Sign in at https://account.adobe.com/plans.
Last updated on
Dec 19, 2024
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Also applies to Document Cloud
- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Manage your account
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents FAQ
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Discontinuation of Creative Cloud Synced files
- Download Synced files and content
- Projects
- Organize libraries
- Creative Cloud mobile apps
- Enterprise and teams
- Adobe Content Authenticity
If you purchased from Adobe, learn how to cancel your plan or free trial. If you purchased elsewhere, contact the store directly.
Note:
You can also change your plan to one that better suits your needs.
Take these steps to cancel your individual trial or subscription from your Adobe account.
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Don't see Cancel your plan?The option isn't available if we're processing your payment or if there is a problem with the payment. Try again in 24 hours.
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Check your plan's details and then select Continue to cancel.
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Review the cancellation details and then select Confirm cancellation.
Note:
Check your email for a confirmation from Adobe. You can also check your account page to verify that you have successfully canceled your plan.
If you purchased a Creative Cloud for teams subscription directly from Adobe, you can cancel it through the Admin Console. However, if you purchased it from a reseller, you’ll need to contact the reseller to cancel the subscription.
A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.
After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.
After you cancel your Creative Cloud subscription, you continue to have free membership benefits.
After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?
If you saved your work on your computer, you can continue to access those files on your device.
Note:
Files in free cloud storage may be permanently deleted after a period of inactivity. You’ll receive an email notice prior to deletion.
Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.
You can continue to access all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.
