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Change the contract owner of your Teams account

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Find out how a contract owner can transfer their responsibilities to another administrator or how a system administrator can find out who a contract owner is and request to become one.

Make another admin a contract owner

Find out who the contract owner is

Request to become a contract owner

There can be only one contract owner who can make payment-related updates. By default, the contract owner is an admin who purchases the Creative Cloud for teams subscription and sets up the account.

To change the contract owner, navigate to the Account tab in the Adobe Admin Console.

Sign in to the Admin Console
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Applies to Creative Cloud for teams.

 Can't sign into your account? Learn how you can resolve sign-in issues.

Change contract owner

As a contract owner, you can nominate an administrator to become the contract owner and transfer your responsibilities to them. The nominated admin must have the same country settings as yours.

  1. Sign in to the Admin Console.

    Note:

    In countries served by Digital River, Adobe's e-commerce partner, navigate to Adobe Admin Console > Support, and contact Adobe Customer Care to change the contract owner.

  2. Select the Edit   icon for Contract owner.

    If you have multiple contracts, select a contract name to view the account details.

    Account details page with the edit icon for contract owner highlighted.
    Select the edit icon to update the contract owner.

    If you can't see the Edit   icon:

    • You're not the contract owner. Learn how you can become the contract owner.
    • Can see the Edit   icon for the Payment method but not the Contract owner? You're the only team admin. Consider adding more admins.

  3. To nominate the contract owner, select a user in the Change Contract Owner window.

    The nominated user must have the same country settings as yours.

    If the intended user isn't on the list, select Cancel, and add that user as a system administrator first. Then, try changing the contract owner again.

  4. Select Save. An invitation email is sent to the nominee.

    To become the contract owner, the nominee must accept the invitation. Then, accept the terms and conditions and add the payment details for the account.

    When the nominee accepts the invitation, you're removed from the contract owner role and can no longer access the billing or payment details.

Revoke invitation

You can revoke the invitation to become a contract owner until the nominee accepts the invite.

  1. On the Account tab in the Admin Console, select the Revoke icon.

    Account details page with the revoke icon for contract owner highlighted.
    Revoke a pending invitation.

  2. Select Revoke Invitation.

Find out who the contract owner is

You can easily find the contract owner of your organization and contact them to help accomplish an account management task.

  1. Navigate to Admin Console > Account.

  2. Under Account Details, look for Contract Owner.

    Get in touch with the contract owner to accomplish your task.

Become the contract owner

If the contract owner isn't available

As an admin, you can take ownership of an account if the contract owner has left the organization. Sign in to the Admin Console, navigate to Support, and contact Adobe Customer Care. The customer care team requires an email from you, requesting the change in ownership of the account.

To confirm the change, the customer care team sends an email to the current contract owner. You are designated as the contract owner in the following scenarios:

  • The current contract owner's email no longer exists.
  • The current contract owner doesn't respond within two days.
  • The account is unpaid due to a payment issue.

After you are designated as the contract owner, you are prompted to update payment details on the account.

Note:

If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care can't promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription.

If the contract owner invites you

If the existing contract owner nominates you to become the contract owner, you receive an email invitation.

  1. Open the email invitation and accept it to become the contract owner.

    A sign-in screen displays.

  2. Sign in, read the terms and conditions and accept.

  3. Add your payment information.

    If payment details aren't available, you can later navigate to the Account tab on the Admin Console and edit the Payment method. Learn more.

    If you missed a payment or your payment failed, see how to fix payment issues.

    Add your payment information

  4. Select Save.

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