Learn how to return your non-subscription Adobe product or exchange it for a different platform or language.
Adobe cannot cancel non-subscription product orders. However, you can request a return for the order.
How to return your non-subscription product
Step 1: Check that your product is eligible for return
Any non-subscription product purchased directly from Adobe may be returned within 30 days of receipt.
The following products are not eligible for return:
- Any Adobe product purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.
- Products obtained through an employee purchase program.
- Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.
- Fonts purchased through Adobe Fonts Marketplace.
- Products purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).
- Products, or versions of products, that Adobe no longer distributes or supports.
How did you buy your Adobe product?
Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return. Before you return a product, you must:
- Register the product serial number.
- Deactivate the product.
- Uninstall the product.
To request a return, contact us by selecting the chat icon on the bottom right of the page.
If you purchased directly from Adobe using a bank transfer, you'll have to provide bank details to complete your refund request.
UNDERSTAND REFUND TIMELINES
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
Any Adobe product purchased from any seller other than Adobe may only be returned to the seller from which the product was purchased, in accordance with that seller's return policy, if any.
UNDERSTAND REFUND TIMELINES
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
You can receive a refund for an entire Transactional Licensing Program (TLP) order placed directly with Adobe. To receive the refund, contact Adobe to request the return within 14 days of receiving the product. Adobe must refund the entire order amount and cannot refund any partial amount of the order.
Be ready with the following items when you call Adobe:
- Order number
- Your name
- Your email address
- Your phone number
- Reason for the return
To return the entire TLP order you placed directly with Adobe, contact us by selecting the chat icon on the bottom right of the page.
UNDERSTAND REFUND TIMELINES
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
How to exchange your non-subscription product
You cannot change an order once it has been processed. You can, however, return a product or swap platforms or languages.
