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Manage products on Admin Console

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Admin Console
  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Learn about the products that your organization has purchased as part of the enterprise or teams agreement with Adobe.

Get started with the products purchased by your organization, go to the Products page in the Adobe Admin Console.

Sign in to the Admin Console

Your organization (teams or enterprise) purchases products as part of an agreement with Adobe. You can use these products to assign Adobe apps and services to your users.

App or service-based products also specify the number of licenses purchased for that product. This indicates the numbers of users licensed to use the apps and services included in that product. Experience Cloud solutions specify the number of users of that product. This indicates the numbers of users licensed to use that solution.

Note:

Administering your teams or VIP subscription? Learn how to buy and remove products and licenses.

Assign products to users

How you use the products purchased by your organization, depends on:

Type of agreement or licensing methods

  • Teams customers: Add teams users to the product plan to assign licenses to the users. Read details.
  • Named User Licensing (enterprise) customers: Create a product profile for this product and then add users to that product profile. Read details.
  • Shared User Licensing (education) customers: Create a shared device license profile for this product and then add users to that product profile. Read details.

Type of product

Assign Users: Products such as Creative Cloud All Apps, single app products such as Photoshop or XD, Acrobat, and Adobe Acrobat Sign have the option to assign users. For each license, you assign one user to that product. So, for the Creative Cloud All Apps product, if you assign a user to that product, that user is licensed to use every Adobe app or service available.

Assign Developers: Allow developers in your organization to integrate, extend, or create apps and experiences based on Adobe's products and technologies. Read details.

View license provisioning status

As a system, product, or product profile admin, you can check if a user has access to an assigned product. Users can lose access due to a number of reasons, including lack of licenses available, the trial has ended, late payment, or pending acceptance of the contract terms and conditions.

  1. Navigate to the Products page in the Adobe Admin Console.

  2. Select a product and go to the Users tab.

    The Photoshop product page with the users tab open and the license provisioning field highlighted.
    Select the Users tab view the license provisioning status.

  3. View the License provisioning status to check if all users have access.

    Status Description
    Completed

    Provisioning for the product license is complete and the user should have access.

    If the user still doesn't have access, refer to your product admin tool.
    No access The license isn't provisioned and the user does not have access.

     

    If the status is "No access", check the following table for the possible reasons and steps to restore access:

    Possible reason Applies to Next steps

    The product license has expired 

    		 Adobe Value Incentive Plan (VIP), Teams Plan
    		 Navigate to the Account page in the Admin Console to check the status of your plan. Learn how to add products and licenses.
    Trial has ended Product trials Navigate to the Account page in the Admin Console to check the status of your plan. Learn how to add products and licenses.

    There are not enough product licenses available

     

    		 Adobe Value Incentive Plan (VIP), Teams Plan Check the Products page in the Admin Console to check how many licenses are available and how many are used. Learn how to add products and licenses.

    Overuse has been blocked

     

    		 Organizations added to a Global Admin Console Check if your organization is part of a Global Admin Console. Learn more about overuse and how to allocate more licenses using the Global Admin Console.

    Late payment

     

    		 Adobe Value Incentive Plan (VIP), Teams Plan
    • For Teams Plan, navigate to Account > Billing History in the Adobe Admin Console to check your payment status. Learn more.
    • For VIP, connect with your reseller to satisfy your purchase order.

    Terms and Conditions pending acceptance

    		 Adobe Value Incentive Plan (VIP)
    		 Ensure that a system administrator from your organization has accepted the latest contract terms. Learn more.
    Transaction still in progress
    		 Newly purchased or assigned licenses
    		 Check status at a later time.
    Incompatible identity type Enterprise products An administrator must change the user's ID type from Adobe ID to either Enterprise or Federated ID so the user can access an enterprise product.

Assign Product admins to a product

Applies to:

Admin role:

Named User Licensing for enterprises, Shared Device Licensing for education

System admin

As a system admin (especially in large organizations), we recommend that you delegate the task of managing products to a specialized role known as Product admin. A Product admin manages the products that the admin is assigned to.

  1. Go to Admin Console Products section.

  2. Click the Product to assign one or more Product admins.

  3. Go to the Admins tab and click Add Admin.

  4. Enter the name or email address of the user.

    You can search for existing users or add a user by specifying a valid email address, and filling the information on the screen.

    Note:

    You can add up to ten admins here. To add more, repeat the above steps after saving the changes.

    Add product admins

  5. Click Save.

    Note:

    For all your Adobe apps & services to function correctly, there is a set of URLs/domains that must be allowed on ports 80 and 443. Learn more.

The admins that you assigned to the Product will receive an email invite indicating the Product for which they've been given administrative rights.

Remove users and user groups from a product

  1. While managing a product in the Admin Console, navigate to Users.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Export product list

Applies to:

Admin role:

Enterprise

Product admin

Applies to:

Admin role

Teams

System admin

You can export the list of products purchased and assigned. The procurement department in your organization can use this list - for billing and accounting purposes.

  1. Go to Admin Console Products section.

  2. Click the Export to CSV in the upper-right corner of the page.

  3. Choose a folder location and click OK.

The CSV file that you download contains the list of products in your organization:

  • Nickname: Of the Product Profile
  • Product: Of the product to which a profile belongs
  • License Quota: Number of users assigned to a profile. See Define and manage quotas.
  • Assigned: Number of licenses of each product assigned / consumed for the product profile.
  • Admins: Administrators for a profile

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