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Cloud documents FAQ

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

Get answers to frequently asked questions about cloud documents.

Your cloud documents are stored in the Creative Cloud. You can easily access them from your app, on the web, or from the Creative Cloud desktop app.

  • From the app: On the Home screen, select either Your Files or Files > Your files.
  • On the web: Go to https://www.adobe.com/files/cloud-documents/.
  • From the Creative Cloud desktop app: Go to the Files tab and select Your files in the left sidebar.

You can save or convert a variety of files to Creative Cloud, including standard Creative Cloud document formats like PSDC, AIC, and XD for Cloud Documents. Additionally, you can upload many common file types like PDFs, images, text documents, and even Microsoft Office files (with some limitations) for general storage. Learn more about file formats.

Adobe Photoshop, Adobe Illustrator, Acrobat, Adobe InDesign, Adobe Express, Adobe XD, Adobe Fresco, and Adobe Aero.

Yes, you can use cloud documents offline. Open a cloud document from the Home screen of your Creative Cloud app before going offline. Once you reconnect to the internet, your offline changes will sync with the cloud version.

No, you can’t save cloud documents or files as assets in Creative Cloud libraries. Cloud files are a separate file type, while Creative Cloud Libraries are for storing and sharing design assets like colors, fonts, and graphics.

With cloud documents, you don't have to keep saving your documents; your documents are automatically saved as you work on them. A new version is created each time a document is auto-saved. You can easily find and restore previous versions from Adobe Home.

Yes, you can easily save or convert a non-cloud document into a cloud document. See Create or convert files to cloud documents.

You can save as many documents as you'd like, as long as they fit within your Creative Cloud storage space.

Cloud documents shared with you don't count toward your storage quota. Only your saved cloud documents are included in your storage quota. 

You can collaborate with your teammates by inviting them to edit cloud documents directly from Photoshop, Illustrator, Adobe XD, Adobe Fresco, Adobe InDesign, or the Creative Cloud website

For Photoshop, Illustrator, Adobe Aero, Adobe Fresco, and Adobe InDesign you can also generate a link to your cloud document and share it with other stakeholders. You can share the files from the Creative Cloud website and the Creative Cloud desktop app. 

 Adobe

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