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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password.
    3. Change your Adobe plan.
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  8. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  9. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  10. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

Learn how to download and install Creative Cloud apps (including the Creative Cloud desktop app). Follow these steps when downloading your apps for the first time or when downloading them on a new or an additional computer.

 You can install your Creative Cloud apps on more than one computer. Learn more.

How to download your Creative Cloud apps

  1. Sign in at creativecloud.adobe.com/apps, then select either Download or Install for the app you want to install. 

    Looking for the Creative Cloud desktop app? It installs automatically with your first app. If you prefer, you can download it directly. 

    Download a Creative Cloud app

    Install a Creative Cloud app

      If you are using an account provided by your school or company, you can request Adobe products or services that you don't already have access to.

  2. Double-click the downloaded file to launch the installer.

  3. Follow the onscreen instructions to complete the installation. 

    On successful installation, the Creative Cloud desktop app launches at the same time as your Creative Cloud app.

  4. To install more apps, select Install for the app in the Creative Cloud desktop app.

Video: How to download and install your Creative Cloud apps

Problems installing?

Most errors are associated with a code. To find instructions for your error code, see Fix errors installing Creative Cloud apps.

For connectivity issues, see Fix common connectivity issues.

For instructions specific to macOS Catalina, see Creative Cloud desktop app installation stuck | macOS Catalina (10.15).

For other operating systems, see Creative Cloud app installation stuck.

Sign out and then sign in to the Creative Cloud desktop app. If the issue still persists, see Stop Creative Cloud from showing trial mode after purchase. 

Deactivation disconnects your apps from a specific computer, and lets you run them on another computer. You can sign out (or deactivate) using your Adobe accounts page.

If you receive an "Activation limit reached" or "Sign-in failed" error, see Creative Cloud "Activation limit reached" or "Sign-in failed" error.

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