User Guide Cancel

Hotfix for VR content not playing on devices

Search
Captivate

Captivate

Open app
  1. Captivate Classic User Guide
  2. Introduction to Captivate
    1. What's New in Adobe Captivate
    2. Adobe Captivate System Requirements
    3. Responsive Project Design with Adobe Captivate
  3. Captivate Classic Release Notes
    1.  Adobe Captivate Classic 11.8.3 Release Notes
    2. Adobe Captivate Classic 11.8.2 Release Notes
    3. Adobe Captivate 11.8.1 Release Notes
    4. Adobe Captivate 11.8 Release Notes
    5. What's New in Adobe Captivate (2019 release) Update 5
    6. What's New in Adobe Captivate (2019 release) Update 2
    7. Adobe Captivate Release Notes
  4. Create Projects
    1. Create different types of projects in Adobe Captivate
    2. Customize the size of an Adobe Captivate project
    3. Responsive Project Design with Adobe Captivate
    4. Create Virtual Reality (VR) projects
    5. Work with responsive text in Adobe Captivate
    6. Work with themes in Adobe Captivate
    7. How to apply view specific properties in responsive projects
    8. How to create backup files for Adobe Captivate projects
    9. Asset panel
    10. Create branching and forced navigation in Captivate
    11. Replace image on the stage
  5. Add and Manage Objects
    1. Work with multi-state objects in Adobe Captivate
    2. Object effects
    3. Insert web objects in Adobe Captivate projects
    4. Work with object styles in Adobe Captivate
    5. How to rotate objects in Adobe Captivate
    6. How to manage objects with the Main Options toolbar
    7. How to merge objects in a slide
    8. How to manage objects in the library
    9. How to group objects in Adobe Captivate
    10. Edit object information using the Advanced Interaction panel
    11. How to copy, paste, and duplicate objects in Adobe Captivate
    12. Control the visibility of objects
    13. How to change the display order of objects in Adobe Captivate
    14. Apply shadows to objects
    15. How to align objects in Adobe Captivate
    16. How to add reflection to objects in Adobe Captivate
    17. Import assets into a Captivate project
  6. Slides
    1. Add slides to an Adobe Captivate project
    2. Editing slides in an Adobe Captivate project
    3. Delete Adobe Captivate project slides
    4. Change slide order in Adobe Captivate
    5. Set slide properties in Adobe Captivate
    6. Add and convert slide notes to audio files with Adobe Captivate
    7. Set up knowledge check slides in Adobe Captivate
    8. How to add slide transitions in Adobe Captivate
    9. How to work with master slides in Adobe Captivate
    10. How to lock Adobe Captivate slides
    11. How to hide or exclude slides in an Adobe Captivate project
    12. How to group and ungroup slides in Adobe Captivate
  7. Timeline and grids
    1. Use rulers and guides
    2. Work with grids in Adobe Captivate
    3. Work with the timeline
    4. Shortcut keys in Adobe Captivate
    5. Working with the filmstrip
    6. How to customize the Adobe Captivate workspace
    7. How to use the Adobe Captivate Library
    8. How to use the Branching panel in Adobe Captivate
  8. Create Quizzes
    1. Insert question slides in Adobe Captivate projects
    2. Set quiz preferences for Adobe Captivate
    3. How to enable learners to submit all quiz responses simultaneously
    4. How to set up question slides with Adobe Captivate
    5. Using random question slides in Adobe Captivate
    6. How to allow users to return to quiz
    7. Import questions from CSV format files
    8. Import questions from GIFT format files
    9. How to insert pretests in Adobe Captivate
  9. Audio
    1. How to insert audio into an Adobe Captivate project
    2. How to preview audio in Adobe Captivate
    3. How to edit audio files with Adobe Captivate
    4. View audio details in Adobe Captivate
    5. Set audio recording preferences and recording audio
    6. How to export audio from Adobe Captivate
  10. Video
    1. Slide videos
    2. Work with event videos in Adobe Captivate
    3. Differences between events and synchronized videos in Adobe Captivate
  11. Interactive Objects
    1. Add interactive buttons to your Captivate projects
    2. Create click boxes in Adobe Captivate
    3. Add text entry boxes with Adobe Captivate
    4. How to add audio to boxes and buttons
    5. How to add JavaScript to boxes and buttons in Adobe Captivate
  12. Interactions
    1. Create drag-and-drop interactions in Adobe Captivate
    2. Use Adobe Captivate variables in widgets
    3. Set the properties of widgets with Adobe Captivate
    4. How to create static, interactive, and question widgets in Adobe Captivate
    5. How to add widgets to your Adobe Captivate project
  13. Non-interactive objects
    1. Create and edit smart shapes
    2. Edit and create text captions with Captivate
    3. How to use images and rollover images with Captivate
    4. How to customize smart shapes in Adobe Captivate
    5. How to create zoom areas in Adobe Captivate
    6. How to set audio for noninteractive objects
    7. How to create rollover slidelets in Adobe Captivate
    8. How to create rollover captions in Adobe Captivate
    9. Change mouse properties in Adobe Captivate
    10. Use highlight boxes in Captivate
    11. Work with swatches in Adobe Captivate
    12. Fix size and position of non-interactive objects
    13. Add animations to a Adobe Captivate project
  14. Advanced Editing and Project Reviews
    1. How to link Adobe Captivate projects
    2. Import, export, and delete content
    3. Skins
    4. Create accessible projects in Adobe Captivate
    5. Create a table of contents (TOC) with Adobe Captivate
    6. Resize Adobe Captivate projects
    7. Projects and project preferences
    8. How to preview projects in Adobe Captivate
  15. Variables and Advanced Actions
    1. Adobe Captivate variables
    2. How to create user-defined variables in Adobe Captivate
    3. Advanced actions in Adobe Captivate
    4. Shared actions in Adobe Captivate projects
    5. Edit or delete user-defined variables in Adobe Captivate
    6. How to assign advanced actions to an event
  16. Record Projects
    1. Create interactive videos
    2. Automatic and manual recording with Captivate
    3. Set recording preferences in Adobe Captivate
    4. Record video demonstrations with Adobe Captivate
    5. How to record software simulations in Adobe Captivate
    6. How to pause recording
  17. Publish Projects
    1. Preview and publish responsive projects
    2. Publish project to Adobe Captivate Prime
    3. Publish projects as HTML5 files with Adobe Captivate
    4. Publish projects as executable files
    5. Publish projects as MP4 files with Adobe Captivate
    6. Set publishing preferences in Adobe Captivate
    7. Using web fonts from Adobe Fonts in Adobe Captivate
    8. Report quiz results to an internal server
  18. Use Adobe Captivate with Other Applications
    1. Import and edit PowerPoint presentations in Captivate
    2. Upload an Adobe Captivate project to a Learning Management System
    3. Learn about the Common JavaScript interface for Adobe Captivate
    4. How to publish Captivate projects to Microsoft Word
    5. Using Adobe Connect with Captivate
    6. How to add Captivate projects to a RoboHelp online help system
    7. How to package multiple SCOs using the Adobe Multi-SCORM Packager
  19. Troubleshoot Adobe Captivate
    1. Resolve known issues and limitations in the latest versions of Adobe Captivate, Adobe FrameMaker, and Adobe RoboHelp.
    2. Early build for Captivate (2019 release) on macOS Big Sur (macOS 11)
    3. Hotfix for VR content not playing on devices
    4. Configure SSL for Live Preview on Devices
    5. Captivate (2019 release) activation issues on macOS Catalina
    6. Captivate responsive courses will not auto-play on browsers
    7. Issues with Asset panel in Adobe Captivate (2019 release)
    8. Error 103 while installing Adobe Captivate
    9. Issues when previewing a Captivate project

Overview

A couple of months ago, in Captivate, there was an issue of VR content not playing on devices. The issue was due to a few core libraries that were deprecated.

We are now pleased to announce that we’ve released a Hotfix to address the issue. This Hotfix is applicable to Adobe Captivate (2019 release) with build number 11.5.1.499 on Windows. 

If you are not already on build number 11.5.1.499, update your copy of Captivate.

About the Hotfix

The Hotfix upgrades the existing WebVR library to WebXR, which is the latest standard for experiencing immersive content on devices. 

Android

This Hotfix addresses immersive content playback on Chrome browser for Android devices and VR playback devices, such as, Oculus Go, and Oculus Quest.

iOS

iOS 13.5 now supports content playback.

Apply the Hotfix

To apply the Hotfix, follow the steps below:

  1. Navigate to the default Captivate installation folder C:\Program Files\Adobe\Adobe Captivate 2019 x64 and back up the following folder/file:
    1. ui_components
    2. CPHTMLPublish.dll
  2. Download the files from the location.
  3. Extract the files from the archive.
  4. Copy and replace the  ui_components folder and the file CPHTMLPublish.dll in the Captivate installation directory.
  5. Clean the preferences. For instructions, see that the section Re-create the preferences in the community post.
  6. Restart Adobe Captivate.

More like this

 Adobe

Get help faster and easier

New user?

Quick links

View all your plans Manage your plans
View quick links
Hide quick links

Legal Notices    |    Online Privacy Policy