In the Admin Console, select a user to remove.
If you select multiple users, and there are users who aren't affected by storage, a screen displays separate lists of affected and unaffected users.
Learn how you can reclaim users' assets when they leave the organization.
If you are using Adobe storage for business, your organization owns the user accounts and their associated content. When a user leaves the organization (or you delete a user's account), you can transfer the assets from user folders to another user using Admin Console.
When you remove a user, the user's folder is moved under the Inactive Users page under Admin Console > Storage. You can transfer the user’s assets to a delegated user. All assets are added to a compressed file archive. The link to download the file is sent to the designated user over email.
To transfer assets from a user who has left your organization to another user, sign in to the Adobe Admin Console.
Whenever you remove a user, if the affected user has assets stored their Adobe Storage for businesses folders, you're prompted to reclaim the assets.
In the Admin Console, select a user to remove.
If you select multiple users, and there are users who aren't affected by storage, a screen displays separate lists of affected and unaffected users.
Learn how to: |
(Does not apply to Education customers)From the list of options, choose one of the following, and then click Next:
If you're removing users using bulk operations, the default option of Transfer content later is automatically followed. The assets of the deleted users are available in the Inactive Users tab under Storage > Individual User Folders.
For Education customers
If you're an Education customer, you will not see the above options. Which means that, when you delete an account, the student's assets are moved to Inactive Users tab.
To transfer the assets to a student who has left the organization, navigate to Storage > Inactive users, transfer the content to yourself or to some other user in the org (because the student is no longer part of the institution). The recipient needs to then download the assets (as zip files), and send the zip files to the student.
In the confirmation screen, click Remove User.
If you select Transfer content now, the users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB based on the total size of assets stored in the user's folder. Depending on the size of assets, it can take a while for you to receive the email.
If you select Transfer content later, you can navigate to the Inactive Users tab to reclaim the assets.
Admins receive an email if the asset reclamation process fails. Depending on the stage, you can do one of the following:
In the Storage tab, click a user entry in the Inactive Users list. The folder details pane opens.
Click
, and then choose Edit Folder Access.
Specify the email address of the designated user, and click Add. You can specify the email address of any supported identity type of a user in your organization.
Click Save to complete the process.
The delegated users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB depending upon the total size of assets stored in the user's folder. Depending on the size of the assets, it can take a while for you to receive the email.
The designated users receive an email with a link to download the compressed archives. There are limitations to the type of assets that can be reclaimed. See Assets that can be reclaimed to know which assets can be part of the archive.
Depending on the size of the original assets, multiple archives may be created. Each compressed archive can be up to 5 GB. The email is sent when all the archives are created. Therefore, there can be a delay in the designated user receiving the email.
The compressed archive contains the synced assets that the user had, including files, libraries, and cloud documents.
For Acrobat users, only assets under the Files tab are part of the asset reclamation workflow. Assets under Other Storage or Agreements aren't part of the workflow.
Acrobat files belonging to enterprise users (members of ETLA organs) are also not supported and, therefore, are not included in the compressed archive. See the following table for more details.
For enterprise users that have migrated to Adobe storage for business, Acrobat assets are also included in their cloud storage.
What's included in the archive |
What isn't part of the archive |
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Synced assets of the user, including:
|
|
To recover the files that are part of the archive, extract them from the archive, and upload to your own Creative Cloud storage folders. For details, see Manage transferred assets.
To recover files that aren't part of the archive, do one of the following depending on the type of file:
Files that the user marked for deletion in their Creative Cloud storage folders cannot be reclaimed under any circumstances.