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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password.
    3. Change your Adobe plan.
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  8. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  9. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  10. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

Your Adobe Creative Cloud membership comes with cloud storage. Learn how much storage you have used and how to upgrade it.

Note:

Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

Teams or enterprise customer?  Learn more about Creative Cloud storage for business.

How much storage do I have?

  Go to Your work on the Creative Cloud website. (If prompted, sign in.)

Your used storage displays in the lower-left corner of the page.

Check storage

 Hover over your used storage to view the total available cloud storage.

 

 

Hover storage
Hover over your used storage (A) to see your total available cloud storage (B).

You can also see how much storage you've in the Creative Cloud desktop app, Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.

Creative Cloud desktop app

Click the cloud icon it the upper right. Your cloud storage and file syncing status are displayed. 

View cloud storage in the Creative Cloud desktop app

Photoshop, Illustrator, and InDesign

In the Home screen, select the cloud icon in the upper right. Your cloud storage status is displayed.

View cloud storage within app

What does cloud storage include?

Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage. Free membership storage is contingent on the active use of Adobe’s products and services.

Together count toward total cloud storage

Creative Cloud

 Lightroom

Document Cloud

Adobe Express app
 
  • All documents
  • Starred files
  • Shared files
  • Projects and brand files
  • Graphics and Web pages
  • Videos

What happens if I exceed my storage quota?

If a user exceeds the Creative Cloud storage limit, new files cannot be created. But if users exceed the quota while working on existing files, they can finish the task as long as it's within 1 GB. A red exclamation mark appears if a file can't be synced, but you can still move, rename or delete files.

Note:

Users should regularly monitor their storage usage and delete unnecessary files to stay within their allotted quota.

Maximum number of files and folders

You can store as many files and folders as your cloud storage allows, but you cannot sync more than the following number of files and folders:

  • 350,000 files
  • 150,000 folders

This doesn't include the files, folders, or sub-folders shared with you by others. Also note that files and folders you haven't deleted permanently still count toward your cloud storage. 

Delete files permanently to free up cloud storage

Ensure that your deleted files aren't using valuable storage by deleting them permanently. Learn how to permanently delete files to free up storage.

To continue to sync files, and save more files on the cloud upgrade your storage.

Review partially synced photos and videos in Lightroom

Partially synced files in Lightroom occupy storage space. If you are a Lightroom user, you can clear storage by synchronizing or uploading photos and videos.

  1. Go to lightroom.adobe.com and select All Photos > Sync Issues in the panel.

  2. Follow the onscreen instructions to sync or delete the unsynchronized items. 

    Note:

    Ensure the original files are available on your devices, as unsynced photos and videos will not be saved to the cloud once deleted. 

Once you complete the above steps, storage space reserved to sync the photos and videos will be cleared.

How do I upgrade my cloud storage?

If you need more storage, you can purchase extra storage plans through your Adobe ID account. For instructions, see:

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