. Automatic assignment rules can also allow selected users to be granted immediate access to a product when they send a request. Learn more about the end-user request access experience.

Respond to requests

When a user requests an Adobe product or service, you receive an email notification to review the request. If necessary, you can change the frequency of these email notifications.

Sign in to the Admin Console and navigate to Products > Product access automation > Product requests.
The list displays product requests received in the last 60 days, after which the requests automatically expire and are removed from the list.

To view product requests that were responded to or have expired in the last 90 days, see the Audit Log.

The list displays product requests received in the last 60 days.
Select Review for the relevant request.

Review the product request and the business reason entered by the user. Using the drop-down list under Product assigned, view products available in your organization that can fulfill the request. If the selection is for an enterprise product, a Product Profile must also be selected.

Choose to approve or deny a product request.

There can be multiple product requests from one user and there can be requests for products or licenses that your organization doesn't have yet.
When there are multiple requests by the same user, all requests are bundled into one item in the request queue. Upon review, you can select the checkboxes for the requests you want to respond to.

Any request not approved or denied remains in the request queue.

Select a request to respond to.
An error appears on the Product requests page when a user requests access to a product that your organization has not purchased yet or when there are no available licenses to fulfill a user's request.

If a user requests a Creative Cloud product that is not available as a stand-alone application in your Admin Console, you can choose to grant a license to the Creative Cloud All Apps plan, if available.

If you have a Teams or VIP membership, you can choose to purchase more products or licenses by selecting Buy more and placing an order.

If you have an enterprise plan, requests can be approved for any products available beyond the total number of licenses purchased in your plan, allowing you to pay for additional licenses later. If a product is unavailable in your plan for a requested product, contact your Adobe Account Manager to understand your options.

Purchase licenses to the requested product to be able to approve the request.
Note:

Some products will require that the user have the proper role and level of access. Product requests that also require a role will be included in the list for Admins to review. The Review Product Request workflow will clearly indicate when a role is needed and will be included in an approval.

For example, API products require the user to have the developer role. In this case, by approving the request, the user is assigned access to the API product as well as the developer user role.
You can approve or deny the request or cancel out of the review window to come back at a later time.
- If you approve the request, the selected product is provisioned to the user's Adobe account and the user receives an email notification confirming the approval and app availability.
- If you deny the request, you must select a reason. The user receives an email notifying them that their request has been denied, along with the selected reason. Once a request is denied, a user can resubmit a request for the same product with a new business reason for consideration.

To save time and give users faster access to apps, you can set up automatic assignment rules.

Set frequency for product request notifications

As a System Administrator, you can choose how frequently you and other System Administrators want to receive product request email notifications. All System Administrators are notified about requests expiring within 30 days regardless of the frequency set.

Sign in to the Admin Console and navigate to Products > Product access automation > Product requests.
Select Edit settings.
Select how frequently you want all System Administrators of your organization to receive product request notifications.

The default frequency is set to Daily.

Set frequency for new product request notifications.
Select Save.

System Administrators can view changes made to the product request settings in the Audit Log.

Enable or disable product requests

By default, product requests are enabled for organizations that use Adobe storage for business.

If you disable product requests:

Users can't request Adobe products and services. You'll need to assign products to users manually.
You won't receive any new requests. However, you can still review and respond to the ones previously received.
Users can't request to join a Creative Cloud for teams organization with matching domain.

Sign in to the Admin Console and navigate to Products > Product access automation > Product requests.
Select Edit settings.
To enable or disable product requests, use the Allow users to request Adobe products and services toggle.

Use the toggle to enable or disable product requests.
Select Save.

System Administrators can view changes made to the product request settings in the Audit Log.

Frequently asked questions

Why are product requests automatically enabled for my organization?

Product requests are automatically enabled for all organizations that use Business profiles and storage. A System Administrator can choose to disable product requests at any time by selecting Edit Settings on the Product request page.

Can I choose which specific products are available for request with this feature enabled?

Product requests are enabled at an organizational level. Specific products can't be chosen to be displayed to users for product requests. If a specific product is required, administrators can create an automatic assignment rule and choose the users eligible to gain automated access to the identified product.

From which applications can users request access?

Users can request access to various Adobe products through specific applications. The availability of this option depends on the configurations set by the organization’s administrators. Here's a complete list of applications where users will see an option to request access.

How is a user notified if a request is approved, denied, or pending?

Users receive an email notification when an administrator approves or denies their request. Separate notifications are sent at 30 days to confirm that the request is still pending and again at 60 days if the request has expired.

Will any pending requests be automatically denied if I disable the product requests for my organization?

Disabling the product requests does not automatically deny any pending requests in the queue. An administrator can choose to allow or deny pending requests or let the requests expire.

Why do products other than the one requested by the user appear as an option while approving a request?

Products available to fulfill a user’s request are based on which products an organization has purchased and whether one or more of those products can provide access to the license that the user needs. For example, if a user requests access to Photoshop but the organization only has Creative Cloud All Apps licenses, Creative Cloud All Apps will be presented to the administrator as an option to fulfill the request as it contains a license to Photoshop.

Why am I receiving requests for products that my organization has not purchased?

Enabling product requests provides users of the organization to request access to any Adobe product listed in the Adobe app where the request is made regardless of whether the organization has purchased that product.

What if I don’t have any licenses available for a product to fulfill a user’s request?

A System Administrator can choose to approve a user’s request with a different product license than the one originally requested based on what is available in their organization and the user’s business needs. System Administrators can also choose to purchase more licenses or new products to fulfill a request if not available in their current contract.

How do I purchase more licenses or a new product to fulfill a user’s request?

A System Administrator can choose to purchase more licenses or new products to fulfill a request if not available in their current contract by choosing Buy More from either the Review product request page, Admin Console Overview page, or the Account page.

How long does a pending request remain in the queue for review?

A pending request remains in the product request queue for a total of 60 days, after which it automatically expires and is removed from the queue if no action is taken by a System Administrator. A user can re-request the same product after the request has expired.

What if I want to automate request approval for certain products instead of manually reviewing them?

You can create an automatic assignment rule to automatically grant access to specific products for users deemed eligible.

Can I have automatic assignment rules and product requests enabled simultaneously?

Automatic assignment rules for specific products can be set while product requests are also enabled for an organization. The auto-assignment rule takes precedence if a user qualifies for a rule.

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